Comcast
105 River Shoals Pkwy,
Augusta, 30999, GA,
United States
Augusta, 30999, GA,
United States
1 706-733-7712
Communications
Comcast Technographics
Comcast Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Comcast and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Comcast employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comcast has purchased the following applications: CSG Encompass for Subscription and Recurring Billing in 2024, Cisive Background Checks for BackGround Screening in 2024, eClerx GeinAI360 for Generative AI Platforms in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comcast is running and its propensity to invest more and deepen its relationship with CSG Systems , Cisive , RemoteBridge or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comcast revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comcast intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Comcast Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSG Systems | Legacy | CSG Encompass | Subscription and Recurring Billing | ERP Financial Management | n/a | 2024 | 2025 |
In 2024 Comcast executed an Encompass addendum with CSG Systems to license CSG Encompass modules as part of a broader billing, subscription and recurring-revenue program in North America. The engagement centers on CSG Encompass and sits squarely in the Subscription and Recurring Billing category, as documented in the public SEC filing.
The addendum exhibit lists included modules but those module names are redacted in the public record, so specific module selection is not disclosed. Contract language and the Subscription and Recurring Billing context indicate the licensed capabilities relate to core billing and commerce workflows such as subscription lifecycle management, rating and usage billing, invoice generation, and recurring revenue orchestration. CSG Encompass is therefore expected to be configured to manage customer accounts, subscription plans, billing cycles, and revenue recognition inputs consistent with standard category capabilities.
Operational scope is described in the filing as part of Comcast's North America billing and recurring revenue program, implying deployment of CSG Encompass modules into existing billing operations and finance processes. Governance for the acquisition is formalized via the SEC-filed addendum, which will govern licensing terms, module entitlement, and contractual rollout sequencing. Implementation details such as system-to-system integrations, deployment topology, and phased timelines are not disclosed in the public exhibit.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisive | Legacy | Cisive Background Checks | BackGround Screening | HCM | n/a | 2024 | 2024 |
In 2024, Comcast implemented Cisive Background Checks as its BackGround Screening solution. Vendor testimonial material indicates Cisive case managers support ongoing background screening and case resolution for HR and recruiting in the United States.
The testimonial does not enumerate a specific Cisive module set, however the engagement with Cisive Background Checks centers on core BackGround Screening capabilities, including case management and adjudication workflows, candidate identity and verification processes, and ongoing case resolution support as part of recruiting operations. Configuration appears to prioritize continuous case handling and vendor-managed adjudication rather than a single one-time screening event.
Operationally the scope is focused on Comcast HR and recruiting functions in the United States, with Cisive case managers providing day to day case triage and resolution support. The testimonial does not specify technical integrations or deployment architecture, and governance emphasis is on vendor-managed case workflows that augment Comcast recruiting and HR operational processes.
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BackGround Screening | HCM |
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2020 | 2020 |
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HR Compliance | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2025 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2025 | 2025 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eClerx | Legacy | eClerx GeinAI360 | Generative AI Platforms | AI Development | n/a | 2012 | 2013 |
In 2012 Comcast implemented eClerx GeinAI360 to support customer care and channel operations, positioning the application within the Generative AI Platforms category for telecommunications customer support functions. Public facing eClerx portals and community pages document eClerx operating as a third party customer and channel support provider for Comcast Xfinity, handling callbacks, sales order support and related customer care workflows at scale.
The implementation narrative indicates deployment of eClerx GeinAI360 with inferred use of CareOps and virtual assistant style modules to provide agent guidance, interaction routing and automation across support queues. eClerx GeinAI360 is described in this context as a Generative AI Platforms solution enabling conversational orchestration, knowledge driven agent prompts and workflow automation typical of customer service AI platforms.
Operational scope centers on Comcast Xfinity customer care and channel support processes, delivered through eClerx managed portals and contact center interfaces. Public materials imply governance layered through vendor managed operational controls, contact center routing and escalation workflows and integration points into sales order and callback handling systems, while the vendor operated service model remains the primary operational boundary.
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MLOps Platforms | AI Development |
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2020 | 2020 |
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MLOps Platforms | AI Development |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2012 | 2013 |
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Tag Management | CRM |
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2019 | 2019 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Quality Management | PLM and Engineering |
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2014 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2025 | 2025 |
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Governance, Risk and Compliance | TRM |
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2025 | 2025 |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2016 |
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Robotic Process Automation | PaaS |
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2021 | 2022 |
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Test Automation Platform | PaaS |
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2019 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Cloud Storage | IaaS |
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2015 | 2016 |
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Cloud Storage | IaaS |
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2015 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2019 | 2020 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2008 | 2008 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Comcast
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Comcast Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Comcast Technographics
Comcast is a Communications organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Comcast operates a diverse technology stack with applications such as
CSG Encompass, Cisive Background Checks and eClerx GeinAI360,
covering areas like Subscription and Recurring Billing, BackGround Screening and Generative AI Platforms.
Comcast has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CSG Systems, Cisive and eClerx.
Comcast recently adopted applications including
Radancy Talent Acquisition Cloud (ex. TalentBrew Recruitment) in 2025, Workday Recruiting in 2025 and OneTrust Cookie Consent in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Comcast’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Comcast’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Comcast technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.