Montrouge, 92120,
France
Coursier.Fr France Technographics
Coursier.Fr France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coursier.Fr France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Coursier.Fr France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coursier.Fr France has purchased the following applications: Microsoft 365 for Collaboration in 2020, Vimeo Online Video Editor for Video Editing in 2019, Ringover Virtual Call Center for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coursier.Fr France is running and its propensity to invest more and deepen its relationship with Microsoft , Vimeo , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coursier.Fr France revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coursier.Fr France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coursier.Fr France Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vimeo | Legacy | Vimeo Online Video Editor | Video Editing | Content Management | n/a | 2019 | 2019 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ringover | Legacy | Ringover Virtual Call Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Coursier.Fr in France implemented Ringover Virtual Call Center to manage inbound volumes exceeding 800 calls per day, deploying a Call Center application focused on last mile delivery customer service. The implementation targeted customer service and operations teams across France, concentrating on improving pickup handling and real time responsiveness for delivery exceptions and scheduling queries.
Deployment centered on Ringover Virtual Call Center modules including interactive voice response, time based routing, call monitoring and real time dashboards. IVR was configured to triage inbound flows and surface priority queues, while time based routing aligned agent availability with peak pickup and delivery windows, preserving contextual queuing for operations and service workflows.
The architecture used a virtual call center model with web based agent interfaces and centralized real time dashboards feeding operational oversight, enabling supervisors to monitor calls and intervene via call monitoring tools. Agent workflows included queue management, live coaching and dashboard driven shift adjustments to align with delivery cycles, reflecting typical Call Center operational practices.
Governance emphasized operational rollout for customer service and operations, with monitoring and call recording used to support quality control and staffing decisions. Outcomes included reaching a 95% service level and faster pick up times for last mile delivery customer service as reported by the vendor testimonial.
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Coursier.Fr France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Coursier.Fr France Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||