West, 76691, TX,
United States
City of West, TX Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of West, TX and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 City of West, TX employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of West, TX has purchased the following applications: edocSuite Municipal Court System for Payment Processing in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Softline Data UBMax for Utilities Customer Care and Billing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of West, TX is running and its propensity to invest more and deepen its relationship with EdocTec , Google , Softline Data or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of West, TX revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of West, TX intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EdocTec | Legacy | edocSuite Municipal Court System | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, City of West, TX implemented edocSuite Municipal Court System to centralize Payment Processing for West Municipal Court operations. The deployment targeted municipal court cashiering and citation payment workflows for a small municipal government with approximately 30 employees, aligning court receipts and payment capture with day to day court operations.
The edocSuite Municipal Court System implementation was configured to support core payment processing capabilities common to municipal court contexts, including online payment acceptance, in‑court cashiering and receipt issuance, payment posting to case records, batch reconciliation, and transaction reporting. Configuration emphasized role based access for court clerks and administrative staff and audit logging for court financial transactions.
The implementation integrated payment workflows with the court case management environment, which is identified as eDoc Technologies, enabling payments to be mapped to individual citations and case records. Operational coverage focused on the municipal court function, interfacing directly with existing case records and court administrative processes to ensure payments are associated with docket entries and judgment balances.
Governance for the rollout centered on restructuring payment posting and reconciliation workflows within the court office, establishing standard operating procedures for clerks to process in person and online payments, and maintaining financial audit trails tied to case management records. The narrative reflects an application level Payment Processing deployment sized for municipal court operations rather than enterprise scale financial systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Softline Data | Legacy | Softline Data UBMax | Utilities Customer Care and Billing | CRM | n/a | 2020 | 2020 |
In 2020, City of West, TX deployed Softline Data UBMax as its Utilities Customer Care and Billing solution, exposing the vendor hosted UBMax online bill pay portal through the municipal website. Softline Data UBMax is used to provide core utility billing capabilities for the city, including account-level customer self-service, invoice generation, billing cycles, rate table management, and payment posting workflows. The implementation leverages the UBMax online bill pay link hosted at billpay.ubmaxonline.com to deliver web-based customer access to billing and payments from the city website.
Configuration work focused on standard Utilities Customer Care and Billing functional modules, with emphasis on customer account management, billing calculation logic, and electronic bill presentment and payments. The setup aligns typical billing operational terminology with city processes, including account creation, billing runs, and payment reconciliation. Customer service and billing staff interact with Softline Data UBMax for account inquiries, invoice adjustments, and receivable management, while the public accesses account and payment functions via the embedded UBMax bill pay portal.
Operational coverage is municipal in scope, affecting City of West utility billing and customer service functions, with the online portal serving as the primary citizen-facing payment channel. Governance and workflow updates centralized billing operations into the UBMax application, formalizing electronic payment posting and customer self-service procedures. The narrative reflects the City of West, TX use of Softline Data UBMax for Utilities Customer Care and Billing in 2020.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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