
Panama City, 11510,
Panama
Copa Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Copa Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7256 Copa Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Copa Airlines has purchased the following applications: Tableau for Analytics and BI in 2014, Zendesk Support Ticketing System for Customer Support in 2020, VMware Workspace ONE for Digital Workspace in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Copa Airlines is running and its propensity to invest more and deepen its relationship with Tableau Software , Alteryx , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Copa Airlines revenues, which have grown to $2.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Copa Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2014 | 2014 |
|
|
|
Analytics and BI | Analytics and BI |
|
2020 | 2020 |
CRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Zendesk | Legacy | Zendesk Support Ticketing System | Customer Support | CRM | n/a | 2020 | 2020 |
|
|
|
Customer Support | CRM |
|
2019 | 2020 |
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2017 | 2017 |
IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
VMware | Legacy | VMware Workspace ONE | Digital Workspace | IaaS | n/a | 2018 | 2018 |
ERP Services and Operations
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Enterprise Asset Management | ERP Services and Operations |
|
2020 | 2020 |
TRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Treasury Management | TRM |
|
2017 | 2018 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
Customer Experience Director | Director | Customer Service | ||||
Vice President Global Sales and Distribution | VP | Sales | ||||
CRM and Human Factors Manager | Manager | IT | ||||
Customer Service Manager | Manager | Customer Service | ||||
Customer Intelligence Manager | Manager | Customer Service | ||||
Customer Care Manager - CX | Manager | Customer Service |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |