Cardiff, CF14 3UZ,
United Kingdom
Companies House Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Companies House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Companies House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Companies House has purchased the following applications: MHR iTrent HR for Core HR in 2016, Ruby Live Chat for Chatbots and Conversational AI in 2021, Intuit Mailchimp for Marketing Automation in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Companies House is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , hfx Ltd , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Companies House revenues, which have grown to $152.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Companies House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Companies House implemented MHR iTrent HR for Core HR to centralize HR and payroll processing across its organization. The deployment included MHR iTrent HR and Payroll together with Imperago time and attendance to capture workforce time data.
The MHR iTrent HR implementation was configured to manage core personnel records and payroll processing while Imperago handled time capture and attendance workflows. Configuration and ongoing maintenance of these systems were maintained as part of the program, with iTrent HR supporting payroll runs, pay element configuration, and employee lifecycle event processing.
SAP Business Objects was used for enterprise reporting, consuming HR and payroll data from MHR iTrent HR via web services for data sharing. Web services were established to supply scheduled and ad hoc reports and to exchange personnel and payroll feeds with other corporate systems.
Operational ownership was organized across HR and IT functions, with configuration controls and change management instituted to govern master data, payroll schedules, and reporting access. The Companies House implementation of MHR iTrent HR for Core HR created an integrated HR information architecture linking time and attendance, payroll, and reporting platforms.
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Payroll | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Companies House implemented Ruby Live Chat from Ruby on its public website under the Chatbots and Conversational AI category. The deployment embedded a vendor-managed live messaging interface to channel public queries related to company filings and registration services.
Ruby Live Chat was configured as a web-embedded live chat widget paired with an operator console for customer service agents, with standard features such as canned responses, availability scheduling, session transcript capture, and queue-based routing to on-duty staff. The configuration emphasized real-time message handling, typed agent responses, and a browser-based administration interface to manage agent presence and conversation history. These functional modules align with typical Chatbots and Conversational AI workflows for public sector client engagement.
The implementation covers Companies House public-facing pages and is operated by internal customer service teams who manage first contact, triage, and escalation to subject matter experts. Governance included workflow definitions for message handling, transcript retention for audit and compliance, and operational policies for opening hours and staffing. Ruby Live Chat provides a centralized conversational channel for public enquiries within Companies House web operations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2017 | 2017 |
In 2017, Companies House deployed Intuit Mailchimp as a cloud-hosted marketing automation platform on its public website. The Intuit Mailchimp implementation is used to manage subscriber outreach and to publish email communications tied to the Companies House web presence, integrating with the site via embedded signup forms and site-driven subscription workflows to capture audiences and populate mailing lists.
Functional capabilities implemented include audience segmentation, campaign templates and design, scheduled and triggered email workflows, and built-in reporting and delivery tracking consistent with Marketing Automation. Operational ownership is concentrated in digital services and communications teams, with governance focused on consent capture, subscriber list management, and content approval workflows to support corporate communications and public engagement. The Companies House Intuit Mailchimp Marketing Automation deployment supports ongoing email-based engagement from the government website.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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