AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

D.B. Group Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NFON Legacy NFON Contact Center Call Center CRM n/a 2021 2021
In 2021, D.B. Group implemented NFON Contact Center as part of a telephony modernization initiative, deploying cloud telephony across approximately 48 offices in Italy. The NFON Contact Center deployment is categorized under Call Center and was paired with NFON Cloudya to consolidate voice infrastructure and externalize telephony control into a cloud service. The implementation focused on Call Center capabilities, with configuration aligned to queue management and agent tooling for inbound customer interactions, consistent with standard contact center workflows. NFON Contact Center was configured to support call routing, queue handling, and agent presence, and the deployment included agent interfaces and supervisor controls typical for call distribution and monitoring. A core integration point was the connection between NFON Cloudya telephony and the customer relationship management system, the CRM integration described in the case study. That CRM integration enabled screen-pop, call context persistence, and telephony-triggered CRM workflows to support customer-service and logistics coordination across operations and service teams. Operational governance emphasized centralized telephony policy and configuration management, with call handling standards and CRM-linked workflow rules to align customer-service and logistics processes. The scope of the rollout covered customer-service and logistics coordination functions across the group, and NFON Contact Center was positioned as the platform for unifying telephony, queue management, and CRM-driven agent workflows.
Tag Management CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twilio Legacy Twilio Sendgrid Transactional Email PaaS n/a 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EMM / MDM / MAM CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at D.B. Group

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by D.B. Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from D.B. Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the D.B. Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD D.B. Group Technographics
D.B. Group is a Transportation organization based in Italy, with around 1000 employees and annual revenues of $465.0 million.
D.B. Group operates a diverse technology stack with applications such as Microsoft 365, NFON Contact Center and Twilio Sendgrid, covering areas like Collaboration, Call Center and Transactional Email.
D.B. Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, NFON and Twilio.
D.B. Group recently adopted applications including Crossware in 2022, NFON Contact Center in 2021 and Google Tag Manager in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of D.B. Group’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates D.B. Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete D.B. Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.