List of CSG Encompass Customers
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Since 2010, our global team of researchers has been studying CSG Encompass customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSG Encompass for Subscription and Recurring Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSG Encompass for Subscription and Recurring Billing include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Airtel Africa, a Kenya based Communications organisation with 3350 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using CSG Encompass, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSG Encompass customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airtel Africa | Communications | 3350 | $3.0B | Kenya | CSG Systems | CSG Encompass | Subscription and Recurring Billing | 2022 | n/a |
In 2022, Airtel Africa implemented CSG Encompass in the Subscription and Recurring Billing category to centralize revenue management across its multi-country operations. CSG delivered a unified revenue-management and subscription and recurring-billing transformation across Airtel Africa's 14-country footprint to streamline billing, reduce time-to-market and improve customer self-service. The engagement used CSG Encompass revenue management capabilities to modernize charging and billing across the region and the initiative was announced as complete in 2023.
The implementation focused on core Subscription and Recurring Billing functions, applying CSG Encompass capabilities for charging and billing modernization, subscription lifecycle management, rating and billing orchestration, and customer self-service enablement. Configuration emphasized product catalog and offer provisioning workflows to accelerate time-to-market for tariff and bundle changes, while billing orchestration standardized invoice generation and settlement processes across participating markets.
Operationally the deployment covered Airtel Africa's billing operations, finance, product management and customer care teams across the 14-country footprint, consolidating revenue controls and billing workflows under a common platform. Governance moved toward centralized revenue management and standardized rollout procedures to support faster offer launches and consistent customer self-service experiences. The stated business goals were streamlined billing, reduced time-to-market and improved customer self-service, with project completion publicly announced in 2023.
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Comcast | Communications | 182000 | $123.7B | United States | CSG Systems | CSG Encompass | Subscription and Recurring Billing | 2024 | n/a |
In 2024 Comcast executed an Encompass addendum with CSG Systems to license CSG Encompass modules as part of a broader billing, subscription and recurring-revenue program in North America. The engagement centers on CSG Encompass and sits squarely in the Subscription and Recurring Billing category, as documented in the public SEC filing.
The addendum exhibit lists included modules but those module names are redacted in the public record, so specific module selection is not disclosed. Contract language and the Subscription and Recurring Billing context indicate the licensed capabilities relate to core billing and commerce workflows such as subscription lifecycle management, rating and usage billing, invoice generation, and recurring revenue orchestration. CSG Encompass is therefore expected to be configured to manage customer accounts, subscription plans, billing cycles, and revenue recognition inputs consistent with standard category capabilities.
Operational scope is described in the filing as part of Comcast's North America billing and recurring revenue program, implying deployment of CSG Encompass modules into existing billing operations and finance processes. Governance for the acquisition is formalized via the SEC-filed addendum, which will govern licensing terms, module entitlement, and contractual rollout sequencing. Implementation details such as system-to-system integrations, deployment topology, and phased timelines are not disclosed in the public exhibit.
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Telstra | Communications | 36093 | $22.9B | Australia | CSG Systems | CSG Encompass | Subscription and Recurring Billing | 2024 | n/a |
In 2024, Telstra committed to a multi year extension and expansion with CSG Systems to deploy CSG Encompass. The announcement in CSG's Q2 2024 disclosures positions CSG Encompass within Subscription and Recurring Billing to manage complex enterprise, wholesale and international B2B billing and order/commerce processes in the region.
The implementation centers on Subscription and Recurring Billing capabilities, with CSG Encompass configured to handle complex B2B monetization, subscription lifecycle management, recurring billing orchestration, and order management workflows. Functional emphasis includes billing orchestration and monetization for enterprise and wholesale customer structures, subscription lifecycle rules, and order to cash sequencing for international B2B commerce. CSG Encompass will be used to centralize billing logic and support configurable pricing and contract structures consistent with telecommunications B2B billing patterns.
The engagement is defined as a multi year phased rollout across Telstra's enterprise, wholesale and international B2B operations, implying centralized governance over billing, finance and commercial teams to manage configuration, policy and operational handoffs. The announcement frames the expansion as a transformation of Telstra's enterprise billing and order/commerce processes rather than a consumer billing initiative.
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Buyer Intent: Companies Evaluating CSG Encompass
- Csg Systems International, a United States based Professional Services organization with 5800 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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