Montebelluna, 31044,
Italy
D.B. Group Technographics
D.B. Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by D.B. Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 D.B. Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that D.B. Group has purchased the following applications: Microsoft 365 for Collaboration in 2018, NFON Contact Center for Call Center in 2021, Twilio Sendgrid for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems D.B. Group is running and its propensity to invest more and deepen its relationship with Microsoft , Crossware , NFON or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing D.B. Group revenues, which have grown to $465.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for D.B. Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
D.B. Group Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NFON | Legacy | NFON Contact Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, D.B. Group implemented NFON Contact Center as part of a telephony modernization initiative, deploying cloud telephony across approximately 48 offices in Italy. The NFON Contact Center deployment is categorized under Call Center and was paired with NFON Cloudya to consolidate voice infrastructure and externalize telephony control into a cloud service.
The implementation focused on Call Center capabilities, with configuration aligned to queue management and agent tooling for inbound customer interactions, consistent with standard contact center workflows. NFON Contact Center was configured to support call routing, queue handling, and agent presence, and the deployment included agent interfaces and supervisor controls typical for call distribution and monitoring.
A core integration point was the connection between NFON Cloudya telephony and the customer relationship management system, the CRM integration described in the case study. That CRM integration enabled screen-pop, call context persistence, and telephony-triggered CRM workflows to support customer-service and logistics coordination across operations and service teams.
Operational governance emphasized centralized telephony policy and configuration management, with call handling standards and CRM-linked workflow rules to align customer-service and logistics processes. The scope of the rollout covered customer-service and logistics coordination functions across the group, and NFON Contact Center was positioned as the platform for unifying telephony, queue management, and CRM-driven agent workflows.
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Tag Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EMM / MDM / MAM | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at D.B. Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by D.B. Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||