Westwego, 70094, LA,
United States
City of Westwego Technographics
City of Westwego Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Westwego and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 City of Westwego employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Westwego has purchased the following applications: In-House ERP for ERP Financial in 2008, Muni-Link Utility Billing for Utilities Customer Care and Billing in 2018, Fastly for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Westwego is running and its propensity to invest more and deepen its relationship with In-House Applications , PayStar , Link Computer Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Westwego revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Westwego intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Westwego Tech Stack and Enterprise Applications
City of Westwego ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, the City of Westwego implemented an In-House ERP to support municipal finance and administrative business functions, aligning the City of Westwego In-House ERP with ERP Financial responsibilities. The In-House ERP was configured to deliver ERP Financial capabilities typical for a municipal government, including general ledger, accounts payable, accounts receivable, fixed asset management, budgeting and statutory reporting, with configuration for a municipal chart of accounts and fiscal period controls suited to an organization of this size.
Operational rollout focused on finance, accounting, procurement and administrative departments, with role based access controls for finance staff and department approvers and centralized configuration management. Governance centered on standardized monthly close workflows, audit trail preservation and process standardization to ensure transactional integrity, with ARTW primary research documenting the In-House ERP as the municipality's primary financial system.
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Payment Processing | ERP |
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2020 | 2020 |
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City of Westwego CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Link Computer Corporation | Legacy | Muni-Link Utility Billing | Utilities Customer Care and Billing | CRM | n/a | 2018 | 2018 |
In 2018, City of Westwego implemented Muni-Link Utility Billing, a Utilities Customer Care and Billing application. The deployment centralized municipal billing workflows for a 40-person local government in the United States, aligning customer service and finance responsibilities around a single utility billing application.
Muni-Link Utility Billing was configured to deliver core Utilities Customer Care and Billing capabilities including customer account management, billing cycle generation, statement production, payment posting and cash receipting, and delinquency tracking. Configuration emphasized cashiering workflows and month end reconciliation procedures used by municipal staff, reflecting hands on operational setup for daily and monthly transaction handling.
Operational coverage included front desk customer service, multi-line phone payment support, EMS billing administration, and municipal receipts processing, with finance staff performing deposit and debit balancing across four accounts. The Assistant Clerk documented and executed the operational procedures for posting payments and reconciling accounts receivable, embedding the application into routine city projects and fiscal control activities.
Governance and rollout focused on staff proficiency and procedural controls for cashiering and reconciliation, integrating Muni-Link Utility Billing into the City of Westwego finance and customer service operating model. The narrative centers on system configuration for municipal billing operations and establishment of operational governance for account and deposit management.
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City of Westwego IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fastly | Legacy | Fastly | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, City of Westwego implemented Fastly on its public website visitwestwego.com. Fastly is used as a Content Delivery Network to serve the municipality's web assets and manage edge request delivery for the site.
The Fastly deployment was configured around standard CDN capabilities, including edge caching of static assets, origin definitions that point back to the website host, cache-control header handling, and purge or invalidation workflows for content updates. TLS termination and HTTPS configuration were applied at the edge to secure public traffic, and edge routing and caching rules were used to control content lifecycles. Operational ownership and governance of Fastly configuration and cache invalidation are aligned with the city IT or communications function to coordinate content publication and web governance.
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IT Decision Makers and Key Stakeholders at City of Westwego
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Mayor | CXO | Finance | |
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Councilman | CXO | Finance | |
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Apps Being Evaluated by City of Westwego Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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