Cleaver-Brooks
221 Law St,
Thomasville, 31792, GA,
United States
Thomasville, 31792, GA,
United States
1 800-250-5883
Manufacturing
Cleaver-Brooks Technographics
Cleaver-Brooks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cleaver-Brooks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Cleaver-Brooks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cleaver-Brooks has purchased the following applications: IFS ERP for ERP Financial in 2018, ClickLearn Platform for Digital Adoption in 2018, LiveAdmins Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cleaver-Brooks is running and its propensity to invest more and deepen its relationship with IFS , ClickLearn , LiveAdmins or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cleaver-Brooks revenues, which have grown to $510.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cleaver-Brooks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cleaver-Brooks Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Cleaver-Brooks implemented IFS ERP as its core ERP Financial system. The deployment was positioned to unify manufacturing and operational workflows with core financial management across the enterprise.
The IFS ERP implementation covered functional modules including manufacturing execution, purchasing, inventory management, customer order management, human resources, preventative maintenance, document management, data migration, and engineering data controls. IFS ERP was configured to link operational modules with financial processes, and the project included formal data migration, system test plans, defect identification, and patch validation activities.
Operational scope included standing up IFS at a new manufacturing facility in China and leading a full implementation at an acquired manufacturing plant in Toronto, with program management based in the Greater Milwaukee area. Documentation and end user work instruction standards were developed using ClickLearn to support training and cutover activities.
Governance was driven by internal business systems analysts who acted as consultants to define requirements, validate patches, and communicate changes to users. The project team managed schedule and budget controls and executed risk mitigation during the Toronto acquisition implementation, while delivering clear requirements and measurable outcomes tied to manufacturing, purchasing, inventory, order-to-cash, HR, maintenance, and engineering workflows.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickLearn | Legacy | ClickLearn Platform | Digital Adoption | HCM | n/a | 2018 | 2018 |
In 2018, Cleaver-Brooks deployed the ClickLearn Platform to support Digital Adoption across its manufacturing and enterprise business systems. The deployment scope included manufacturing, purchasing, inventory, customer orders, human resources, preventative maintenance, document management, data migration, and engineering, where the Business Systems Analyst led documentation and standards efforts. Implementation emphasis was on establishing repeatable work instruction standards and authoring practices to support operational consistency during ERP initiatives and site-level operations.
The ClickLearn Platform was configured to automate procedural capture and to generate guided walkthroughs, training content, published reference guides, and version controlled documentation, reflecting core Digital Adoption capabilities. Configuration work concentrated on authoring templates, content publishing workflows, and user facing instructional assets that business users could maintain. ClickLearn Platform content served as the primary toolset for creating work instructions and training packs used by manufacturing teams and support functions.
Operationally, documentation produced with ClickLearn was employed alongside IFS ERP implementation and data migration activities led by internal teams, supporting process definition, test plan development, and user communications. Governance relied on a centralized authoring standard and an internal consultancy model, with the Business Systems Analyst liaising with business owners to define requirements and ensure consistent instructional content across sites. This implementation positioned Cleaver-Brooks ClickLearn Platform Digital Adoption as a standardized user enablement and documentation layer embedded within manufacturing and business process governance.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveAdmins | Legacy | LiveAdmins Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Cleaver-Brooks deployed LiveAdmins Live Chat on its corporate website. Cleaver-Brooks implemented LiveAdmins Live Chat, a Chatbots and Conversational AI application, to provide real-time visitor engagement, inquiry capture, and scripted agent responses. The implementation positions LiveAdmins Live Chat as the primary web channel for customer service and lead qualification.
The deployment uses an embedded website chat widget with configured response templates, agent routing rules, session transcripts, and visitor context to support live agent workflows. Operational coverage is focused on the public website and is used by customer service and sales teams across the United States. Governance emphasized chat script management, agent onboarding for live chat handling, and routing and escalation rules to align chat activity with existing support and sales processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2012 | 2012 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2016 | 2016 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cleaver-Brooks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cleaver-Brooks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cleaver-Brooks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cleaver-Brooks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cleaver-Brooks Technographics
Cleaver-Brooks is a Manufacturing organization based in United States,
with around 1400 employees and annual revenues of $510.0 million.
Cleaver-Brooks operates a diverse technology stack with applications such as
IFS ERP, ClickLearn Platform and LiveAdmins Live Chat,
covering areas like ERP Financial, Digital Adoption and Chatbots and Conversational AI.
Cleaver-Brooks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, ClickLearn and LiveAdmins.
Cleaver-Brooks recently adopted applications including
SAP CPQ (ex CallidusCloud CPQ) in 2024, CodeTwo Email Signatures in 2021 and Microsoft SharePoint in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cleaver-Brooks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cleaver-Brooks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cleaver-Brooks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.