Crowley
9487 Regency Square Blvd,
Jacksonville, 32225, FL,
United States
Jacksonville, 32225, FL,
United States
1 904-727-2200
Transportation
Crowley Technographics
Crowley Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crowley and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Crowley employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crowley has purchased the following applications: FIS GETPAID for AR Automation in 2020, Oracle PeopleSoft HCM for Core HR in 2008, Hubspot Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crowley is running and its propensity to invest more and deepen its relationship with FIS Global , Infor , Deltek or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crowley revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crowley intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crowley Tech Stack and Enterprise Applications
Crowley ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2020 | 2020 |
In 2020, Crowley implemented FIS GETPAID to support accounts receivable operations, deploying it as its AR Automation platform for credit and collections management. The deployment of FIS GETPAID was positioned to centralize the companys credit and collections workflows, aligning the application name FIS GETPAID with Crowleys AR Automation function across treasury, accounts receivable, and credit teams.
The implementation focused on credit and collections management capabilities within FIS GETPAID, including automated collections workflows, structured dunning processes, dispute management, and collections reporting and analytics. Configuration emphasized role-based collections routing and workflow orchestration to standardize case handling and credit decision processes, leveraging FIS GETPAID functional modules common to AR Automation solutions.
Operational coverage included treasury and accounts receivable departments, with the system operating as the primary collections engine for Crowley’s receivables lifecycle. Integrations were implemented to connect FIS GETPAID to Crowley’s core finance systems using standard interfaces and data exchange mechanisms, ensuring transactional visibility for collections operations and reconciliation efforts.
Governance changes accompanying the rollout established centralized collections governance and standardized escalation paths, embedding FIS GETPAID into day-to-day credit and collections procedures. Crowley Maritime Corporation was awarded Best in Class – Collections for its use of the FIS GETPAID credit and collections management solution, recognizing the deployment within the AR Automation category.
|
|
|
|
|
ERP Financial | ERP |
|
2015 | 2018 |
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2017 |
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2017 |
|
|
|
|
|
Expense Management | ERP |
|
2011 | 2011 |
|
Crowley HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2008 | 2017 |
In 2008, Crowley implemented Oracle PeopleSoft HCM. The Core HR implementation ran from October 2008 to March 2009 and targeted PeopleSoft Time and Labor and Benefits modules on releases 8.8 and 8.9, delivered for a transportation operator with approximately 7,000 employees and reported revenue of 3.5 billion USD.
The project used PeopleSoft Development Tools to configure and extend Oracle PeopleSoft HCM functional workflows, focusing on time capture, labor costing elements, benefits enrollment and eligibility processing. Implementation activities explicitly included application implementation, application upgrade work, application tuning, and database administration to stabilize PeopleSoft application performance on the targeted releases.
Application integration and data conversion were explicit components of the engagement, with workstreams for data migration, interface development and system-to-system connectivity to align the new HCM instance with Crowley operational HR feeds. Operational coverage emphasized core HR and payroll adjacent processes, with application integration scoped to connect PeopleSoft HCM into Crowley human capital operational flows.
Governance and delivery were structured under formal project management, executed over a five month timeline that included data conversion, testing cycles and post go live application tuning efforts. The narrative emphasizes Oracle PeopleSoft HCM as the central Core HR platform, with technical activities spanning development tools, database administration and ongoing application tuning.
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
Environment, Health and Safety (EHS) | HCM |
|
2018 | 2018 |
|
|
|
|
|
Recruiting | HCM |
|
2017 | 2017 |
|
|
|
|
|
Time and Attendance | HCM |
|
2021 | 2022 |
|
|
|
|
|
Workforce Management | HCM |
|
2011 | 2011 |
|
Crowley AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Crowley implemented Hubspot Live Chat on its corporate website. The deployment uses Hubspot Live Chat within the Chatbots and Conversational AI category to enable real-time customer engagement and initial lead qualification on web channels.
The implementation centers on a web chat widget, conversational workflows for scripted greetings and visitor qualification, live agent handoff, and persistent transcript capture for follow up. Functional configuration included chat widget customization, canned response libraries, and automated routing rules to direct inbound conversations to sales and service inboxes.
Operational scope covered Crowley’s public website, where the Hubspot Live Chat instance supports customer service and sales intake processes. Governance aligned around a centralized conversation inbox, defined response playbooks, and role based assignment to standardize triage and escalation across digital customer engagement. Hubspot Live Chat is instrumented as a front line conversational touchpoint in Crowley’s web channel stack.
|
Crowley Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
Crowley Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Crowley Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
Crowley SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Fleet Management | SCM |
|
2018 | 2018 |
|
|
|
|
|
Fleet Management | SCM |
|
2016 | 2016 |
|
|
|
|
|
Real-Time Transportation Visibility | SCM |
|
2019 | 2019 |
|
|
|
|
|
Transportation Management | SCM |
|
2017 | 2018 |
|
|
|
|
|
Transportation Management | SCM |
|
2020 | 2020 |
|
Crowley CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2024 | 2024 |
|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
CRM | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Crowley EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Environmental, Social, and Governance (ESG) | EPM |
|
2021 | 2021 |
|
Crowley TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2016 | 2016 |
|
Crowley PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Electronic Data Interchange (EDI) | PaaS |
|
2018 | 2018 |
|
Crowley IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Database Management | IaaS |
|
2015 | 2015 |
|
Crowley CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Crowley
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, International HR | Director | HR | |
|
|
|
Vice President, Human Resources | VP | HR | |
|
|
|
VP HR and Learning | VP | HR | |
|
|
|
Director, Human Resources | Director | HR | |
|
|
|
Manager, BI and Data Architecture | Manager | IT | |
|
|
|
Vice President Customer Care | VP | Customer Service | |
|
|
|
VP IT | VP | IT | |
|
|
|
Vice President - Finance and Tax | VP | Finance | |
|
|
|
Senior Vice President & Treasurer | VP | Treasury | |
|
|
|
Director, Accounting Services | Director | Finance | |
|
|
|
SVP Controller | VP | Finance | |
|
|
|
C&C Invoice Control Coordinator | Manager | Procurement | |
|
|
|
Vice President Finance, Liner & Logistics | VP | Finance | |
|
|
|
Vice President, Procurement | VP | Procurement | |
|
|
|
Regional Finance Manager | Manager | Finance | |
|
|
|
Director, Financial Reporting | Director | Finance | |
|
|
|
Senior Vice President and General Manager, Technical Services | VP | Operations | |
|
|
|
Director, Procurement | Director | Procurement | |
|
|
|
HR Director | Director | HR | |
|
|
|
VP Finance | VP | Finance | |
|
|
|
VP Operations | VP | Operations | |
|
|
|
Vice President, People Services - Human Resources & Total Rewards | VP | HR | |
|
|
|
Director, HR Technology & Administration | Director | HR | |
|
|
|
Director, Credit and Collections | Director | Finance | |
|
|
|
Director of Finance AR/CC and AR Manager | Manager | Finance | |
|
|
|
VP, IT Engineering | VP | IT | |
|
|
|
Chief Technology Officer | CXO | IT | |
|
|
|
Vice President, Technology | VP | IT | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Fleet Director | Director | Supply Chain | |
|
|
|
VP, Fleet Management | VP | Operations | |
|
|
|
Director of Vessel Operations for Offshore Wind | Director | Finance | |
|
|
|
Transportation Manager | Manager | Operations | |
|
Apps Being Evaluated by Crowley Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crowley IT executives and key decision makers. This section highlights Crowley's latest recorded technology evaluations, including PDI Firestream Ascend for Oil Gas and Chemicals ERP on 2026-01-21 and Magaya Supply Chain for Supply Chain Management, Logistics Management on 2025-09-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crowley digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-21 | Crowley | Evaluated | PDI Technologies | PDI Firestream Ascend | Oil Gas and Chemicals ERP | ERP Services and Operations |
| 2025-09-08 | Crowley | Evaluated | Magaya | Magaya Supply Chain | Supply Chain Management, Logistics Management | SCM |
FAQ - APPS RUN THE WORLD Crowley Technographics
Crowley is a Transportation organization based in United States,
with around 7000 employees and annual revenues of $3.50 billion.
Crowley operates a diverse technology stack with applications such as
FIS GETPAID, Oracle PeopleSoft HCM and Hubspot Live Chat,
covering areas like AR Automation, Core HR and Chatbots and Conversational AI.
Crowley has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Oracle and HubSpot.
Crowley recently adopted applications including
Zoominfo Platform in 2024, Softland CRM in 2024 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crowley’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crowley’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crowley technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.