Crown Melbourne
8 Whiteman St, Southbank,
Melbourne, 3006, VIC,
Australia
Melbourne, 3006, VIC,
Australia
61 3 9292-6868
Leisure and Hospitality
Crown Melbourne Technographics
Crown Melbourne Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown Melbourne and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11500 Crown Melbourne employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown Melbourne has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2016, Oracle PeopleSoft HCM for Core HR in 2016, IBM Maximo for Enterprise Asset Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown Melbourne is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown Melbourne revenues, which have grown to $2.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown Melbourne intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crown Melbourne Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Crown Melbourne implemented Oracle PeopleSoft ERP as its ERP Financial platform to centralize core finance and human capital processes. The deployment targeted enterprise finance and HR operations across Crown Resorts, aligning Oracle PeopleSoft ERP with business functions supporting Gaming, Loyalty and Corporate streams.
Configuration focused on PeopleSoft HCM and PeopleSoft Finance capabilities, with implementation workstreams for core financials including general ledger, accounts payable and accounts receivable, and HCM workflows for employee lifecycle and payroll related processes. The program used standard ERP Financial functional constructs to instrument chart of accounts, period close controls and role based access for finance and HR users.
The PeopleSoft implementation was integrated with a spectrum of operational systems that are explicitly referenced in Crown documentation, including IBM Maximo for asset management, a Warehouse Management System for procurement and inventory flows, Opera for hotel systems, Task retail point of sale and SKIDATA parking systems, and other cloud HR and workforce tools listed by IT. Integrations were executed to support end to end transactions from front of house and retail systems through to finance and payroll ledgers, preserving transaction lineage for regulatory reporting in Victoria.
Governance and quality assurance were structured around formal test strategy and master test plans, with integration and end to end test scenarios documented in Confluence and test execution managed through Zephyr and JIRA. QA governance covered regulatory test programs, cross stream defect triage and capacity planning to support iterative releases, embedding structured validation for module integrations and workflow changes across the organization.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Crown Melbourne implemented Oracle PeopleSoft HCM as its Core HR system to centralize employee records and HR workflows across its Melbourne operations. Oracle PeopleSoft HCM was provisioned to support HR administration across Gaming, Loyalty and Corporate streams within Crown Resorts, aligning HR master data with operational payroll and workforce processes.
The Oracle PeopleSoft HCM implementation focused on core HR capabilities including central employee data management, payroll interfacing, absence and time tracking, and recruiting and talent workflows consistent with Core HR functional expectations. Configuration emphasized system-side record structures and business rule orchestration to support end to end HR processes and role-based access for HR and operational managers.
Integrations were an explicit part of the program, with PeopleSoft HCM connected into financial and operations systems and tested in conjunction with IBM Maximo, Warehouse Management System platforms, Opera hotel systems, point of sale systems, and SKIDATA parking systems. The program also validated cross-platform interactions with ServiceNow and used Azure iPaaS patterns for cloud integration and alignment alongside other HR and finance products such as Workday where applicable.
Governance and rollout relied on a formal QA governance framework, master test plans and capacity planning executed by internal QA teams. Test management and defect workflows were run through Zephyr and JIRA with documentation maintained in Confluence, enabling end to end test scenarios, integration testing and coordinated triage across delivery teams.
Testing and delivery activities explicitly supported regulatory and operational projects, including successful test execution for multiple customer and gaming projects tied to the Victorian regulator VGCCC and delivery of NSW gaming regulatory requirements. The implementation therefore combined PeopleSoft HCM Core HR capabilities with disciplined QA controls to manage complex integrations across Crown Melbourne business functions.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Crown Melbourne implemented IBM Maximo to centralize maintenance operations across its 510,000 metre riverside casino, entertainment, and hotel complex. Crown Melbourne IBM Maximo Enterprise Asset Management was introduced to support facilities maintenance and work order workflows that directly impact guest experience by minimizing customer-facing downtime.
The IBM Maximo deployment established a centralized asset register and work order management capability that accounted for the site scale, including 2,500 gaming machines, 500 gaming tables with multiple electrical components, 1,600 guest rooms, 2,900 air conditioning units, 2,229 air conditioning pumps, 31 boilers, 24 cooling towers, and seven chillers. Configuration focused on work order tracking to prevent duplicate assignments, preventive maintenance scheduling to manage mechanical assets, and cost capture tied to asset maintenance to improve visibility over maintenance spend.
Operational coverage included the in-house maintenance organization of approximately 120 staff and an extended contractor network of electricians, plumbers, and carpenters, supporting both front-of-house and back-of-house facilities. Governance changes aligned work order ownership and contractor coordination with the IBM Maximo record model, clarifying responsibilities and enabling faster repair job assignment and tracking.
The implementation concentrated on reducing repair cycle times and increasing cost transparency, outcomes that were explicitly cited as objectives to keep customers on site and protect revenue. IBM Maximo Enterprise Asset Management at Crown Melbourne therefore served as the system of record for asset lifecycle and maintenance workflows across the entire complex.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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License Plate Recognition | Physical Security |
|
2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Crown Melbourne
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Crown Melbourne Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Crown Melbourne Technographics
Crown Melbourne is a Leisure and Hospitality organization based in Australia,
with around 11500 employees and annual revenues of $2.79 billion.
Crown Melbourne operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and IBM Maximo,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Crown Melbourne has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and IBM.
Crown Melbourne recently adopted applications including
Cloudflare CDN in 2020, Oracle Taleo Cloud Service in 2019 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crown Melbourne’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crown Melbourne’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crown Melbourne technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.