Custom Ink
2910 District Ave #300,
Fairfax, 22031, VA,
United States
Fairfax, 22031, VA,
United States
1 800-293-4232
Retail
Custom Ink Technographics
Custom Ink Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Custom Ink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1665 Custom Ink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Custom Ink has purchased the following applications: Workday Financial Management for ERP Financial in 2015, Jobylon ATS for Applicant Tracking System in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Custom Ink is running and its propensity to invest more and deepen its relationship with Workday , Jobylon , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Custom Ink revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Custom Ink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Custom Ink Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Workday | Intuit Quickbooks Enterprise | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, Custom Ink implemented Workday Financial Management, replacing Intuit Quickbooks Enterprise as its core accounting platform. The deployment positioned Workday Financial Management as the retailer's ERP Financial system to centralize financial records across the company's US operations supporting approximately 1,665 employees and $300,000,000 in revenue.
Configuration focused on core financial modules typical of an ERP Financial deployment, including general ledger consolidation, accounts payable, accounts receivable, and financial reporting and analytics. The implementation emphasized transaction-level auditability and standardized close processes to unify bookkeeping across finance teams.
Workday Financial Management was provisioned to interoperate with existing HR and payroll landscapes, aligning financial accounting data with workforce cost structures and shared reference data such as chart of accounts and cost centers. The program replaced Intuit Quickbooks Enterprise for transactional processing while establishing Workday as the authoritative financial ledger.
The change was positioned as an enabler for scale, with Custom Ink leadership stating the move would support accelerated growth and remove concerns about finance and HR systems supporting expansion, a point attributed to Kevin Cheetham CFO. Governance adjusted to centralized financial controls and standardized reporting workflows to operationalize the Workday Financial Management implementation across finance functions.
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobylon | Legacy | Jobylon ATS | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013 Custom Ink implemented Jobylon ATS, deploying an Applicant Tracking System to formalize recruiting workflows across the company. The implementation targeted corporate talent acquisition and HR functions for the United States based retailer Custom Ink, which had approximately 1665 employees and reported revenue of 300000000.
Jobylon ATS was configured to provide core Applicant Tracking System capabilities such as job requisition management, candidate sourcing and tracking, interview scheduling, and offer workflow automation, aligning with standard ATS functional modules. The Jobylon ATS deployment emphasized requisition-level approvals, candidate status tracking, and reporting for recruiters and hiring managers.
Custom Ink's public careers site uses Jobvite for online job postings and application flows, indicating the coexistence of Jobvite on the website alongside Jobylon ATS in the recruiting technology footprint. Operational ownership rested with recruiting and HR teams. Specific integrations beyond the use of Jobvite on the careers site are not detailed.
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BackGround Screening | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2015 | 2016 |
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Payroll | HCM |
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2015 | 2016 |
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Time and Attendance | HCM |
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2015 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Custom Ink implemented LivePerson Conversational Cloud on its website. The LivePerson Conversational Cloud deployment functions as a Chatbots and Conversational AI layer for the U.S. retail apparel company, supporting online customer engagement for a business with roughly 1665 employees and reported revenue of 300000000.
The implementation is delivered as a cloud-hosted conversational platform embedded in the web storefront, configured to run automated conversational agents, session-based web chat, real-time human handoff, intent routing, and conversational analytics. Operational scope centers on customer service and e-commerce support workflows on the website, with governance practices oriented to conversational script versioning, agent escalation procedures, and ongoing tuning of bot intents and responses to align with retail order and support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Custom Ink
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Custom Ink Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Custom Ink IT executives and key decision makers. This section highlights Custom Ink's latest recorded technology evaluations, including Huawei Cloud for Application Hosting and Computing Services on 2026-03-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Custom Ink digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Custom Ink Technographics
Custom Ink is a Retail organization based in United States,
with around 1665 employees and annual revenues of $300.0 million.
Custom Ink operates a diverse technology stack with applications such as
Workday Financial Management, Jobylon ATS and LivePerson Conversational Cloud,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Custom Ink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Jobylon and LivePerson.
Custom Ink recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2022, Lumen CDN in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Custom Ink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Custom Ink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Custom Ink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.