New Cairo, 11835,
Egypt
Crédit Agricole Egypt S.A.E. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Crédit Agricole Egypt S.A.E. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Crédit Agricole Egypt S.A.E. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crédit Agricole Egypt S.A.E. has purchased the following applications: New Relic APM for Application Performance Management in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, eBSEG Digital Bot Platform for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crédit Agricole Egypt S.A.E. is running and its propensity to invest more and deepen its relationship with New Relic , Cisco Systems , eBSEG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crédit Agricole Egypt S.A.E. revenues, which have grown to $87.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crédit Agricole Egypt S.A.E. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 | ||
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Collaboration | Collaboration |
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2016 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eBSEG | Legacy | eBSEG Digital Bot Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2017 | In 2016 Crédit Agricole Egypt S.A.E. deployed the eBSEG Digital Bot Platform as part of a broader CEEP omnichannel initiative to deliver a unified digital banking experience for retail customers across mobile, tablet and desktop. The deployment is categorized as Chatbots and Conversational AI and supported the bank's digital customer engagement channels in Egypt. The implementation leveraged eBSEG's CEEP omnichannel architecture which includes chatbot, text and voice channels, enabling conversational interfaces across the bank's web and mobile touchpoints. eBSEG Digital Bot Platform was configured to centralize messaging workflows and channel orchestration, aligning conversational AI modules with internet banking and transactional self service use cases common to retail banking. This approach established a consistent conversational layer across devices and consolidated customer inquiry handling into unified workflows. Governance emphasized channel consolidation and operationalizing conversational workflows across retail banking with a phased rollout across digital channels. The CEEP-based implementation contributed to industry awards for Crédit Agricole Egypt, indicating external recognition of the omnichannel and conversational capabilities delivered by eBSEG Digital Bot Platform. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Core Banking | ERP Services and Operations |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Engagement, Customer Experience | CRM |
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2016 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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