Citymax Hotels by Landmark Group
26th Floor, , Landmark Group Tower,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 2089 400
Leisure and Hospitality
Citymax Hotels by Landmark Group Technographics
Citymax Hotels by Landmark Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citymax Hotels by Landmark Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Citymax Hotels by Landmark Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citymax Hotels by Landmark Group has purchased the following applications: Triptease for Reservation and Booking Management in 2019, Microsoft 365 for Collaboration in 2021, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citymax Hotels by Landmark Group is running and its propensity to invest more and deepen its relationship with Triptease , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citymax Hotels by Landmark Group revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citymax Hotels by Landmark Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citymax Hotels by Landmark Group Tech Stack and Enterprise Applications
Citymax Hotels by Landmark Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Triptease | Legacy | Triptease | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Citymax Hotels by Landmark Group deployed Triptease on its website. Triptease is used as a Reservation and Booking Management solution to operate the hotel group’s direct booking channel on the Citymax Hotels site in the United Arab Emirates, and it is instrumented against the company’s online booking flows. The deployment targets the company website where direct reservation capture is concentrated, aligning web booking controls with commercial pricing and availability presentation.
The implementation embeds Triptease into the customer-facing web layer, using client-side booking widgets, on-site messaging, and session-level conversion instrumentation to manage the booking funnel. Functional capabilities implemented reflect Reservation and Booking Management norms, including a direct booking engine for web reservations, on-site messaging and price clarity tools, and booking funnel analytics to surface conversion friction. Configuration emphasized booking flow control and web channel conversion optimization, with rules for messaging and price presentation tailored to campaign and rate strategies.
Operational scope spans e-commerce, revenue management, reservations, and digital marketing teams, who govern website booking content and conversion experiments. Governance and workflow adjustments focused on centralized web channel configuration, content control for messaging rules, and operational handoffs between marketing and reservations for booking exceptions. The narrative centers on Triptease as the Reservation and Booking Management application running on the Citymax Hotels website.
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Citymax Hotels by Landmark Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Citymax Hotels by Landmark Group implemented Microsoft 365 as its primary Collaboration platform. The company’s public website references Microsoft 365 usage, confirming adoption of Microsoft 365 services for corporate collaboration and content delivery.
The Microsoft 365 deployment centers on standard Collaboration capabilities, including Exchange Online email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document management, and OneDrive for Business for file sync and sharing. Configuration work prioritized mailbox and calendar consolidation, team and channel topology, document libraries, and enterprise content governance features native to Microsoft 365.
Architecture follows a cloud-first model that leverages Microsoft 365 cloud services with centralized tenant administration to manage identity, access, and policy enforcement via built-in governance controls. Operational scope is focused on supporting hospitality business functions at Citymax Hotels by Landmark Group, including front office coordination, corporate communications, and back-office administration, while aligning Microsoft 365 collaboration capabilities with those workflows.
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Citymax Hotels by Landmark Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 Citymax Hotels by Landmark Group implemented Hotjar on their website for Customer Experience monitoring and behavioral analytics. Hotjar was deployed as an on-site instrumentation layer to capture user interactions and qualitative feedback across the public booking and information pages.
The Hotjar implementation used core Customer Experience capabilities, including session recordings, heatmaps, conversion funnels, and on-site surveys and feedback widgets, to surface usability issues and pathing through booking flows. Configuration focused on page-level script deployment within site templates and event tracking on key touchpoints such as form interactions and navigation elements, enabling UX and digital teams to analyze recorded sessions and aggregated heatmap data.
Operational ownership was positioned with the web and digital marketing teams, who managed tag placement, sampling rates, and consent controls as part of analytics governance and privacy controls. Rollout was scoped to the live website, with instrumentation aligned to existing analytics workflows to supplement quantitative metrics with qualitative user behavior insights.
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Citymax Hotels by Landmark Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Citymax Hotels by Landmark Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Citymax Hotels by Landmark Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Citymax Hotels by Landmark Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Citymax Hotels by Landmark Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Citymax Hotels by Landmark Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citymax Hotels by Landmark Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citymax Hotels by Landmark Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Citymax Hotels by Landmark Group Technographics
Citymax Hotels by Landmark Group is a Leisure and Hospitality organization based in United Arab Emirates,
with around 1500 employees and annual revenues of $213.0 million.
Citymax Hotels by Landmark Group operates a diverse technology stack with applications such as
Triptease, Microsoft 365 and Hotjar,
covering areas like Reservation and Booking Management, Collaboration and Customer Experience.
Citymax Hotels by Landmark Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Triptease, Microsoft and Contentsquare.
Citymax Hotels by Landmark Group recently adopted applications including
Microsoft 365 in 2021, Pathwire Mailgun in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citymax Hotels by Landmark Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citymax Hotels by Landmark Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citymax Hotels by Landmark Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.