Colmobil Corp Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Colmobil Corp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Colmobil Corp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Colmobil Corp has purchased the following applications: Kms Lighthouse Field Service for Field Service Management in 2016, Microsoft 365 for Collaboration in 2018, AMC Contact Canvas for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Colmobil Corp is running and its propensity to invest more and deepen its relationship with KMS Lighthouse , Microsoft , AMC Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Colmobil Corp revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Colmobil Corp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KMS Lighthouse | Legacy | Kms Lighthouse Field Service | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Colmobil Corp implemented Kms Lighthouse Field Service to centralize product and service knowledge across its network of service centers. The deployment used Kms Lighthouse Field Service as a Field Service Management platform across 59 service centers in Israel, explicitly targeting field-service and after-sales/service-center processes to unify knowledge and standardize service guidance.
The implementation focused on a centralized knowledge repository and knowledge-driven service workflows to support contact-center agents and field technicians, using the Kms Lighthouse Field Service application to surface step-by-step resolution content at point of customer interaction. Functional capabilities emphasized knowledge management, case resolution guidance, and agent enablement consistent with Field Service Management best practices, reducing time spent on customer calls and accelerating skilled task execution.
Governance centered on centralized content curation and service knowledge ownership across the network of 59 sites, with rollout plans aligned to service-center operations and after-sales teams. The program improved first-call resolution, reduced average time spent on customer calls by ~15%, and cut agent training time by ~50%, while consolidating product and service knowledge for ongoing service and support operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AMC Technology | Legacy | AMC Contact Canvas | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Colmobil Corp implemented AMC Contact Canvas as a Call Center Suite to deliver accurate customer data automatically to agents' CRM when answering inbound calls. The deployment targeted Colmobil's customer-facing contact center to improve agent efficiency and the accuracy of incoming call handling.
AMC Contact Canvas was configured to perform real-time caller identification and automated record matching, presenting a screen-pop of the most relevant customer fields directly in the agent CRM at call answer. Configuration emphasized automated data delivery and update prompts, standardizing the agent desktop experience and reducing manual lookup steps.
The implementation included an explicit integration with the agents' CRM so caller information could be pushed into active records and updated during the call. Operational scope covered inbound call handling across Colmobil's contact teams, positioning AMC Contact Canvas as the CTI adjacent data layer that feeds matched customer profiles to agents on call event triggers.
Governance changes introduced workflow steps for agents to validate or update records during interactions, increasing the frequency of caller data updates. Following the rollout Colmobil reported increases in overall call center utilization, improved accuracy in incoming call handling, and an increase in caller data updates attributable to the AMC Contact Canvas implementation.
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Call Center | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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