Martinez, 94553, CA,
United States
Contra Costa Health Services Technographics
Contra Costa Health Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Contra Costa Health Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Contra Costa Health Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Contra Costa Health Services has purchased the following applications: Epic Tapestry for Medical Care Management in 2023, Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Contra Costa Health Services is running and its propensity to invest more and deepen its relationship with Epic Systems , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Contra Costa Health Services revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Contra Costa Health Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Contra Costa Health Services Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic Tapestry | Medical Care Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Contra Costa Health Services implemented Epic Tapestry for Medical Care Management to support claims processing and provider record management within Contra Costa Health Plan. The deployment is anchored in CCHS operations with staff expected to work out of Martinez and Concord, and it touches organizational units that include the Health Plan, Regional Medical Center, Behavioral Health, and ambulatory care sites. The Health Services IT organization and a dedicated Identity and Access Management team manage the user lifecycle for the roughly 4,500 employee organization, with the IAM team handling about 8,000 user accounts per year.
Epic Tapestry is being used to maintain vendor, provider, and claims records, reconcile claims and provider data, and support provider portal access troubleshooting, with the Analysis and Reporting team owning record management and reconciliation workflows. Implemented operational capabilities include user account creation and de-provisioning, queued IAM request fulfillment, access reporting, and periodic system permission reviews conducted with asset owners. New staff are required to obtain Epic Security certification within the first six months, embedding certified security operations and role based access control into daily procedures.
Governance adjustments formalize the access management lifecycle, queuing and escalation procedures for IAM requests, and structured reconciliation processes for claims and provider data. The program documentation and job specifications assign responsibilities for account provisioning, claims maintenance, vendor and provider record reconciliation, troubleshooting, and production of access reports to support audits and permission reviews. Explicit operational supports include professional development funding and a stated five percent annual cost of living adjustment over three years, while noted operational challenges include adapting to evolving technology, resolving urgent requests under tight timeframes, and managing competing priorities.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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Web Content Management | Content Management |
|
2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Contra Costa Health Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Contra Costa Health Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||