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Crédit Agricole Egypt S.A.E. Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2016 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2019 2019
Collaboration Collaboration 2016 2018
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eBSEG Legacy eBSEG Digital Bot Platform Chatbots and Conversational AI AI-Powered Application n/a 2016 2017 In 2016 Crédit Agricole Egypt S.A.E. deployed the eBSEG Digital Bot Platform as part of a broader CEEP omnichannel initiative to deliver a unified digital banking experience for retail customers across mobile, tablet and desktop. The deployment is categorized as Chatbots and Conversational AI and supported the bank's digital customer engagement channels in Egypt. The implementation leveraged eBSEG's CEEP omnichannel architecture which includes chatbot, text and voice channels, enabling conversational interfaces across the bank's web and mobile touchpoints. eBSEG Digital Bot Platform was configured to centralize messaging workflows and channel orchestration, aligning conversational AI modules with internet banking and transactional self service use cases common to retail banking. This approach established a consistent conversational layer across devices and consolidated customer inquiry handling into unified workflows. Governance emphasized channel consolidation and operationalizing conversational workflows across retail banking with a phased rollout across digital channels. The CEEP-based implementation contributed to industry awards for Crédit Agricole Egypt, indicating external recognition of the omnichannel and conversational capabilities delivered by eBSEG Digital Bot Platform.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Delivery Network IaaS 2018 2018
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core Banking ERP Services and Operations 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Customer Engagement, Customer Experience CRM 2016 2018
Digital Advertising Platform CRM 2020 2020
IT Decision Makers and Key Stakeholders at Crédit Agricole Egypt S.A.E.
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Crédit Agricole Egypt S.A.E. Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Crédit Agricole Egypt S.A.E. Technographics

Crédit Agricole Egypt S.A.E. is a Banking and Financial Services organization based in Egypt, with around 1700 employees and annual revenues of $87.0 million.

Crédit Agricole Egypt S.A.E. operates a diverse technology stack with applications such as New Relic APM, Cisco Webex Meetings and eBSEG Digital Bot Platform, covering areas like Application Performance Management, Audio Video and Web Conferencing and Chatbots and Conversational AI.

Crédit Agricole Egypt S.A.E. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as New Relic, Cisco Systems and eBSEG.

Crédit Agricole Egypt S.A.E. recently adopted applications including Criteo Commerce Media Platform in 2020, Cisco Webex Meetings in 2019 and Akamai CDN in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Crédit Agricole Egypt S.A.E.’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Crédit Agricole Egypt S.A.E.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Crédit Agricole Egypt S.A.E. technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.