Computer And Technologies Software Hong Kong
10/F Cyberport 2 100 Cyberport Rd,
Pok Fu Lam, n/a,
Hong Kong
Pok Fu Lam, n/a,
Hong Kong
852 27701080
Distribution
Computer And Technologies Software Hong Kong Technographics
Computer And Technologies Software Hong Kong Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Computer And Technologies Software Hong Kong and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Computer And Technologies Software Hong Kong employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Computer And Technologies Software Hong Kong has purchased the following applications: Slack Connect for Collaboration in 2022, FreshDesk Customer Support for Customer Support in 2020, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Computer And Technologies Software Hong Kong is running and its propensity to invest more and deepen its relationship with Salesforce , Freshworks , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Computer And Technologies Software Hong Kong revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Computer And Technologies Software Hong Kong intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Computer And Technologies Software Hong Kong Tech Stack and Enterprise Applications
Computer And Technologies Software Hong Kong Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Computer And Technologies Software Hong Kong implemented Slack Connect as its primary Collaboration application. Slack Connect is deployed as a cloud hosted Slack workspace and is used on their website and across internal teams, providing channel based communication, direct messaging, file sharing, and threaded collaboration for a 30 employee distribution organization headquartered in Hong Kong.
The deployment focused on a single workspace model with workspace administration, user provisioning, and channel level permissions configured to support sales, customer support, and operations communications. Governance emphasis included channel naming conventions and shared channel controls to enable external engagement via the website, and the configuration prioritized lightweight, real time collaboration workflows using Slack Connect within the company.
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Computer And Technologies Software Hong Kong CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Computer And Technologies Software Hong Kong implemented FreshDesk Customer Support from Freshworks to capture and manage customer inquiries submitted via its public website. The small distribution company of approximately 30 employees deployed FreshDesk as a cloud-hosted Customer Support application, embedding the Freshdesk web widget and website contact form to funnel customer contacts into a centralized ticketing inbox. The implementation scope encompassed customer service and operations personnel responsible for order and technical inquiries, providing a single pane of access for case intake and resolution.
The FreshDesk Customer Support deployment was configured with standard Customer Support functional modules including ticketing, email-to-ticket conversion, a public knowledge base, canned responses, and automation rules for routing and priority tagging. Agent roles and ticket assignment workflows were established to enforce case ownership and SLA-driven escalations appropriate for a small team, and the web widget integration created a direct customer touchpoint on the site. Reporting and basic analytics were enabled to support volume tracking and agent activity monitoring, and the solution leveraged cloud access controls rather than on-premises infrastructure.
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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Computer And Technologies Software Hong Kong ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Computer And Technologies Software Hong Kong implemented Atlassian Jira Service Desk. The implementation is operated via a web-embedded customer portal on their website, serving as the company's front-line IT Service Management channel and exposing the Jira Service Desk interface to external customers and internal agents.
The deployment configures Atlassian Jira Service Desk components common to IT Service Management, including web-based request intake and customer portal forms, ticketing workflows, request type categorization, service queues, role-based permissions, and automation rules for routing and notifications. Operational scope centers on customer support and IT operations for the Hong Kong distribution business, with configuration focused on portal form design, request workflows, ticket lifecycle governance, and administrator controls to manage the service catalog and operational processes.
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Computer And Technologies Software Hong Kong IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Computer And Technologies Software Hong Kong
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Computer And Technologies Software Hong Kong Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Computer And Technologies Software Hong Kong IT executives and key decision makers. This section highlights Computer And Technologies Software Hong Kong's latest recorded technology evaluations, including FIS Bancpac for Core Banking on 2026-06-26, Fiserv Signature Bank Platform for Core Banking on 2025-05-19, and Red Hat Enterprise Linux for Apps Development on 2025-04-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Computer And Technologies Software Hong Kong digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-06-26 | Computer And Technologies Software Hong Kong | Evaluated | FIS Global | FIS Bancpac | Core Banking | ERP Services and Operations |
| 2025-05-19 | Computer And Technologies Software Hong Kong | Evaluated | Fiserv | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations |
| 2025-04-22 | Computer And Technologies Software Hong Kong | Evaluated | Red Hat | Red Hat Enterprise Linux | Apps Development | PaaS |
| 2024-09-03 | Computer And Technologies Software Hong Kong | Evaluated |
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Customer Analytics | CRM |
| 2024-07-29 | Computer And Technologies Software Hong Kong | Evaluated |
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Governance, Risk and Compliance | TRM |
| 2024-07-29 | Computer And Technologies Software Hong Kong | Evaluated |
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Governance, Risk and Compliance | TRM |
FAQ - APPS RUN THE WORLD Computer And Technologies Software Hong Kong Technographics
Computer And Technologies Software Hong Kong is a Distribution organization based in Hong Kong,
with around 30 employees and annual revenues of $3.0 million.
Computer And Technologies Software Hong Kong operates a diverse technology stack with applications such as
Slack Connect, FreshDesk Customer Support and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Support and IT Service Management.
Computer And Technologies Software Hong Kong has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Freshworks and Atlassian.
Computer And Technologies Software Hong Kong recently adopted applications including
Slack Connect in 2022, Atlassian Jira Service Desk in 2021 and FreshDesk Customer Support in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Computer And Technologies Software Hong Kong’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Computer And Technologies Software Hong Kong’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Computer And Technologies Software Hong Kong technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.