Crown Castle
8020 Katy Freeway,
Houston, 77024, TX,
United States
Houston, 77024, TX,
United States
1 713-570-3000
Communications
Crown Castle Technographics
Crown Castle Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown Castle and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4700 Crown Castle employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown Castle has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2006, SilkRoad OpenHire Recruiting Management for Recruiting in 2014, Wolters Kluwer Passport for Legal Practice Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown Castle is running and its propensity to invest more and deepen its relationship with Oracle , Avalara , Rival (formerly SilkRoad Technology) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown Castle revenues, which have grown to $6.98 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown Castle intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crown Castle Tech Stack and Enterprise Applications
Crown Castle ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle PeopleSoft ERP | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2006 | 2018 |
In 2006, Crown Castle implemented Oracle JD Edwards EnterpriseOne in an ERP Financial engagement, upgrading from an Xe implementation to EnterpriseOne 9.0 and migrating financial data from Oracle PeopleSoft ERP. The assignment positioned a functional lead for financials to drive configuration, testing and cutover planning for the finance organization.
Oracle JD Edwards EnterpriseOne was configured to support Automatic Cash receipts processing and a multi currency ledger setup, including defining AAI structures, currency codes and exchange rate handling. A customized FASB13 processing module was developed to meet accounting requirements for the Leasing and Licensing and Fixed Assets departments, and JDE EnterpriseOne 9.0 financial modules for AP, AR and GL were configured to support standard ERP Financial workflows.
The project executed a targeted data conversion of GSL data from Oracle PeopleSoft ERP into Oracle JD Edwards EnterpriseOne, converting AP, AR, GL, Property Management, Address Book, Business Units and AAI setup for the new companies taken over from GSL. Conversion work included mapping of master data and transactional balances necessary to establish financial continuity in JDE EnterpriseOne 9.0.
Governance and rollout were managed through the functional financial lead, coordinating requirements, system testing and departmental cutovers across finance, Leasing and Licensing, and Fixed Assets. Operational scope focused on Crown Castle financial operations and the newly onboarded GSL entities, with configuration and data migration centered on the Oracle JD Edwards EnterpriseOne ERP Financial implementation.
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ERP Financial | ERP |
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2017 | 2018 |
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Tax Management | ERP |
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2021 | 2021 |
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Crown Castle HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rival (formerly SilkRoad Technology) | Legacy | SilkRoad OpenHire Recruiting Management | Recruiting | HCM | n/a | 2014 | 2014 |
In 2014, Crown Castle implemented SilkRoad OpenHire Recruiting Management in the Recruiting category as its external applicant tracking solution. The implementation places SilkRoad OpenHire Recruiting Management on the corporate careers site to publish job postings and capture candidate applications directly from the public portal, with the vendor listed as Rival formerly SilkRoad Technology.
The deployment focused on core Recruiting capabilities, including applicant tracking, requisition management, candidate workflow orchestration, job posting distribution, and recruiter review queues. Integration work concentrated on embedding the ATS into Crown Castle’s public careers site to enable candidate self-service and application routing, making the system the central platform for recruiting and talent acquisition workflows across the organization.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Crown Castle ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wolters Kluwer | Legacy | Wolters Kluwer Passport | Legal Practice Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Crown Castle deployed Wolters Kluwer Passport for Legal Practice Management on its public website, accessible at https://crowncastle.e-invoice.com/Passport/index.do. The Wolters Kluwer Passport deployment is presented as a web-accessible instance to support corporate legal workflows and electronic invoice intake, and it serves as an entry point for matter and billing interactions with external parties.
The Wolters Kluwer Passport configuration is aligned to core Legal Practice Management capabilities, including matter intake, document and records management, time and billing capture, and invoice submission and approval workflows. The deployment follows a centrally delivered, web-access model with role-based access and audit trail controls, enabling workflow automation across matter lifecycle and e-invoice submission processes used by Crown Castle's legal and compliance organization.
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OSS/BSS | ERP Services and Operations |
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2014 | 2014 |
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Crown Castle Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Crown Castle Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Crown Castle CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2016 | 2016 |
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Crown Castle ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Crown Castle PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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Crown Castle IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Crown Castle CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Crown Castle
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Human Resources | Director | HR | |
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SVP-HR | VP | HR | |
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Director Human Resources, South Area | Director | HR | |
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VP Total Rewards | VP | HR | |
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VP Corporate Finance | VP | Finance | |
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Director Corporate Finance | Director | Finance | |
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Director Corporate Finance | Director | Finance | |
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CFO | CXO | Finance | |
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Senior Vice President and Chief Financial Officer | CXO | Finance | |
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Director of Finance | Director | Finance | |
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VP Internal Audit | VP | Risk | |
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Vice President - Operational Finance and Accounting | VP | Finance | |
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Purchasing Manager | Manager | Procurement | |
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IT Manager Systems Services | Manager | IT | |
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Director, Human Resources | Director | HR | |
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VP - Digital | Technology | Analytics | VP | IT | |
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VP Corporate Finance | VP | Finance | |
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Manager of Procurement and Planning | Manager | Procurement | |
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Director of Finance | Director | Finance | |
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Sales Performance Manager | Manager | Sales | |
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Chief Commercial Officer | CXO | Finance | |
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Sales Manager | Manager | Sales | |
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Director of Sales | Director | Finance | |
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Sales Performance and Development Advisor | Manager | Sales | |
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Director Sales Operations | Director | Sales | |
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EVP and General Counsel | VP | Operations | |
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Director of Legal and Tax Operations | Director | Legal | |
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IT Operations Manager | Manager | IT | |
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Director, Data Risk Management and Compliance | Director | IT | |
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Vice President, Network Strategy & Technology | VP | IT | |
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VP Network Engineering | VP | R&D | |
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Director, Technology Strategy | Director | IT | |
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Senior Vice President Implementation & Operations | VP | Operations | |
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Director Infrastructure Engineering and Technology | Director | IT | |
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Associate General Counsel | Manager | Operations | |
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Senior Legal Counsel | Manager | Operations | |
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Managing Counsel | Manager | Operations | |
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Apps Being Evaluated by Crown Castle Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crown Castle IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crown Castle digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Crown Castle Technographics
Crown Castle is a Communications organization based in United States,
with around 4700 employees and annual revenues of $6.98 billion.
Crown Castle operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, SilkRoad OpenHire Recruiting Management and Wolters Kluwer Passport,
covering areas like ERP Financial, Recruiting and Legal Practice Management.
Crown Castle has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Rival (formerly SilkRoad Technology) and Wolters Kluwer.
Crown Castle recently adopted applications including
Wolters Kluwer Passport in 2022, Avalara AvaTax in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crown Castle’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crown Castle’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crown Castle technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.