Rotterdam, 3011HE,
Netherlands
Conversation24 Technographics
Conversation24 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Conversation24 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Conversation24 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Conversation24 has purchased the following applications: Conversation24 for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Team.Blue Leadinfo for Lead Generation in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Conversation24 is running and its propensity to invest more and deepen its relationship with Conversation24 , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Conversation24 revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Conversation24 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Conversation24 Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conversation24 | Legacy | Conversation24 | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Conversation24 deployed Conversation24 as a Chatbots and Conversational AI solution on its corporate website to handle inbound visitor interactions. The implementation focuses on web-based customer engagement for a Netherlands headquartered professional services firm with about 40 employees, targeting front-line sales and client services touchpoints rather than enterprise back-office processes.
Conversation24 configures Conversation24 to run an embeddable web chat widget with scripted conversational flows, intent recognition, automated replies, and live agent escalation to support hybrid automated and human-assisted conversations. Functional capabilities implemented emphasize session-based routing, templated response libraries, basic conversational analytics, and configuration controls for message timing and trigger rules.
Operational coverage centers on website-driven engagement, with the platform used by small internal teams for lead capture and client inquiries. Governance practices described by the deployment include defined escalation workflows for handing off sessions to human agents and centralized configuration of conversation flows to ensure consistent messaging across the site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Team.Blue | Legacy | Team.Blue Leadinfo | Lead Generation | CRM | n/a | 2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Conversation24
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Conversation24 Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||