AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Coursier.Fr France Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Vimeo Legacy Vimeo Online Video Editor Video Editing Content Management n/a 2019 2019
Web Content Management Content Management 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ringover Legacy Ringover Virtual Call Center Call Center CRM n/a 2021 2021
In 2021, Coursier.Fr in France implemented Ringover Virtual Call Center to manage inbound volumes exceeding 800 calls per day, deploying a Call Center application focused on last mile delivery customer service. The implementation targeted customer service and operations teams across France, concentrating on improving pickup handling and real time responsiveness for delivery exceptions and scheduling queries. Deployment centered on Ringover Virtual Call Center modules including interactive voice response, time based routing, call monitoring and real time dashboards. IVR was configured to triage inbound flows and surface priority queues, while time based routing aligned agent availability with peak pickup and delivery windows, preserving contextual queuing for operations and service workflows. The architecture used a virtual call center model with web based agent interfaces and centralized real time dashboards feeding operational oversight, enabling supervisors to monitor calls and intervene via call monitoring tools. Agent workflows included queue management, live coaching and dashboard driven shift adjustments to align with delivery cycles, reflecting typical Call Center operational practices. Governance emphasized operational rollout for customer service and operations, with monitoring and call recording used to support quality control and staffing decisions. Outcomes included reaching a 95% service level and faster pick up times for last mile delivery customer service as reported by the vendor testimonial.
Marketing Automation CRM 2025 2025
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2012 2012
Tag Management CRM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2014 2014
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2025 2025
Domain Name System (DNS) IaaS 2025 2025
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2024 2024
Identity and Access Management (IAM) CyberSecurity 2023 2023

IT Decision Makers and Key Stakeholders at Coursier.Fr France

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Coursier.Fr France Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coursier.Fr France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coursier.Fr France digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Coursier.Fr France Technographics
Coursier.Fr France is a Transportation organization based in France, with around 600 employees and annual revenues of $33.0 million.
Coursier.Fr France operates a diverse technology stack with applications such as Microsoft 365, Vimeo Online Video Editor and Ringover Virtual Call Center, covering areas like Collaboration, Video Editing and Call Center.
Coursier.Fr France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Vimeo and Ringover.
Coursier.Fr France recently adopted applications including SendinBlue in 2025, Cloudflare CDN in 2025 and Cloudflare DNS in 2025, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coursier.Fr France’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Coursier.Fr France’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coursier.Fr France technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.