Clarks
Clarks Technographics
Clarks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clarks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4891 Clarks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clarks has purchased the following applications: RadiusOne AR Suite for AR Automation in 2021, SAP SuccessFactors Employee Central for Core HR in 2018, Oracle MICROS Retail Xstore Point-of-Service for Point Of Sale in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clarks is running and its propensity to invest more and deepen its relationship with HighRadius , SAP , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clarks revenues, which have grown to $590.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clarks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clarks Tech Stack and Enterprise Applications
Clarks ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2021 | 2021 |
In 2021, Clarks deployed RadiusOne AR Suite on its public website. The deployment uses RadiusOne AR Suite as an AR Automation solution to expose accounts receivable capabilities directly through the company website.
Configuration emphasized invoice presentment, customer self-service for statements and dispute capture, and collections orchestration, reflecting typical AR Automation functional modules. RadiusOne AR Suite was configured to present digital invoices and enable online account inquiry and dispute intake, aligning receivables workflows with web-based customer engagement.
Operational coverage centers on finance and ecommerce business functions, supporting billing and account reconciliation activities tied to online orders on the Clarks website. Governance aligned finance and customer service processes to route disputes and collections through the RadiusOne interface, and rollout was focused on embedding AR Automation into the customer-facing web experience.
|
 |
|
|
ERP Financial | ERP |
|
2020 | 2020 |
|
|
|
|
|
ERP Financial | ERP |
|
2020 | 2025 |
|
|
|
|
|
Expense Management | ERP |
|
2018 | 2018 |
|
Clarks HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2023 |
In 2018 Clarks implemented SAP SuccessFactors Employee Central as its Core HR solution, replacing SAP HCM, its prior HR system. The program targeted centralization of employee master data and core HR workflows to support the company’s Human Resources function across its United Kingdom operations and broader employee population of approximately 4,891 staff.
Implementation work focused on standard SAP SuccessFactors Employee Central capabilities, including centralized employee profiles, organizational management, position management, business rules and workflow configuration, and country-specific data models for HR compliance. Configuration included role-based security, event-driven employee lifecycle processes, and automated personnel record updates to streamline HR administration and onboarding workflows.
The project ran alongside a global SAP Concur Expense deployment led by the same Business Change Lead, with the Concur rollout delivered across a global employee base and explicitly described as enhancing expense management efficiency and accuracy. Core HR planning accounted for typical integration touchpoints that accompany Core HR systems, such as payroll and time and attendance interfaces, while keeping payroll or other third-party linkage details specific to existing vendor agreements.
Governance and change activities were emphasized through a comprehensive communication strategy, stakeholder management, workshops, training and business readiness led from June 2018 to May 2019. The Business Change Lead role shaped user adoption and alignment of SAP SuccessFactors Employee Central with organisational goals and employee needs, embedding new HR processes and governance practices during the rollout.
|
|
|
|
|
Employee Self Service | HCM |
|
2024 | 2024 |
|
|
|
|
|
Payroll | HCM |
|
2006 | 2006 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2021 | 2021 |
|
|
|
|
|
Time and Attendance | HCM |
|
2006 | 2006 |
|
Clarks ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle MICROS Retail Xstore Point-of-Service | Point Of Sale | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Clarks implemented Oracle MICROS Retail Xstore Point-of-Service to standardize in-store transaction systems. The Oracle MICROS Retail Xstore Point-of-Service deployment was positioned to support Point Of Sale operations across Clarks retail stores in the United Kingdom.
The implementation configured core Point Of Sale capabilities including transaction capture, cashier workflows, returns and exchanges, promotions and loyalty lookup, tender management, and offline transaction handling. Oracle MICROS Retail Xstore Point-of-Service was set up to provide real time style item and price presentation at the terminal, integrated inventory availability checks, and cashier session and shift controls consistent with retail store operations.
Integrations were established between Micros Systems Xstore, Relate CRM, SAP ERP and Retail, and the companys inventory systems to synchronize master item and pricing data, surface customer and loyalty events to Relate CRM, and post sales and settlement records into SAP ERP and Retail. The integration layer focused on canonical sales and inventory messages, enabling catalog and stock level reconciliation between the point of sale and backend retail systems.
Governance for the rollout centralized POS configuration and catalog management, while operational ownership remained with store operations for day to day cashier processes. Change control workflows were implemented for promotions and price updates to ensure coordinated updates across Oracle MICROS Retail Xstore Point-of-Service, the CRM feed, and SAP based merchandising and replenishment processes.
|
Clarks Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2020 | 2020 |
|
Clarks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Clarks Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2022 | 2022 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Clarks eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Product Information Management | eCommerce |
|
2022 | 2022 |
|
Clarks SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
|
2011 | 2012 |
|
Clarks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
Clarks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Clarks PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Operating System (OS) | PaaS |
|
2000 | 2000 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Clarks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Database Management | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Network Virtualisation | IaaS |
|
2000 | 2000 |
|
Clarks CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Clarks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Group Director of Treasury | Director | Finance | |
|
|
|
Group Finance Systems Integrity Manager | Manager | IT | |
|
|
|
SVP Finance - Chief Financial Officer | CXO | Finance | |
|
|
|
Financial Reporting Manager | Manager | Finance | |
|
|
|
Group CIO | CXO | Finance | |
|
|
|
Sourcing Finance Manager | Manager | Finance | |
|
|
|
Director of Procurement and Business Improvement | Director | Procurement | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Group Financial Controller | Director | Finance | |
|
|
|
Head of Financial Accounting | Director | Finance | |
|
|
|
Regional Accounting Controller | Director | Finance | |
|
|
|
Deputy HR Director for IT, Legal and Commercial | Director | HR | |
|
|
|
CIO | CXO | IT | |
|
|
|
Senior Finance Business Partner | Manager | Finance | |
|
|
|
Head of Human Resources - Global Supply Chain & Logistics | Director | HR | |
|
|
|
SAP Development Team Leader | Manager | IT | |
|
|
|
Head of Infrastructure Platform Services | Director | IT | |
|
|
|
Service Manager - Infrastructure Platforms | Manager | IT | |
|
|
|
Digital Transformation - E-Comm & Retail Stores - Programme Test Manager | Manager | IT | |
|
Apps Being Evaluated by Clarks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Clarks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Clarks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Clarks Technographics
Clarks is a Retail organization based in United Kingdom,
with around 4891 employees and annual revenues of $590.0 million.
Clarks operates a diverse technology stack with applications such as
RadiusOne AR Suite, SAP SuccessFactors Employee Central and Oracle MICROS Retail Xstore Point-of-Service,
covering areas like AR Automation, Core HR and Point Of Sale.
Clarks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, SAP and Oracle.
Clarks recently adopted applications including
In-House Employee Self Service in 2024, Amplience Content Hub in 2022 and Akeneo PIM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Clarks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Clarks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Clarks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.