Westwego, 70094, LA,
United States
City of Westwego Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Westwego and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 City of Westwego employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Westwego has purchased the following applications: In-House ERP for ERP Financial in 2008, Muni-Link Utility Billing for Utilities Customer Care and Billing in 2018, Fastly for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Westwego is running and its propensity to invest more and deepen its relationship with In-House Applications , PayStar , Link Computer Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Westwego revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Westwego intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ERP | ERP Financial | ERP Financial Management | n/a | 2008 | 2008 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Link Computer Corporation | Legacy | Muni-Link Utility Billing | Utilities Customer Care and Billing | CRM | n/a | 2018 | 2018 |
In 2018, City of Westwego implemented Muni-Link Utility Billing, a Utilities Customer Care and Billing application. The deployment centralized municipal billing workflows for a 40-person local government in the United States, aligning customer service and finance responsibilities around a single utility billing application.
Muni-Link Utility Billing was configured to deliver core Utilities Customer Care and Billing capabilities including customer account management, billing cycle generation, statement production, payment posting and cash receipting, and delinquency tracking. Configuration emphasized cashiering workflows and month end reconciliation procedures used by municipal staff, reflecting hands on operational setup for daily and monthly transaction handling.
Operational coverage included front desk customer service, multi-line phone payment support, EMS billing administration, and municipal receipts processing, with finance staff performing deposit and debit balancing across four accounts. The Assistant Clerk documented and executed the operational procedures for posting payments and reconciling accounts receivable, embedding the application into routine city projects and fiscal control activities.
Governance and rollout focused on staff proficiency and procedural controls for cashiering and reconciliation, integrating Muni-Link Utility Billing into the City of Westwego finance and customer service operating model. The narrative centers on system configuration for municipal billing operations and establishment of operational governance for account and deposit management.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fastly | Legacy | Fastly | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||