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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Cloud 9 Vets Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceOS Legacy ServiceOS Field Service Management, Reservation and Booking Management ERP Services and Operations n/a 2019 2019
In 2019, Cloud 9 Vets implemented ServiceOS to address growing call volumes and scheduling bottlenecks for its home-visit veterinary service. The deployment used ServiceOS as a Field Service Management,Reservation and Booking Management application to centralize appointment booking, customer intake, and field visit coordination. ServiceOS was configured to automate reservation and booking workflows and appointment scheduling, including customer intake queuing and calendar-based slot management, aligning with core Field Service Management and Reservation and Booking Management capabilities. The configuration emphasized automating key interactions so that customers who contacted Cloud 9 Vets were captured and placed on the schedule rather than lost to unanswered calls. The implementation was embedded into day-to-day operations across the small UK practice, improving capacity for frontline staff handling calls and bookings and supporting coordination of veterinary home visits. Operational coverage focused on customer service intake and scheduling for field visits, impacting operations and customer service functions. Governance changes centered on standardized booking workflows and automated scheduling handoffs to reduce manual phone handling, with ServiceOS used continuously for more than a year. After using ServiceOS for more than a year, Cloud 9 Vets saw tremendous improvement in their capacity to reach more customers, with the case study noting improved operations and increased profits.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2020 2020
Tag Management CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2018 2018
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
Transactional Email PaaS 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Cloud 9 Vets
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Cloud 9 Vets Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Cloud 9 Vets Technographics

Cloud 9 Vets is a Healthcare organization based in United Kingdom, with around 10 employees and annual revenues of $1.0 million.

Cloud 9 Vets operates a diverse technology stack with applications such as ServiceOS, Tawk.to and Hotjar, covering areas like Field Service Management, Reservation and Booking Management, Chatbots and Conversational AI and Customer Experience.

Cloud 9 Vets has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ServiceOS, Tawk.to and Contentsquare.

Cloud 9 Vets recently adopted applications including Twilio Sendgrid in 2024, Cloudflare CDN in 2024 and Microsoft Entra ID (formerly Azure Active Directory) in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cloud 9 Vets’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cloud 9 Vets’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cloud 9 Vets technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.