Chichester , PO20 2EW,
United Kingdom
Cloud 9 Vets Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cloud 9 Vets and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Cloud 9 Vets employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cloud 9 Vets has purchased the following applications: ServiceOS for Field Service Management, Reservation and Booking Management in 2019, Tawk.to for Chatbots and Conversational AI in 2018, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cloud 9 Vets is running and its propensity to invest more and deepen its relationship with ServiceOS , Tawk.to , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cloud 9 Vets revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cloud 9 Vets intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceOS | Legacy | ServiceOS | Field Service Management, Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Cloud 9 Vets implemented ServiceOS to address growing call volumes and scheduling bottlenecks for its home-visit veterinary service. The deployment used ServiceOS as a Field Service Management,Reservation and Booking Management application to centralize appointment booking, customer intake, and field visit coordination.
ServiceOS was configured to automate reservation and booking workflows and appointment scheduling, including customer intake queuing and calendar-based slot management, aligning with core Field Service Management and Reservation and Booking Management capabilities. The configuration emphasized automating key interactions so that customers who contacted Cloud 9 Vets were captured and placed on the schedule rather than lost to unanswered calls.
The implementation was embedded into day-to-day operations across the small UK practice, improving capacity for frontline staff handling calls and bookings and supporting coordination of veterinary home visits. Operational coverage focused on customer service intake and scheduling for field visits, impacting operations and customer service functions.
Governance changes centered on standardized booking workflows and automated scheduling handoffs to reduce manual phone handling, with ServiceOS used continuously for more than a year. After using ServiceOS for more than a year, Cloud 9 Vets saw tremendous improvement in their capacity to reach more customers, with the case study noting improved operations and increased profits.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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