Custom Truck One Source, Inc.
7701 Independence Avenue,
Kansas City, 64125, MO,
United States
Kansas City, 64125, MO,
United States
1 305-402-9300
Professional Services
Custom Truck One Source, Inc. Technographics
Custom Truck One Source, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Custom Truck One Source, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Custom Truck One Source, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Custom Truck One Source, Inc. has purchased the following applications: ADP Workforce Now for Core HR in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Custom Truck One Source, Inc. is running and its propensity to invest more and deepen its relationship with ADP , HubSpot , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Custom Truck One Source, Inc. revenues, which have grown to $1.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Custom Truck One Source, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Custom Truck One Source, Inc. Tech Stack and Enterprise Applications
Custom Truck One Source, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Custom Truck One Source, Inc. deployed ADP Workforce Now as its Core HR platform. The deployment covered US HR operations for about 1,800 employees, centralizing human resources and workforce management functions across the company.
ADP Workforce Now was configured to support core HR functions including employee lifecycle records, payroll administration, benefits enrollment, and time and attendance, reflecting standard Core HR capabilities. Configuration work emphasized HRIS data consolidation, role based access controls, and centralized reporting to support HR and payroll teams.
The implementation exposes ADP Workforce Now on the company website, enabling web accessible employee self service and HR administration interfaces. Governance focused on centralized HR ownership with administrative controls for payroll and benefits teams, and rollout prioritized web based access and controlled user provisioning.
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Custom Truck One Source, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Custom Truck One Source, Inc. deployed Hubspot Live Chat on its public website to support customer engagement. The Hubspot Live Chat implementation is categorized under Chatbots and Conversational AI and was positioned to serve sales, marketing, and customer service interactions through real-time web conversations.
The deployment focused on the Hubspot Live Chat web widget and conversational automation capabilities, including automated greetings, bot-driven qualification flows, canned responses, and configurable routing logic. Hubspot Live Chat was configured with conversation templates and scripted qualification steps to capture contact information and prioritize inbound inquiries for follow-up.
Operational coverage centered on the corporate website where digital marketing and service teams managed live interactions, with conversation transcripts captured for internal follow-up workflows. The implementation emphasized continual tuning of chatflows and response templates to align with lead qualification and support triage patterns common to Chatbots and Conversational AI.
Governance for the Hubspot Live Chat rollout established chat routing rules, agent handoff procedures, and ownership of conversation playbooks by marketing and service leadership. Operational controls included templated response libraries and escalation protocols to ensure consistent handling of inbound chats across the defined business functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Custom Truck One Source, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Custom Truck One Source, Inc. deployed Zoom for Audio Video and Web Conferencing. The Zoom deployment supports both internal collaboration and customer-facing meetings, establishing Zoom as the primary audio, video and web conferencing application across the organization.
Zoom is configured to provide core Audio Video and Web Conferencing capabilities including scheduled and ad hoc video meetings, screen sharing, meeting recording, in-meeting chat, and webinar-style broadcast sessions. The implementation aligns with standard category workflows for meeting scheduling, host controls, and participant management to support sales calls, service discussions, and cross-functional team collaboration.
The company uses Zoom on their website to surface meeting access and customer-facing conferencing links, integrating web-based meeting entry points into public site workflows. Operational coverage includes sales, service, and field operations and is managed as a centralized conferencing service to streamline external customer interactions and internal remote coordination.
Governance is administered through centralized Zoom account administration and IT-managed provisioning, with configuration of meeting policies, access controls, and recording retention typical for enterprise conferencing deployments. Administrative controls and user provisioning are used to enforce consistent meeting standards and secure external-facing meeting endpoints.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Custom Truck One Source, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Custom Truck One Source, Inc. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Custom Truck One Source, Inc. SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2024 | 2024 |
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Custom Truck One Source, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Custom Truck One Source, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Custom Truck One Source, Inc. PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Custom Truck One Source, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Custom Truck One Source, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Custom Truck One Source, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Custom Truck One Source, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Custom Truck One Source, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Custom Truck One Source, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Custom Truck One Source, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Custom Truck One Source, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Custom Truck One Source, Inc. Technographics
Custom Truck One Source, Inc. is a Professional Services organization based in United States,
with around 1800 employees and annual revenues of $1.17 billion.
Custom Truck One Source, Inc. operates a diverse technology stack with applications such as
ADP Workforce Now, Hubspot Live Chat and Zoom,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Custom Truck One Source, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, HubSpot and Zoom Video Communications.
Custom Truck One Source, Inc. recently adopted applications including
Shipwell TMS in 2024, Criteo Commerce Media Platform in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Custom Truck One Source, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Custom Truck One Source, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Custom Truck One Source, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.