Suresnes, 92150,
France
COYOTE Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by COYOTE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 240 COYOTE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that COYOTE has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, SAP Conversational AI for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems COYOTE is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing COYOTE revenues, which have grown to $119.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for COYOTE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Conversational AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2017 | In 2016, COYOTE implemented SAP Conversational AI. The deployment targeted customer-facing conversational interfaces under the Chatbots and Conversational AI category to automate routine service interactions and improve first contact handling. The implementation emphasized core conversational modules, including natural language understanding, intent classification, entity extraction, dialog flow orchestration, and webhook-driven actions to create or update service tickets. Configuration work included training intents, authoring conversation trees, integrating automated routing logic, and establishing fallback and escalation paths to surface complex issues to human agents. Operational coverage focused on COYOTE's professional services support teams in France, embedding the chatbot into existing service desk workflows and agent escalation processes. SAP Conversational AI can be paired with SAP Service Ticket Intelligence to route and enrich tickets, a pattern illustrated by an SAP Innovation Services engagement for NHK Spring that linked conversational front ends to ticket intelligence for case triage. Governance centered on bot training lifecycle management, conversational content versioning, and formal handoff rules between automated agents and human operators. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Expense Management | ERP Financial Management |
|
2010 | 2010 |
|
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ML and Data Science Platforms | AI Development |
|
2017 | 2017 |
|
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2011 | 2011 |
|
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||