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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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City of Westwego Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
In-House Applications Legacy In-House ERP ERP Financial ERP Financial Management n/a 2008 2008
Payment Processing ERP Financial Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Link Computer Corporation Legacy Muni-Link Utility Billing Utilities Customer Care and Billing CRM n/a 2018 2018
In 2018, City of Westwego implemented Muni-Link Utility Billing, a Utilities Customer Care and Billing application. The deployment centralized municipal billing workflows for a 40-person local government in the United States, aligning customer service and finance responsibilities around a single utility billing application. Muni-Link Utility Billing was configured to deliver core Utilities Customer Care and Billing capabilities including customer account management, billing cycle generation, statement production, payment posting and cash receipting, and delinquency tracking. Configuration emphasized cashiering workflows and month end reconciliation procedures used by municipal staff, reflecting hands on operational setup for daily and monthly transaction handling. Operational coverage included front desk customer service, multi-line phone payment support, EMS billing administration, and municipal receipts processing, with finance staff performing deposit and debit balancing across four accounts. The Assistant Clerk documented and executed the operational procedures for posting payments and reconciling accounts receivable, embedding the application into routine city projects and fiscal control activities. Governance and rollout focused on staff proficiency and procedural controls for cashiering and reconciliation, integrating Muni-Link Utility Billing into the City of Westwego finance and customer service operating model. The narrative centers on system configuration for municipal billing operations and establishment of operational governance for account and deposit management.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fastly Legacy Fastly Content Delivery Network IaaS n/a 2021 2021
IT Decision Makers and Key Stakeholders at City of Westwego
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by City of Westwego Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD City of Westwego Technographics

City of Westwego is a Government organization based in United States, with around 40 employees and annual revenues of $20.0 million.

City of Westwego operates a diverse technology stack with applications such as In-House ERP, Muni-Link Utility Billing and Fastly, covering areas like ERP Financial, Utilities Customer Care and Billing and Content Delivery Network.

City of Westwego has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as In-House Applications, Link Computer Corporation and Fastly.

City of Westwego recently adopted applications including Fastly in 2021, PayStar Platform in 2020 and Muni-Link Utility Billing in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of City of Westwego’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates City of Westwego’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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