West Vancouver, V7V 3T3, BC,
Canada
Corporation Of The District Of West Vancouver Technographics
Corporation Of The District Of West Vancouver Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Corporation Of The District Of West Vancouver and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Corporation Of The District Of West Vancouver employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Corporation Of The District Of West Vancouver has purchased the following applications: Microsoft 365 for Collaboration in 2021, FreshDesk Customer Support for Customer Support in 2019, Cloudflare CDN for Content Delivery Network in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Corporation Of The District Of West Vancouver is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Envoke or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Corporation Of The District Of West Vancouver revenues, which have grown to $52.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Corporation Of The District Of West Vancouver intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Corporation Of The District Of West Vancouver Tech Stack and Enterprise Applications
Corporation Of The District Of West Vancouver Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Corporation Of The District Of West Vancouver deployed Microsoft 365 as its Collaboration platform. The municipality is using Microsoft 365 on their website and to provide cloud-hosted productivity and communication services to staff across the organization.
Configuration emphasizes core Microsoft 365 capabilities, including Exchange Online email, SharePoint-based intranet and document management, Teams for synchronous collaboration, and OneDrive for personal cloud file storage. Administrators have organized tenant-level settings, site collections, Teams channels and permission groups to support content governance and cross-departmental collaboration workflows.
Operational coverage includes municipal administration and public-facing services, with the website surface drawing on Microsoft 365 for content publication and document access. Governance is structured around centralized IT tenant administration, role-based access control and retention policies to meet public sector records requirements, aligning rollout and permissions to departmental business functions so Microsoft 365 supports collaboration and staff productivity.
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Corporation Of The District Of West Vancouver CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Corporation Of The District Of West Vancouver deployed FreshDesk Customer Support as a cloud-hosted helpdesk solution embedded on their public website. The implementation uses FreshDesk Customer Support to provide a web-based intake channel for resident inquiries, ensuring the application name and Customer Support category are explicitly associated with municipal service workflows.
Configuration centered on core Customer Support capabilities, including web widget ticket creation, a resident-facing self-service portal and knowledge base, ticket lifecycle workflows, priority and SLA handling, and automation rules for routing and escalation. The deployment leveraged standard role-based access controls and agent queues to separate front-line contact handling from specialist municipal service teams.
Integrations were limited to website embedding and web form capture, with the FreshDesk Customer Support instance acting as the centralized ticket repository for inbound web-submitted requests. Operational coverage included citizen services and internal IT support functions, where the helpdesk routed requests to appropriate departments and maintained ticket state across municipal service areas.
Governance emphasized centralized service desk intake and workflow standardization, with documented ticketing procedures and agent role definitions to support consistent handling of resident requests. The implementation narrative centers on a cloud SaaS FreshDesk Customer Support deployment embedded on the West Vancouver website, servicing municipal customer support and internal helpdesk functions.
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Marketing Automation | CRM |
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2019 | 2019 |
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Corporation Of The District Of West Vancouver IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2019 | 2019 |
In 2019 Corporation Of The District Of West Vancouver deployed Cloudflare CDN to accelerate delivery of its public municipal website. The Cloudflare CDN implementation places edge caching, HTTP caching policies, TLS termination, and content delivery orchestration at the network edge, consistent with a Content Delivery Network deployment model for serving static assets and site resources on westvancouver.ca.
Deployment activities included updating DNS routing to direct web traffic through Cloudflare, configuring cache rules and page rules, and tuning cache-control headers to align with existing web publishing workflows. Operational scope is the municipal website and citizen-facing services, with governance focused on web operations processes for cache invalidation, content publishing cadence, and certificate management to coordinate site updates through the Cloudflare CDN.
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Corporation Of The District Of West Vancouver CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Corporation Of The District Of West Vancouver
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Apps Being Evaluated by Corporation Of The District Of West Vancouver Executives
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