London, SW1A 2BD,
United Kingdom
Corinthia Hotels Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Corinthia Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Corinthia Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Corinthia Hotels has purchased the following applications: Infor SunSystems for ERP Financial in 2016, Shiji ReviewPro Auto Case Management for Case Management in 2017, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Corinthia Hotels is running and its propensity to invest more and deepen its relationship with Infor , Shiji Group , Sojern or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Corinthia Hotels revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Corinthia Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji ReviewPro Auto Case Management | Case Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Corinthia Hotels implemented Shiji ReviewPro Auto Case Management to automate in-stay feedback capture and accelerate service recovery, deploying the solution as a cloud-based Case Management platform. Corinthia had been using ReviewPro since 2011 and continued to anchor guest satisfaction KPIs on the Global Review Index, extending that program with Guest Satisfaction Surveys and Auto Case Management in 2017 to operationalize on-property feedback.
The implementation combined ReviewPro Reputation capabilities with Guest Satisfaction Surveys and the Shiji ReviewPro Auto Case Management module, configuring automated case creation, prioritization rules, and notification workflows. The solution was set up to collect guest feedback earlier in the stay, generate actionable cases for frontline teams, and route follow-up tasks automatically according to internal service guidelines.
Operational coverage focused on property-level teams and frontline guest service functions, using on-property survey triggers to create cases for rapid resolution. The platform integrated feedback collection and reputation monitoring into a single Case Management workflow, enabling consistent handling of service recovery, escalation, and documentation across Corinthia Hotels properties.
Governance changes included defining and automating service recovery processes, establishing response time expectations, and increasing team engagement at the property level to ensure prompt follow-up. As a result Corinthia Hotels reported a 92 percent response rate within an hour and documented improvements in guest satisfaction and online reputation following the deployment of Shiji ReviewPro Auto Case Management.
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Guest Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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