City of Wilmington, DE
800 N. French Street, 9th Floor,
Wilmington, 19801, DE,
United States
Wilmington, 19801, DE,
United States
1 302-576-2489
Government
City of Wilmington, DE Technographics
City of Wilmington, DE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Wilmington, DE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1067 City of Wilmington, DE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Wilmington, DE has purchased the following applications: Infor SunSystems for ERP Financial in 2016, UKG Ready TIme and Attendance (ex Kronos Workforce Ready Time and Attendance) for Time and Attendance in 2022, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Wilmington, DE is running and its propensity to invest more and deepen its relationship with Infor , Paymentus , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Wilmington, DE revenues, which have grown to $274.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Wilmington, DE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Wilmington, DE Tech Stack and Enterprise Applications
City of Wilmington, DE ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, City of Wilmington, DE implemented Infor SunSystems, deploying Infor SunSystems as the municipality's ERP Financial application to centralize core accounting and vendor payment workflows. The initial implementation concentrated on Accounts Payable and Purchase Ledger functions, positioning SunSystems as the authoritative accounting system for the finance team and purchase ledger staff.
Configuration work focused on Purchase Ledger and invoice-to-payment workflows, with standard ERP Financial capabilities such as general ledger posting, cash management, and financial reporting configured to support municipal fund and budgetary controls. The deployment included chart of accounts structuring and invoice processing automation consistent with public sector accounting, along with role based access controls for clerks, approvers, and finance managers.
Operational coverage emphasized city finance functions, supporting vendor record management, invoice validation, payment scheduling, and month end close activities within the SunSystems environment. The implementation tied Purchase Ledger ownership to the finance department, aligning day to day AP operations and purchase ledger reconciliation processes with the Sun accounting system.
Governance and operational handoff prioritized documented invoice handling procedures, role based approval workflows, and training for AP staff on SunSystems usage, reflecting the sourcing requirement for candidates with Purchase Ledger experience and Sun accounting system knowledge. The narrative centers on City of Wilmington, DE Infor SunSystems ERP Financial deployment as the platform supporting municipal accounts payable and finance operations.
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Payment Processing | ERP |
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2018 | 2018 |
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City of Wilmington, DE HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | UKG Ready TIme and Attendance (ex Kronos Workforce Ready Time and Attendance) | Time and Attendance | HCM | n/a | 2022 | 2023 |
In 2009, the City of Wilmington, DE implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its primary Time and Attendance application to manage citywide time collection and payroll interfacing. The project delivered citywide deployment across municipal departments, with project management responsibilities covering module implementation, application maintenance, end-user programming, and go-live support for City of Wilmington employees.
Implementation work focused on configuring time capture and timekeeper modules, establishing badge onboarding and system orientation processes, and providing sustained application maintenance and end-user programming to address local business rules. The team acted as an internal consultant on management requirements and system performance expectations, and they developed and rolled out all UKG Workforce Central Timekeeper end-user training materials, manuals, session planning, and agendas to support ongoing and new-hire classroom and project-based training.
Operational integration included liaison work between timekeeping and payroll systems, explicitly supporting HRIS and MUNIS Payroll software to reconcile pay data flows. The UKG Workforce Central Timekeeper deployment supported variance reporting for the Treasury and Finance Departments, reconciling fund code budget-to-live payroll discrepancies, and enabled ad-hoc senior management reporting through complex data mining and aggregation using Crystal Reporting.
Governance activities centered on establishing processes for system orientation of new employees, scheduling ongoing training, and defining application performance expectations and issue escalation paths. The approach emphasized process standardization for time collection and payroll reconciliation, with ongoing ad-hoc reporting and technical support to maintain alignment between Time and Attendance operations and municipal payroll and finance functions.
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Workforce Management | HCM |
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2022 | 2023 |
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City of Wilmington, DE Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, City of Wilmington, DE implemented Microsoft 365, adopting Microsoft 365 in the Collaboration category to standardize municipal communication and document workflows. The Microsoft 365 deployment supports core collaboration and productivity functions for administrative and public-facing staff across city government.
The implementation leverages core Microsoft 365 capabilities such as Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for Business for personal file storage, Microsoft Teams for real-time chat and meetings, and the Office desktop and web applications for content authoring. Typical Collaboration category configuration includes tenant-level policy controls, role-based access, and content classification to align with municipal records management requirements. Identity and access are managed within the Microsoft ecosystem using Azure Active Directory for single sign-on and group-based provisioning.
Public evidence indicates Microsoft 365 assets are referenced on the city's public website, implying use of SharePoint-hosted content or integration points for public-facing document delivery. Operational coverage is centered on city administrative departments and staff supporting citizen services, with a centralized tenant model expected for governance.
Governance practices consistent with a municipal Collaboration deployment include retention policies, e-discovery configuration, and delegated administrative roles to enforce compliance and records retention. The City of Wilmington, DE's Microsoft 365 implementation establishes a unified Collaboration platform, with Microsoft 365 named explicitly as the application in use.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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City of Wilmington, DE Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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City of Wilmington, DE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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City of Wilmington, DE PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2019 | 2019 |
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City of Wilmington, DE IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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City of Wilmington, DE CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Wilmington, DE
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer & Policy Advisor | Manager | Finance | |
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Director of IT | Director | IT | |
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Director of Finance | Director | Finance | |
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Director of Human Resources | Director | HR | |
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Director Of Finance | Director | Finance | |
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Director of Finance | Director | Finance | |
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Human Resources Information System Administrator | Manager | HR | |
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Chief of Staff | CXO | Finance | |
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Director of Employment Services | Director | Finance | |
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Apps Being Evaluated by City of Wilmington, DE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Wilmington, DE IT executives and key decision makers. This section highlights City of Wilmington, DE's latest recorded technology evaluations, including Deltek CostPoint for ERP Financial on 2025-07-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Wilmington, DE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-07-23 | City of Wilmington, DE | Evaluated | Deltek | Deltek CostPoint | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD City of Wilmington, DE Technographics
City of Wilmington, DE is a Government organization based in United States,
with around 1067 employees and annual revenues of $274.0 million.
City of Wilmington, DE operates a diverse technology stack with applications such as
Infor SunSystems, UKG Ready TIme and Attendance (ex Kronos Workforce Ready Time and Attendance) and Microsoft 365,
covering areas like ERP Financial, Time and Attendance and Collaboration.
City of Wilmington, DE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, UKG and Microsoft.
City of Wilmington, DE recently adopted applications including
UKG Ready TIme and Attendance (ex Kronos Workforce Ready Time and Attendance) in 2022, UKG Ready (ex Kronos Workforce Ready) in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Wilmington, DE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Wilmington, DE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Wilmington, DE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.