Toronto, M5H 2N2, ON,
Canada
City of Toronto Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Toronto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42306 City of Toronto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Toronto has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, SAP SuccessFactors Employee Central for Core HR in 2017, IBM Maximo for Enterprise Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Toronto is running and its propensity to invest more and deepen its relationship with SAP , UKG , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Toronto revenues, which have grown to $12.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Toronto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP Financial Management | Ernst & Young | 2021 | 2025 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | SAP | 2017 | 2021 |
In 2017 the City of Toronto procured SAP SuccessFactors Employee Central as the cornerstone of an enterprise wide Core HR modernization program. The procurement was executed through a non competitive agreement with SAP Canada, with SAP acting as the system integrator and proprietary software supplier for the five year subscription commencing August 15, 2017.
The implementation targeted Core Human Resources and adjacent talent capabilities, explicitly provisioning SAP SuccessFactors Employee Central along with modules for Organizational Management, SAP Security, eRecruitment and Onboarding, and Talent and Workforce Management. The solution was delivered as a publicly hosted, private instance cloud Software instance, configured to introduce automated workflows, checks and balances, and standardize employee master data to improve data quality and reduce manual effort.
Operational scope was enterprise wide, impacting divisions across the City, council administration, and the workforce managed by Human Resources. The project recorded a formal transition from the Citys existing SAP HCM (HR) environment to SuccessFactors Employee Central, aligning HR recordkeeping, security roles, and recruitment workflows under the new cloud instance. Implementation activities were budgeted for 2017 and 2018, with subscription operating costs scheduled from 2019 through 2021.
Governance and funding were established through City Council approval and corporate procurement channels, with a total subscription contract value of $7,478,158 net of HST and $7,609,773 net of HST recoveries over the five year term. The initial implementation cost was budgeted at $2,991,263 net of HST for 2017 and 2018, while cloud subscription operating costs were budgeted at $4,486,895 for 2019 through 2021. The City documented a funding model to allocate capital and operating costs and a mechanism to capture realized benefits from business program areas to offset sustainment costs, and the proposal listed expected operational improvements such as elimination of duplicated effort, reduction of waste, and implementation of compliant software.
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Payroll | HCM |
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2024 | 2027 |
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Workforce Management | HCM |
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2015 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2016 | 2016 |
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Government ERP | ERP Services and Operations |
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2021 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2009 | 2009 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2007 | 2007 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2008 | 2008 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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