Fort Smith, 72916, AR,
United States
Coffee.org Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Coffee.org and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Coffee.org employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coffee.org has purchased the following applications: PayPal Enterprise for Payment Processing in 2021, ManyChat for Chatbots and Conversational AI in 2019, Shopify Plus for eCommerce in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coffee.org is running and its propensity to invest more and deepen its relationship with PayPal , Recharge Payments , ManyChat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coffee.org revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coffee.org intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Coffee.org implemented PayPal Enterprise on its website to handle customer checkout and direct online payments. PayPal Enterprise is the deployed application, delivering Payment Processing for Coffee.org and serving as the primary commerce payments layer on the public storefront.
The deployment centers on PayPal Enterprise hosted checkout and gateway capabilities, including card and PayPal wallet acceptance, tokenization for repeat transactions, and platform-level fraud and risk controls consistent with Payment Processing workflows. Configuration work emphasized payment page integration with the site, secure capture and authorization flows, and settlement routing to the merchant PayPal account, aligning front-end checkout behavior with back-end payment capture.
Operational scope is focused on ecommerce and payments operations for the Coffee.org website, with PayPal Enterprise supporting order capture, authorization to settlement workflows, and reconciliation processes typical for a small retail merchant. Governance concentrated on payment controls, PCI-aware configuration, and operational procedures for refunds and chargebacks, reflecting Payment Processing responsibilities without introducing additional enterprise middleware or named system integrations.
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Subscription and Recurring Billing | ERP Financial Management |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ManyChat | Legacy | ManyChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Coffee.org implemented ManyChat on its website to introduce automated conversational engagement and capture visitor intent. The deployment uses ManyChat as a web-embedded chat widget configured with guided conversation flows, automated response triggers, subscriber list management, and broadcast messaging, aligning with standard Chatbots and Conversational AI capabilities. ManyChat is operated to orchestrate inbound visitor interactions and to support customer support and marketing workflows through scripted flows and template-driven messaging.
The implementation is managed internally by Coffee.org’s small marketing and customer service team, with configuration and iterative updates performed inside the ManyChat console. Governance is organized around maintained conversation scripts, opt-in controls, and template versioning to control message content and subscriber handling, which frames ManyChat Chatbots and Conversational AI as a customer engagement and lead capture application. The configuration pattern reflects a lightweight, web-first chatbot approach appropriate for a 15 employee retail organization operating in the United States.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify Plus | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, Coffee.org implemented Shopify Plus to power its public storefront and manage online retail operations. Shopify Plus was deployed as a cloud hosted eCommerce platform providing storefront theming, product catalog management, checkout orchestration, payment processing, and order management capabilities. The implementation focused on storefront configuration and merchandising controls to support online product listings and promotional pricing.
The deployment scope was the Coffee.org website in the United States, managed by a 15 person team, with platform administration concentrated on catalog maintenance, order fulfillment workflows, and marketing campaign configuration. Governance emphasized centralized admin roles for pricing and promotions, staged theme and template updates for controlled rollouts, and use of Shopify Plus APIs for customization and automation where required. Shopify Plus serves as the primary eCommerce application for Coffee.org, aligning the Application Shopify Plus with business functions including merchandising, customer checkout, and order operations.
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eCommerce | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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