City of Waterloo
City of Waterloo Technographics
City of Waterloo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Waterloo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 City of Waterloo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Waterloo has purchased the following applications: VTAX for Tax Billing for Tax Management in 2018, Moodle LMS for Learning and Development in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Waterloo is running and its propensity to invest more and deepen its relationship with Vailtech Inc. , Moodle , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Waterloo revenues, which have grown to $59.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Waterloo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Waterloo Tech Stack and Enterprise Applications
City of Waterloo ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vailtech Inc. | Legacy | VTAX for Tax Billing | Tax Management | ERP | n/a | 2018 | 2018 |
In 2018, City of Waterloo deployed VTAX for Tax Billing from Vailtech Inc. The VTAX for Tax Billing implementation is identified within the Tax Management category and formed part of a broader Vailtech integrated financial application suite that included VUTIL for Water & Sewer Billing, General Ledger, and Accounts Receivable.
The implementation configured VTAX for municipal tax billing workflows, while VUTIL supported water and sewer billing processes, and the General Ledger and Accounts Receivable components consolidated fiscal posting and receivable management. Functional capabilities implemented focused on billing generation, account-level receivable tracking, and ledger interfacing consistent with Tax Management and municipal finance operations.
Enterprise Connect was deployed to deliver enterprise content management across the municipalitys IT ecosystem and the desktop, providing a document and records layer for billing, notices, and financial documents. The solution architecture emphasized integrated data flows between VTAX for Tax Billing, utility billing, and core financial modules to support end-to-end billing and accounting processes.
Operational coverage centered on municipal finance and utility billing teams with governance routed to the Manager, Revenue Services & Administration for issue resolution and operational escalation. Issue reporting and resolution processes were defined to direct exceptions and system incidents to the Manager, Revenue Services & Administration as necessary, maintaining centralized operational control of tax and billing functions.
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City of Waterloo HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, the City of Waterloo deployed Moodle LMS on its official website to provide an online training platform. Moodle LMS is provisioned as the municipality's Learning and Development application supporting municipal staff training, onboarding, and mandatory compliance courses for the City of Waterloo workforce of approximately 650 employees. The deployment is surfaced through waterloo.ca, indicating web hosted delivery and content access via the city web properties. The implementation signals municipal ownership and operational use by human resources and training functions.
The Moodle LMS implementation leverages standard Learning and Development capabilities such as course catalog management, self paced course delivery, assessment and certification workflows, and learning record reporting. Course content and enrollment workflows are managed by HR and training administrators, with content hosted on the city site for centralized access. The architecture centers on a web delivered LMS instance integrated into the City of Waterloo website for user access and content delivery, and governance is organized around departmental content owners and training administrators to manage course lifecycle and access controls.
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City of Waterloo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Waterloo implemented Cisco Webex Meetings. City of Waterloo uses Cisco Webex Meetings on their website to deliver Audio Video and Web Conferencing for municipal communication and public-facing meeting access. The deployment emphasizes browser-based meeting joins, live audio and video sessions, and on-demand recordings published through the city website.
Cisco Webex Meetings provides category-standard capabilities such as meeting scheduling, participant management, screen sharing, recording, and access controls, aligning the Audio Video and Web Conferencing application with the citys communication and engagement workflows. The implementation is embedded in the public web portal to allow residents and internal stakeholders to join sessions without requiring separate desktop clients, supporting both live engagement and archived playback. Operational ownership and governance are positioned with municipal IT and communications teams to manage meeting provisioning, access control, and public availability.
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 |
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Collaboration | Collaboration |
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2020 | 2020 |
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City of Waterloo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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City of Waterloo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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City of Waterloo CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Waterloo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Waterloo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Waterloo IT executives and key decision makers. This section highlights City of Waterloo's latest recorded technology evaluations, including Oracle PeopleSoft HCM for Core HR on 2024-10-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Waterloo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-28 | City of Waterloo | Evaluated | Oracle | Oracle PeopleSoft HCM | Core HR | HCM |
FAQ - APPS RUN THE WORLD City of Waterloo Technographics
City of Waterloo is a Government organization based in Canada,
with around 650 employees and annual revenues of $59.0 million.
City of Waterloo operates a diverse technology stack with applications such as
VTAX for Tax Billing, Moodle LMS and Cisco Webex Meetings,
covering areas like Tax Management, Learning and Development and Audio Video and Web Conferencing.
City of Waterloo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vailtech Inc., Moodle and Cisco Systems.
City of Waterloo recently adopted applications including
Hotjar in 2021, Cisco Webex Meetings in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Waterloo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Waterloo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Waterloo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.