Command Alkon
1800 International Park Drive, Suite 400,
Birmingham, 35243, AL,
United States
Birmingham, 35243, AL,
United States
1 205-879-3282
Professional Services
Command Alkon Technographics
Command Alkon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Command Alkon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Command Alkon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Command Alkon has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Olark Live Chat for Chatbots and Conversational AI in 2018, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Command Alkon is running and its propensity to invest more and deepen its relationship with Oracle , Olark , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Command Alkon revenues, which have grown to $127.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Command Alkon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Command Alkon Tech Stack and Enterprise Applications
Command Alkon ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, Command Alkon implemented Oracle NetSuite ERP to support ERP Financial functions. The deployment centralized financial transaction processing in a cloud ERP, bringing cash invoice recording and payment workflows under a unified system for the finance organization.
Oracle NetSuite ERP was configured to handle accounts payable and cash management workflows, with recorded and paid cash invoices processed through the platform. Core financial controls and general ledger posting were aligned with the ERP Financial implementation to standardize invoice lifecycle, approval routing, and payment execution across the company.
The program included an operational asset rationalization effort at provider sites, where teams interacted with employees to ascertain which devices should be removed. Command Alkon generated and distributed a master list of all removed devices through the CFO to ensure governance and traceability for retirements and accounting adjustments.
As an explicit outcome of the combined ERP and asset governance activity Command Alkon eradicated over 3500 devices from provider sites and realized stated annual savings exceeding $180,000. The implementation tied device retirement records to financial controls, and Oracle NetSuite ERP served as the system of record for recording and paying cash invoices during the initiative.
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Command Alkon AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Command Alkon implemented Olark Live Chat on its public website. Olark Live Chat is deployed as an embedded website chat widget and is cataloged under Chatbots and Conversational AI, providing front-end conversational engagement directly on Command Alkon’s web properties. The deployment focuses on real-time visitor initiated conversations and persistent chat transcripts to capture interaction history.
Configuration leverages typical Chatbots and Conversational AI capabilities such as live messaging, operator queues, canned responses, and chat transcript capture to support website driven sales and customer support workflows. Operational governance emphasizes chat operator assignment, message routing and standardized response templates to ensure consistent handling of inbound web inquiries. The implementation connects Command Alkon, Olark Live Chat and the Chatbots and Conversational AI application class to enable continuous website based customer engagement.
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Command Alkon Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Command Alkon implemented Zoom on their website to provide Audio Video and Web Conferencing capabilities. The implementation surfaces Zoom meeting and webinar functionality directly on public site pages, enabling external users to join browser-based sessions without requiring separate desktop clients. Using Zoom on their website centralizes customer and partner real-time audio and video engagement through the corporate web presence.
Functional capabilities deployed include web join flows, audio and video streaming, screen sharing, and meeting controls consistent with Audio Video and Web Conferencing solutions, all accessible from the site experience. The deployment architecture is website-embedded conferencing, emphasizing customer-facing interaction rather than back-office collaboration. Session publishing and access control are managed through the site's existing content and access processes to align conferencing availability with public-facing workflows.
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Collaboration | Collaboration |
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2020 | 2020 |
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Command Alkon Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Command Alkon eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Command Alkon CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Command Alkon ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Command Alkon PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Command Alkon IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Command Alkon CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Command Alkon
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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President and Chief Operating Officer | CXO | Finance | |
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CFO | CXO | Finance | |
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Corporate Controller | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Senior Salesforce Admin/Dev | Manager | IT | |
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Apps Being Evaluated by Command Alkon Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Command Alkon IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Command Alkon digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Command Alkon Technographics
Command Alkon is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $127.0 million.
Command Alkon operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Olark Live Chat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Command Alkon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Olark and Zoom Video Communications.
Command Alkon recently adopted applications including
Zoominfo Platform in 2023, DocuSign eSignature in 2022 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Command Alkon’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Command Alkon’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Command Alkon technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.