List of Muni-Link Utility Billing Customers
Bellwood, 16617, PA,
United States
Since 2010, our global team of researchers has been studying Muni-Link Utility Billing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Muni-Link Utility Billing for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Muni-Link Utility Billing for Utilities Customer Care and Billing include: City of Westwego, a United States based Government organisation with 40 employees and revenues of $20.0 million, Tuckaseigee Water & Sewer Authority United States, a United States based Utilities organisation with 30 employees and revenues of $5.0 million, Muni-Link, a United States based Professional Services organisation with 36 employees and revenues of $4.0 million, Town of Swepsonville, NC, a United States based Government organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Muni-Link Utility Billing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Muni-Link Utility Billing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Westwego | Government | 40 | $20M | United States | Link Computer Corporation | Muni-Link Utility Billing | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, City of Westwego implemented Muni-Link Utility Billing, a Utilities Customer Care and Billing application. The deployment centralized municipal billing workflows for a 40-person local government in the United States, aligning customer service and finance responsibilities around a single utility billing application.
Muni-Link Utility Billing was configured to deliver core Utilities Customer Care and Billing capabilities including customer account management, billing cycle generation, statement production, payment posting and cash receipting, and delinquency tracking. Configuration emphasized cashiering workflows and month end reconciliation procedures used by municipal staff, reflecting hands on operational setup for daily and monthly transaction handling.
Operational coverage included front desk customer service, multi-line phone payment support, EMS billing administration, and municipal receipts processing, with finance staff performing deposit and debit balancing across four accounts. The Assistant Clerk documented and executed the operational procedures for posting payments and reconciling accounts receivable, embedding the application into routine city projects and fiscal control activities.
Governance and rollout focused on staff proficiency and procedural controls for cashiering and reconciliation, integrating Muni-Link Utility Billing into the City of Westwego finance and customer service operating model. The narrative centers on system configuration for municipal billing operations and establishment of operational governance for account and deposit management.
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Muni-Link | Professional Services | 36 | $4M | United States | Link Computer Corporation | Muni-Link Utility Billing | Utilities Customer Care and Billing | 2024 | n/a |
In 2024, Muni-Link implemented Muni-Link Utility Billing on its website, adopting the Utilities Customer Care and Billing application to deliver online customer account and billing capabilities. The deployment supports Muni-Link's professional services delivery to municipal utility clients in the United States and aligns with the company's operational scale of 36 employees, positioning Muni-Link Utility Billing as the primary customer billing interface.
The Muni-Link Utility Billing implementation centers on customer account management, metered billing cycles, rate schedule management, invoice generation, online payment processing, and customer self service portals, reflecting core Utilities Customer Care and Billing functional workflows. The application is surfaced through the corporate website to enable direct customer interactions and billing workflows, with operational ownership assigned to billing, customer service, and IT support within Muni-Link, and governance focused on online account access and billing accuracy.
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Town of Swepsonville, NC | Government | 20 | $2M | United States | Link Computer Corporation | Muni-Link Utility Billing | Utilities Customer Care and Billing | 2020 | n/a |
In 2020, Town of Swepsonville, NC implemented Muni-Link Utility Billing as its Utilities Customer Care and Billing application to manage municipal utility accounts and resident payments. The Muni-Link Utility Billing deployment is presented through the town website and a public payment portal, with the resident-facing payment entry point reachable at the AuthorityPay URL published by the town.
The implementation covers standard Utilities Customer Care and Billing capabilities including customer account management, rate and charge configuration, recurring bill generation, payment processing and receipt issuance, and a self-service customer portal. Muni-Link Utility Billing supports the meter to cash lifecycle and typical account lifecycle workflows for a small municipal utility, and was configured to handle billing cycles and electronic payment acceptance for the town.
Operational ownership spans municipal finance and utility operations, with customer service staff using the application for account inquiries and payment processing. The deployment is delivered as a web-accessible billing and payment platform embedded on the town website, with administrative controls for user roles, billing schedules, and invoice management to govern municipal billing operations.
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Utilities | 30 | $5M | United States | Link Computer Corporation | Muni-Link Utility Billing | Utilities Customer Care and Billing | 2020 | n/a |
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Buyer Intent: Companies Evaluating Muni-Link Utility Billing
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