CSA Group
CSA Group Technographics
CSA Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CSA Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 CSA Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CSA Group has purchased the following applications: SAP Concur Expense for Expense Management in 2010, Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CSA Group is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CSA Group revenues, which have grown to $315.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CSA Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CSA Group Tech Stack and Enterprise Applications
CSA Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2010 | 2010 |
In 2010, CSA Group implemented SAP Concur Expense to address Expense Management for employee travel and mileage tracking across its Canadian operations. The deployment focused on centralizing expense claims capture, mileage recording, and reporting outputs within SAP Concur Expense as the authoritative expense management application.
During third party verification, Ecometrica examined original employee car travel mileage extracted from expense claims and identified a large number of errors originating from records taken from Concur. CSA Group undertook a review and updated a large proportion of Concur records and assessment information, and Ecometrica confirmed that most missing or incorrect entries in the random sample were corrected, though a minority of records remained incorrect.
Ecometrica also identified new records that were reported as having been omitted during the initial assessment due to errors in Concur tracking and outputs, however raw source data for those new entries was not provided and therefore Ecometrica did not verify their accuracy. The review highlights that SAP Concur Expense outputs and the data extraction process were central to the issue, because Concur mileage entries account for over 50 percent of all travel records used in the assessment.
Ecometrica concluded that significant improvements occurred between verifications and that the car travel totals derived from SAP Concur Expense were acceptable for the assessment, while noting a very high residual uncertainty tied to Concur mileage entries. CSA Group is advised to review all SAP Concur Expense records and outputs used in this and future assessments and to review the process used to extract data from the system, with governance and workflow controls adjusted to ensure complete source data availability for third party verification.
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CSA Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, CSA Group implemented Microsoft 365 as its primary Collaboration platform across the organization. The deployment centralized standard collaboration capabilities including Exchange Online email, SharePoint Online for intranet and content management, Microsoft Teams for real-time meetings and chat, OneDrive for file sync, and Office desktop applications, covering approximately 1500 employees in Canada and aligning with corporate communications and knowledge management functions.
Microsoft 365 is used on their website, indicating public facing integration of Microsoft 365 services alongside internal tenant usage. The implementation incorporated centralized tenant administration and role based access controls, with governance focused on document classification and collaboration policies to support IT operations, corporate communications, and knowledge workflows.
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Collaboration | Collaboration |
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2021 | 2021 |
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CSA Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 CSA Group implemented DocuSign eSignature as a Digital Signing solution to provide on-website digital signature capability for customer-facing document workflows. The deployment places DocuSign eSignature as an embedded, cloud-hosted signing layer on the public website, enabling browser-based signature capture and legally binding electronic signatures for external stakeholders.
The implementation leverages common Digital Signing functional modules, including web-embedded signing sessions, envelope management, reusable templates, authentication controls, and audit trail logging to support document lifecycle and compliance needs. Operational coverage centers on the public website and external customer interactions, with governance and administrative controls managed through DocuSign eSignature administrative features to control templates, access, and signature workflows.
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CSA Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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CSA Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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CSA Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CSA Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Manager Europe | Manager | Finance | |
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Regional Financial Controller | Director | Finance | |
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Executive Vice President Finance & Administration | VP | Finance | |
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Director Finance | Director | Finance | |
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CIO | CXO | Finance | |
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Operations Manager | Manager | Finance | |
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Executive Vice President, Global Operations | VP | Finance | |
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Acting Director Global IT Infrastructure & Transformation | Director | IT | |
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Finance Manager | Manager | Finance | |
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IT Manager - Development | Manager | IT | |
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IT Global Program Delivery Leader | Manager | IT | |
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Apps Being Evaluated by CSA Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CSA Group IT executives and key decision makers. This section highlights CSA Group's latest recorded technology evaluations, including SAP Product Lifecycle Management for Product Lifecycle Management on 2025-05-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CSA Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-08 | CSA Group | Evaluated | SAP | SAP Product Lifecycle Management | Product Lifecycle Management | PLM and Engineering |
FAQ - APPS RUN THE WORLD CSA Group Technographics
CSA Group is a Non Profit organization based in Canada,
with around 1500 employees and annual revenues of $315.0 million.
CSA Group operates a diverse technology stack with applications such as
SAP Concur Expense, Microsoft 365 and DocuSign eSignature,
covering areas like Expense Management, Collaboration and Digital Signing.
CSA Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and DocuSign.
CSA Group recently adopted applications including
Talkdesk CX Cloud in 2024, CodeTwo Email Signatures in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CSA Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CSA Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CSA Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.