Corinthia Hotels
Whitehall Pl,,
London, SW1A 2BD,
United Kingdom
London, SW1A 2BD,
United Kingdom
44 20 7930-8181
Leisure and Hospitality
Corinthia Hotels Technographics
Corinthia Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Corinthia Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Corinthia Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Corinthia Hotels has purchased the following applications: Infor SunSystems for ERP Financial in 2016, Shiji ReviewPro Auto Case Management for Case Management in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Corinthia Hotels is running and its propensity to invest more and deepen its relationship with Infor , Shiji Group , Sojern or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Corinthia Hotels revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Corinthia Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Corinthia Hotels Tech Stack and Enterprise Applications
Corinthia Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Corinthia Hotels implemented Infor SunSystems to centralize accounting and payable workflows within its ERP Financial environment. The deployment focused on standardizing transaction processing across finance and procurement, positioning Infor SunSystems as the primary application for accounts payable, supplier management, expense processing and bank accounting.
Configuration work emphasized core ERP Financial modules and functional workflows, including processing all receivings and ensuring invoices are accurately posted, monthly reconciliation of roughly 400+ supplier accounts, generation of banking journal entries and allocation of payments to the correct supplier, and processing employee expense claims. The implementation included setup of bi-monthly payment runs, supplier master data creation directly in SunSystems, and formal steps to support supplier credit account applications.
Operational coverage centered on the finance and procurement departments, with SunSystems used to manage supplier onboarding, accounts payable ledgers, payment scheduling, and bank posting workflows. Integrations were implemented at the file and workflow level to support electronic payment files and banking journal outputs, and to connect supplier onboarding processes to the accounting system without naming specific external systems.
Governance and process controls were embedded in the application, including recurring monthly reconciliation cadence for supplier accounts, structured approval workflows for payment runs and expense processing, and master data governance for new supplier creation in SunSystems. These controls established repeatable operational procedures for accounts payable and supplier credit handling within the Infor SunSystems ERP Financial implementation.
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Corinthia Hotels ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji ReviewPro Auto Case Management | Case Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Corinthia Hotels implemented Shiji ReviewPro Auto Case Management to automate in-stay feedback capture and accelerate service recovery, deploying the solution as a cloud-based Case Management platform. Corinthia had been using ReviewPro since 2011 and continued to anchor guest satisfaction KPIs on the Global Review Index, extending that program with Guest Satisfaction Surveys and Auto Case Management in 2017 to operationalize on-property feedback.
The implementation combined ReviewPro Reputation capabilities with Guest Satisfaction Surveys and the Shiji ReviewPro Auto Case Management module, configuring automated case creation, prioritization rules, and notification workflows. The solution was set up to collect guest feedback earlier in the stay, generate actionable cases for frontline teams, and route follow-up tasks automatically according to internal service guidelines.
Operational coverage focused on property-level teams and frontline guest service functions, using on-property survey triggers to create cases for rapid resolution. The platform integrated feedback collection and reputation monitoring into a single Case Management workflow, enabling consistent handling of service recovery, escalation, and documentation across Corinthia Hotels properties.
Governance changes included defining and automating service recovery processes, establishing response time expectations, and increasing team engagement at the property level to ensure prompt follow-up. As a result Corinthia Hotels reported a 92 percent response rate within an hour and documented improvements in guest satisfaction and online reputation following the deployment of Shiji ReviewPro Auto Case Management.
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Guest Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Corinthia Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Corinthia Hotels deployed Microsoft 365 as its primary Collaboration application. The deployment established a cloud-hosted Microsoft 365 tenant to support corporate communication and content workflows across the organization of 250 employees, and Microsoft 365 is referenced on the Corinthia Hotels public website indicating live tenant services tied to the company site. This implementation positioned Microsoft 365 Collaboration to serve business functions including front-office management, marketing, finance, and property operations.
The implementation leveraged standard Collaboration modules, notably Exchange Online for email and calendaring, SharePoint Online for document management and intranet content, OneDrive for personal file sync, and Microsoft Teams for chat and meetings. Administration followed a centralized tenant model with role-based administrative segregation, mailbox and site provisioning, and governance controls for information access and compliance. Integration signals in the source are limited to the website reference, and operational coverage is described at the company level across corporate and property staff with modular service enablement under centralized governance.
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Collaboration | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2017 | 2017 |
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Corinthia Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Corinthia Hotels PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Corinthia Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Corinthia Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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Corporate Accounting Controller | Director | Finance | |
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Director of Hotel Revenue | Director | Finance | |
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Director of IT | Director | IT | |
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CFO | CXO | Finance | |
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Apps Being Evaluated by Corinthia Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Corinthia Hotels IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Corinthia Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Corinthia Hotels Technographics
Corinthia Hotels is a Leisure and Hospitality organization based in United Kingdom,
with around 250 employees and annual revenues of $30.0 million.
Corinthia Hotels operates a diverse technology stack with applications such as
Infor SunSystems, Shiji ReviewPro Auto Case Management and Microsoft 365,
covering areas like ERP Financial, Case Management and Collaboration.
Corinthia Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Shiji Group and Microsoft.
Corinthia Hotels recently adopted applications including
CodeTwo Email Signatures in 2021, Sojern in 2019 and Triptease in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Corinthia Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Corinthia Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Corinthia Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.