List of wolkvox BI Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox BI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox BI for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox BI for Analytics and BI include: Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, Tuya Colombia, a Colombia based Banking and Financial Services organisation with 2841 employees and revenues of $267.0 million, Hogar y Moda Colombia, a Colombia based Retail organisation with 300 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox BI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The wolkvox BI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | wolkvox | wolkvox BI | Analytics and BI | 2022 | n/a |
In 2022, Coomeva Colombia deployed wolkvox BI as part of a broader wolkvox contact center stack that included a unified contact center CcaaS, WhatsApp, speech analytics and WVX Copilot to improve member and customer service in its healthcare operations. wolkvox BI supported Analytics and BI use cases focused on CRM and service process monitoring across Coomeva's member service organization.
The deployment configured operational dashboards, scheduled reporting and analytics workflows to surface contact volume, handle times and conversational analytics signals derived from speech analytics. Configuration emphasized agent and supervisor views for real-time monitoring and retrospective analysis, aligned to CRM and service process terminology.
wolkvox BI was integrated with the unified contact center, WhatsApp channels, speech analytics outputs and WVX Copilot event streams to consolidate interaction data into a single analytics layer. Operational coverage centered on contact center and member service teams within Coomeva Colombia, enabling consolidated reporting across channels used for healthcare member interactions.
Governance established centralized reporting ownership inside contact center operations, aligning dashboards to service workflows and informing coaching and escalation processes. Reported outcomes included more agile and effective service and faster resolution of member inquiries, reflecting the combined use of wolkvox BI with the vendor's CcaaS, messaging and conversational analytics capabilities.
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Hogar y Moda Colombia | Retail | 300 | $30M | Colombia | wolkvox | wolkvox BI | Analytics and BI | 2023 | n/a |
In 2023, Hogar y Moda Colombia implemented wolkvox BI. wolkvox BI in the Analytics and BI category centralizes communications and analyzes strategic operational metrics across the retailer's contact center and CRM workflows.
The deployment leverages existing wolkvox contact center licenses and omnichannel channels including WhatsApp, chat, and social, and ingests WVX CRM events into ETL pipelines to populate dashboards. Implemented functional modules include omnichannel ingestion, CRM event capture, ETL-driven dashboards, and KPI visualization focused on agent performance and service efficiency. The rollout targets CRM and service processes regionally, instrumenting agent interaction streams and ticket touchpoints, and governance emphasized standardizing KPI definitions and centralizing communications data to support contact center and customer service operations.
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Tuya Colombia | Banking and Financial Services | 2841 | $267M | Colombia | wolkvox | wolkvox BI | Analytics and BI | 2022 | n/a |
In 2022 Tuya Colombia implemented wolkvox BI as an Analytics and BI application to extend operational reporting tied to its contact center. Tuya Colombia uses wolkvox for WhatsApp campaigns, IVR, Text-to-Speech and contact center licenses to enhance contactability and campaign delivery for collections and customer engagement, and wolkvox BI was introduced to surface analytics from those channels.
wolkvox BI was configured to deliver operational dashboards, campaign performance reports, contactability analytics and agent interaction metrics aligned to collections workflows. Configuration work emphasized scheduled reporting, dashboard slicing by campaign and queue, and data modeling to map contact center events to collections status and CRM identifiers.
The deployment integrated analytics with wolkvox contact center telemetry and WhatsApp campaign outputs and was consumed by collections and customer engagement teams at Tuya Colombia. The Analytics and BI implementation supported CRM and collections processes by consolidating interaction records, campaign results and queue metrics for operational reporting and outreach orchestration.
Governance procedures centered on role based access to dashboards, scheduled distribution of reports to collections managers and iterative refinement of campaign measurement definitions. The wolkvox BI implementation prioritized operationalization of reporting inside contact center operations and campaign delivery workflows rather than broad enterprise data restructuring.
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