Lynnfield, 1940, MA,
United States
Crossref Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Crossref and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 41 Crossref employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crossref has purchased the following applications: Sage Intacct for ERP Financial in 2018, Vacation Tracker for Absence and Leave Management in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crossref is running and its propensity to invest more and deepen its relationship with Sage , Vacation Tracker , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crossref revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crossref intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Crossref implemented Sage Intacct as its ERP Financial system to consolidate core accounting, billing, and financial reporting. Sage Intacct is referenced on Crossref's website and serves as the central finance application for the organization.
The deployment follows a cloud native SaaS model, with configuration focused on standard ERP Financial capabilities such as general ledger, accounts payable, accounts receivable, billing, and financial reporting. Operational ownership is concentrated in finance and accounting functions, with role based access controls and structured month end close workflows to support governance and auditability.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vacation Tracker | Legacy | Vacation Tracker | Absence and Leave Management | HCM | n/a | 2022 | 2022 |
In 2022, Crossref implemented Vacation Tracker for Absence and Leave Management across 12 global locations to centralize HR leave processing. The deployment automated Crossref’s HR leave management with a clear operational focus on HR in Massachusetts and global teams, and Vacation Tracker was configured to eliminate manual Excel calculations while providing accurate data for payroll and employee self-service.
Vacation Tracker was configured with location-specific policies, accruals management and seniority-based rules to enforce local policy variations and company rules, and reporting and employee self-service capabilities were enabled to improve transparency. Operational coverage included HR in Massachusetts and the company’s 12 locations, and governance shifted from spreadsheet-based processing to system-driven approvals and standardized leave workflows, which improved reporting and transparency and supplied consistent payroll data.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Crossref implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is documented on the Crossref website and supports the organization’s core professional services staff across corporate communications, document collaboration, and calendar coordination.
Google Workspace (Formerly Google G-Suite) was provisioned as a SaaS, organization wide setup tailored to a 41 person staff size, employing standard Collaboration capabilities such as Gmail for email, Google Drive for file storage, Docs and Sheets for collaborative authoring, Slides for presentations, and Calendar for scheduling. Administrative governance was centralized through the Google Workspace admin console, enabling domain management, user provisioning, group based access controls, and basic security and policy configuration to align collaboration workflows and internal information sharing across teams.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
|
2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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