New Cairo, 11835,
Egypt
Crédit Agricole Egypt S.A.E. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Crédit Agricole Egypt S.A.E. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Crédit Agricole Egypt S.A.E. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crédit Agricole Egypt S.A.E. has purchased the following applications: Oracle Flexcube for Core Banking in 2018, eBSEG Digital Bot Platform for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crédit Agricole Egypt S.A.E. is running and its propensity to invest more and deepen its relationship with Oracle , eBSEG , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crédit Agricole Egypt S.A.E. revenues, which have grown to $87.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crédit Agricole Egypt S.A.E. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Crédit Agricole Egypt S.A.E. implemented Oracle Flexcube as its Core Banking application. The bank paired Oracle Flexcube with the Fiorano Hybrid Integration Platform HIP to reduce time and cost required for integrating surrounding applications with the core system, and to improve service availability and speed of new product delivery.
The implementation positioned Fiorano HIP as the middleware layer for API management, message routing and orchestration between front office channels and the Oracle Flexcube core. Oracle Flexcube provided the Core Banking capabilities for transaction processing, account management and product lifecycle management, while Fiorano HIP handled connectivity, protocol mediation and API exposure to accelerate integration cycles.
Operationally the integration scope centered on IT, retail banking operations and digital channel teams, with Fiorano HIP centralizing integration governance and standardizing API contracts for applications that interface with Oracle Flexcube. The stated outcomes from the deployment were reduced integration time and cost, enhanced services availability and faster delivery of new products and services.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eBSEG | Legacy | eBSEG Digital Bot Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2017 |
In 2016 Crédit Agricole Egypt S.A.E. deployed the eBSEG Digital Bot Platform as part of a broader CEEP omnichannel initiative to deliver a unified digital banking experience for retail customers across mobile, tablet and desktop. The deployment is categorized as Chatbots and Conversational AI and supported the bank's digital customer engagement channels in Egypt.
The implementation leveraged eBSEG's CEEP omnichannel architecture which includes chatbot, text and voice channels, enabling conversational interfaces across the bank's web and mobile touchpoints. eBSEG Digital Bot Platform was configured to centralize messaging workflows and channel orchestration, aligning conversational AI modules with internet banking and transactional self service use cases common to retail banking. This approach established a consistent conversational layer across devices and consolidated customer inquiry handling into unified workflows.
Governance emphasized channel consolidation and operationalizing conversational workflows across retail banking with a phased rollout across digital channels. The CEEP-based implementation contributed to industry awards for Crédit Agricole Egypt, indicating external recognition of the omnichannel and conversational capabilities delivered by eBSEG Digital Bot Platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Crédit Agricole Egypt S.A.E. deployed Cisco Webex Meetings as an Audio Video and Web Conferencing capability and embedded meeting access on its public website. Cisco Webex Meetings is used to provide browser-based audio and video conferencing, screen sharing, and standard meeting join flows consistent with the Audio Video and Web Conferencing category, enabling hosted meeting orchestration and external participant access via web join links.
The implementation is oriented toward enterprise meeting and collaboration use for Crédit Agricole Egypt S.A.E., with Cisco Webex Meetings supporting scheduled and ad hoc sessions for staff and third party participants through the bank website. Functional coverage aligns with standard category features including real-time video, audio, screen sharing, and meeting controls, and the site-level deployment emphasizes web join experiences for external engagement rather than solely desktop client distribution.
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Collaboration | Collaboration |
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2016 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement, Customer Experience | CRM |
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2016 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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