List of eBSEG CEEP Customers
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Since 2010, our global team of researchers has been studying eBSEG CEEP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eBSEG CEEP for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eBSEG CEEP for Customer Engagement, Customer Experience include: Misr Insurance Egypt, a Egypt based Insurance organisation with 5000 employees and revenues of $444.0 million, Crédit Agricole Egypt S.A.E., a Egypt based Banking and Financial Services organisation with 1700 employees and revenues of $87.0 million and many others.
Contact us if you need a completed and verified list of companies using eBSEG CEEP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eBSEG CEEP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Crédit Agricole Egypt S.A.E. | Banking and Financial Services | 1700 | $87M | Egypt | eBSEG | eBSEG CEEP | Customer Engagement,Customer Experience | 2016 | n/a | In 2016, Crédit Agricole Egypt S.A.E. implemented eBSEG CEEP as its omnichannel digital banking platform. The deployment used eBSEG CEEP for Customer Engagement,Customer Experience to deliver mobile, tablet and internet banking across the bank's retail digital channels in Egypt. The implementation centered on eBSEG CEEP digital banking modules, specifically internet and mobile banking capabilities, configured for omnichannel continuity, account viewing, funds transfer initiation, and customer self-service workflows. Configuration emphasized front-end parity between mobile and internet banking, session management and digital customer experience features typical of a Customer Engagement,Customer Experience platform. Operational scope covered retail banking and customer service functions in Egypt, with the vendor noting the program began in 2016 and the partnership credited with improving the bank's digital user experience. The program helped Crédit Agricole Egypt win awards for mobile banking in 2018, an outcome the vendor links to the eBSEG CEEP rollout. | |
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Misr Insurance Egypt | Insurance | 5000 | $444M | Egypt | eBSEG | eBSEG CEEP | Customer Engagement,Customer Experience | 2016 | n/a | In 2016, Misr Insurance Egypt implemented eBSEG CEEP. The eBSEG CEEP deployment targeted Customer Engagement,Customer Experience through an omnichannel digital insurance solution spanning internet, mobile and tablet channels for Misr Insurance Group and Misr Life in Egypt. The implementation established CEEP-based digital insurance channels to expose policy and claims information to customers and brokers. Functional capability coverage included customer self-service and broker-facing access to policy and claims data, with chatbot additions implemented in later phases. The eBSEG CEEP configuration emphasized channel orchestration and content exposure for retail and life insurance product lines. Architecturally the deployment integrated eBSEG CEEP with existing mainframe and database systems to surface authoritative policy and claims records. Integration used API and middleware patterns to synchronize transactions and customer inquiries across internet and mobile channels. Operational scope included customer service, distribution channels and broker interactions across Egypt. Rollout followed a phased approach across Misr Insurance Group and Misr Life, with initial channel enablement followed by conversational automation phases. Governance aligned IT and business stakeholders to manage channel orchestration and data exposure, and the vendor reported improved customer engagement and higher revenues after the rollout. |
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