Consumers Credit Union
7200 Elm Valley Drive,
Kalamazoo, 49009, MI,
United States
Kalamazoo, 49009, MI,
United States
1 269-345-7804
Banking and Financial Services
Consumers Credit Union Technographics
Consumers Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Consumers Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 475 Consumers Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Consumers Credit Union has purchased the following applications: SAP Concur Invoice for AP Automation in 2018, AppWorx Workload Automation for Business Process Management in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Consumers Credit Union is running and its propensity to invest more and deepen its relationship with SAP , AvidXchange , Jack Henry & Associates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Consumers Credit Union revenues, which have grown to $119.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Consumers Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Consumers Credit Union Tech Stack and Enterprise Applications
Consumers Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018, Consumers Credit Union implemented SAP Concur Invoice as its AP Automation platform. The deployment was focused on automating accounts payable processing and employee expense report workflows, positioning SAP Concur Invoice to support the credit union's Accounts Payable function across its Kalamazoo operations.
Configuration centered on invoice intake, electronic approval routing, and expense report handling within SAP Concur Invoice, with operational responsibilities assigned to an Accounts Payable Accountant role. Staff duties include maintaining and processing accounts payable through the Concur platform, keeping Concur information current, assisting employees with expense reports in Concur Balance, and producing reports derived from Concur system output.
Operational integration includes posting and reconciling general ledger accounts as part of the A P close process, and a named platform connection to BankTel for creation, balancing, and maintenance of prepaid accounts, fixed assets, and accruals. The implementation supports downstream financial workflows such as withholding tax submissions and receivables and payables processing, while users leverage standard office productivity tools for reporting and reconciliations.
Governance and process responsibilities were formalized around the Accounts Payable function, including HelpMe ticket support for employee inquiries, routine ledger reconciliation tasks, and report generation from Concur outputs. Consumers Credit Union SAP Concur Invoice AP Automation deployment emphasizes operational ownership by the accounting team, ongoing data stewardship in the Concur system, and cross platform coordination with BankTel for asset and accrual accounting.
|
|
|
|
|
AP Automation | ERP |
|
2017 | 2017 |
|
|
|
|
|
Payment Processing | ERP |
|
2018 | 2018 |
|
Consumers Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Consumers Credit Union implemented AppWorx Workload Automation as a Business Process Management solution. AppWorx Workload Automation was positioned to provide centralized job scheduling and orchestration for routine operational tasks and core banking workflows.
The implementation covered orchestration of SQL script jobs and maintenance workflows, coordinating with the credit union's core processor administration that referenced Automic and Automate. AppWorx Workload Automation was configured to manage scheduled maintenance operations alongside the maintenance workflow integration system Akcelerant and Temenos running on Windows Server 2012R2 with the SQL Database residing on Server 2013R2.
Operational integrations explicitly spanned Active Directory and Exchange 2010 administration, Ivanti driven Windows Update maintenance for virtual and physical workstations, and VMware management through VMware Horizon Administrator and VMware vCenter for gold image and snapshot workflows. The implementation also operated within an environment that included Sophos for endpoint protection, Symantec for email security, and coordination with the external core provider Fiserv for SQL script execution and data gathering.
Governance and operational control were implemented through centralized scheduling and runbook orchestration, with AppWorx Workload Automation supporting IT tasks such as VM image provisioning, Windows 10 application pool creation for the VM environment, remote access portal configuration, and Web Help Desk driven maintenance workflows. Administrators acted as the liaison for cross functional departments when scheduling automated jobs and running SQL scripts, embedding AppWorx Workload Automation into the credit union's IT operations and Business Process Management practices.
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2014 | 2014 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2020 | 2020 |
|
Consumers Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Consumers Credit Union implemented Cisco Webex Meetings, adopting the Audio Video and Web Conferencing application to support web-based member interactions and internal collaboration. Cisco Webex Meetings is embedded on Consumers Credit Union's website to enable browser-accessible video and audio sessions for member appointments and online events. The deployment leverages standard conferencing capabilities including scheduled meetings, video and audio streams, screen sharing, and browser joining, positioning Cisco Webex Meetings as the primary web conferencing layer for member engagement.
Operational coverage targets member services and internal collaboration across corporate and branch teams, aligning the Cisco Webex Meetings implementation with virtual appointment scheduling and contact workflows. Governance emphasizes meeting access controls and scheduling policy enforcement to meet banking compliance and member confidentiality expectations. Cisco Webex Meetings is therefore the Audio Video and Web Conferencing platform used by Consumers Credit Union to unify public-facing member meeting flows and internal remote collaboration.
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Consumers Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Consumers Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Donor and Fundraising Management | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
Consumers Credit Union TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Consumers Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Consumers Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Consumers Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Consumers Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Digital Service Manager | Manager | IT | |
|
|
|
Electronic Payments Manager | Manager | Finance | |
|
|
|
CIO | CXO | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
IT Operations Manager | Manager | IT | |
|
|
|
ITM Support Specialist I | Manager | Finance | |
|
Apps Being Evaluated by Consumers Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Consumers Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Consumers Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Consumers Credit Union Technographics
Consumers Credit Union is a Banking and Financial Services organization based in United States,
with around 475 employees and annual revenues of $119.0 million.
Consumers Credit Union operates a diverse technology stack with applications such as
SAP Concur Invoice, AppWorx Workload Automation and Cisco Webex Meetings,
covering areas like AP Automation, Business Process Management and Audio Video and Web Conferencing.
Consumers Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Broadcom and Cisco Systems.
Consumers Credit Union recently adopted applications including
HubSpot Ads in 2022, DonorDrive in 2022 and Hubspot Marketing Automation in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Consumers Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Consumers Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Consumers Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.