City Plumbing
Highbourne House, 1 Eldon Way, Crick,
Northampton, NN6 7SL,
United Kingdom
Northampton, NN6 7SL,
United Kingdom
44 17 8852-7700
Distribution
City Plumbing Technographics
City Plumbing Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Plumbing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 City Plumbing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Plumbing has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, SAP Commerce Cloud (ex Hybris) for eCommerce in 2016, Glassbox SessionCam for Customer Analytics in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Plumbing is running and its propensity to invest more and deepen its relationship with Google , Netigate , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Plumbing revenues, which have grown to $1.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Plumbing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Plumbing Tech Stack and Enterprise Applications
City Plumbing Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013 City Plumbing implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The presence of Google Workspace is surfaced on the company website, confirming an organizational deployment for corporate collaboration and email across the business.
The Google Workspace deployment includes core Collaboration capabilities such as Gmail for enterprise email, Google Drive for centralized file storage, Google Docs and Sheets for coauthoring, and Google Calendar for scheduling, configured through the Google Admin console. These modules support business functions including internal communications, document workflows, sales and customer service coordination, and shared content management.
Operational coverage aligns with City Plumbing distribution operations in the United Kingdom and is provisioned for its corporate user population. Identity and access governance is managed through Workspace administration and standard account provisioning workflows, leveraging group based access controls and administrative policies.
City Plumbing Google Workspace (Formerly Google G-Suite) is referenced on the corporate website, indicating Workspace accounts are used in web facing email routing and collaboration workflows tied to the site. Governance emphasis centers on centralized administration, user lifecycle management, and policy enforcement for collaboration and information sharing.
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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City Plumbing eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2016 | 2017 |
In 2016, City Plumbing implemented SAP Commerce Cloud (ex Hybris) to deliver a new B2B transactional website, establishing SAP Commerce Cloud (ex Hybris) as the company eCommerce platform for digital ordering and catalog-driven sales. The engagement prioritized rapid delivery and the new site was delivered within tight deadlines, with the platform configured to support B2B ordering flows and CMS-driven storefront management.
The implementation centered on Hybris CMS for end-to-end content creation and storefront administration, while configuration work aligned with standard eCommerce functional areas, including catalog management, pricing and checkout workflows. As Product Owner for development, responsibilities included defining UX/UI journeys and validating functional configurations to ensure the platform supported business-facing purchasing processes.
Operational coverage emphasized commercial and digital channels, bringing together marketing, sales and merchandising stakeholders to shape user journeys, content taxonomy and product representation. City Plumbing worked with internal teams and external agencies to analyze customer behavior, conduct user testing sessions and implement findings into the site design and navigation, reinforcing the role of SAP Commerce Cloud (ex Hybris) as the core eCommerce touchpoint for B2B customers.
Governance and rollout were driven by an internal Product Owner who trained and led a team to complete content creation using Hybris CMS and retained final sign-off authority on UX/UI decisions. The structured collaboration model included iterative user testing and agency input, and the program focused on delivering a production-ready B2B transactional website on SAP Commerce Cloud (ex Hybris) under an accelerated timeline.
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eCommerce | eCommerce |
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2021 | 2021 |
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City Plumbing CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2017 | 2017 |
In 2017, City Plumbing implemented Glassbox SessionCam as a Customer Analytics application on its public website. Glassbox SessionCam was instrumented to capture session replay data and behavioral telemetry to support web experience analysis and conversion optimization, enabling session playback, heatmaps, and form analytics across product and checkout pages.
Operational use is centered on the customer-facing digital storefront, with digital product, e-commerce, marketing, and customer service teams using captured sessions and funnel traces to triage experience issues and analyze navigation flows. Implementation details align with Customer Analytics practices, including page-level tagging, rule-based session capture configuration, and role-based access controls for analysts and product owners, with the SessionCam deployment embedded on the City Plumbing website to correlate recordings with conversion funnels and site navigation paths.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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City Plumbing ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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City Plumbing IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City Plumbing
| First Name | Last Name | Title | Function | Department | Phone | |
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Commercial Director | Director | Finance | |
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Head of Multi Channel | Director | Finance | |
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Head of Customer Proposition | Director | Customer Service | |
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Head of Transformation | Director | Finance | |
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Chief Commercial Officer | CXO | Finance | |
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Apps Being Evaluated by City Plumbing Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Plumbing IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Plumbing digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City Plumbing Technographics
City Plumbing is a Distribution organization based in United Kingdom,
with around 4500 employees and annual revenues of $1.41 billion.
City Plumbing operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), SAP Commerce Cloud (ex Hybris) and Glassbox SessionCam,
covering areas like Collaboration, eCommerce and Customer Analytics.
City Plumbing has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, SAP and Glassbox.
City Plumbing recently adopted applications including
Netigate in 2021, Kibo Unified Commerce in 2021 and Decibel Insight in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Plumbing’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Plumbing’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Plumbing technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.