Mercedes-Benz Group
Mercedesstrasse 120,,
Stuttgart, 70372,
Germany
Stuttgart, 70372,
Germany
49 711 170
Automotive
Mercedes-Benz Group Technographics
Mercedes-Benz Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercedes-Benz Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 164120 Mercedes-Benz Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercedes-Benz Group has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Benify Benefits for Benefits Administration in 2017, Tivian RQC for Dealership Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercedes-Benz Group is running and its propensity to invest more and deepen its relationship with SAP , PayPal , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercedes-Benz Group revenues, which have grown to $153.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercedes-Benz Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercedes-Benz Group Tech Stack and Enterprise Applications
Mercedes-Benz Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2015 |
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ERP Financial | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2022 | 2023 |
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ERP Financial | ERP |
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2022 | 2023 |
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ERP Financial | ERP |
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2022 | 2023 |
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Expense Management | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2023 | 2023 |
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Payment Processing | ERP |
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2025 | 2025 |
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Mercedes-Benz Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benify | Legacy | Benify Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
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Compensation Management | HCM |
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2023 | 2023 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2023 | 2023 |
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Onboarding | HCM |
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2010 | 2012 |
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Onboarding | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Succession and Leadership Planning | HCM |
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2023 | 2023 |
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Talent Assessment | HCM |
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2021 | 2021 |
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Talent Management | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2020 | 2020 |
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Mercedes-Benz Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tivian | Legacy | Tivian RQC | Dealership Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Mercedes Benz implemented Tivian RQC within a Dealership Management context to formalize customer-facing research and service quality workflows. The deployment is associated with the application Tivian RQC and was positioned to capture structured customer feedback and monitor service interactions across dealership channels.
Tivian RQC was configured to provide questionnaire and survey instrumentation, systematic RQC workflows for service quality assessment, and analytics dashboards for synthesizing customer and market research data. Configuration emphasized reusable questionnaire templates, staged survey rollouts, and reporting views aligned to service and customer experience functions.
Academic research explicitly references use of Tivian XI with the Mercedes Benz AG participant database, demonstrating prior Tivian engagement in customer and market research activities in Germany and signaling data-level connectivity between Tivian tooling and Mercedes Benz participant records. That research signal supports the use of Tivian RQC to ingest participant data for questionnaire targeting and to operationalize customer feedback collection across dealership service touchpoints in Germany.
Operational scope focused on customer research, customer experience, and service operations teams, with governance centered on centrally managed questionnaire templates and controlled survey rollouts to dealership sites. Implementation narratives indicate process alignment between research governance and dealership quality monitoring, enabling standardized survey instrumentation and consolidated analytics for Dealership Management.
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Travel Management | ERP Services and Operations |
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2020 | 2020 |
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Mercedes-Benz Group AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AI Frameworks and Libraries | AI Development |
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2018 | 2018 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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ML and Data Science Platforms | AI Development |
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2017 | 2018 |
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ML and Data Science Platforms | AI Development |
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2018 | 2018 |
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Mercedes-Benz Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Cognitive Computing | AI-Powered Application |
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2017 | 2018 |
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Cognitive Computing | AI-Powered Application |
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2017 | 2018 |
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Cognitive Computing | AI-Powered Application |
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2020 | 2020 |
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Mercedes-Benz Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2023 | 2024 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Mercedes-Benz Group Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Mercedes-Benz Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2017 | 2018 |
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Event Management | Collaboration |
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2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Mercedes-Benz Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2025 | 2025 |
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Digital Signage | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Mercedes-Benz Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2024 | 2024 |
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Mercedes-Benz Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Freight Forwarding | SCM |
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2022 | 2022 |
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Order Management | SCM |
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2013 | 2013 |
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Real-Time Transportation Visibility | SCM |
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2016 | 2016 |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2022 | 2023 |
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Mercedes-Benz Group CRM
Mercedes-Benz Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Mercedes-Benz Group PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Computer-Aided Design (CAD) | PLM and Engineering |
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2018 | 2018 |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2023 | 2024 |
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Material Simulation | PLM and Engineering |
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2016 | 2016 |
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Mercedes-Benz Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Mercedes-Benz Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Category Management | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2017 | 2018 |
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Mercedes-Benz Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2025 | 2025 |
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Treasury Management | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2012 | 2012 |
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Mercedes-Benz Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2025 | 2025 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Mercedes-Benz Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Database Management | IaaS |
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2018 | 2018 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2020 | 2020 |
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Servers, Storage and Networking | IaaS |
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1995 | 1995 |
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Mercedes-Benz Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Mercedes-Benz Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Solution Architect | Manager | IT | |
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Head of DigitalLife/ Digital Transformation | Director | IT | |
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Head of Procurement | Director | Procurement | |
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CIO | CXO | Finance | |
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Financial Controller | Director | Finance | |
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Managing Director & CFO | Director | Finance | |
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Travel Manager | Manager | Operations | |
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Travel Manager | Manager | Operations | |
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Senior Manager Information Technology Management | Manager | IT | |
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Director Shared Services Accounting | Director | Finance | |
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Senior Manager / Head of IT Supplier and Sourcing Management | Director | IT | |
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Head of Finance and ePayment Solutions | Director | Finance | |
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IT project manager SAP | Manager | IT | |
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Head of SAP Operations @ European Datacenter | Director | IT | |
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Team Leader SAP | Manager | IT | |
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ITM Governance & Concept for SAP Roll-in Program; Principal Performance Manager | Manager | IT | |
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Project Manager SAP Implementation International | Manager | IT | |
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IT-Project manager / IT Business analyst / SAP Consultant | Manager | IT | |
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Head of Systems, Processes & Methods, SAP | Director | IT | |
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Sap Solution Architect | Manager | IT | |
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Senior Project Manager for SAP Finance & Controlling New Business Models | Manager | IT | |
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CIO | CXO | Finance | |
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Manager SAP Automotive Supply Template and Architecture | Manager | Supply Chain | |
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System Manager SAP HANA Datawarehouse | Manager | IT | |
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project manager for SAP logistics processes | Manager | Supply Chain | |
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Project manager S / 4 Hana Implementation | Manager | Finance | |
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Manager Global Customer Experience | Manager | Customer Service | |
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Manager Customer Experience | Manager | Customer Service | |
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Head of Digital Transformation Office | Director | IT | |
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Senior Manager Customer Operations Europe | Manager | Customer Service | |
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Chief Information Officer | CXO | IT | |
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Manager Product Owner Rollout CRM/CDM Mercedes-Benz Cars Europe | Director | Finance | |
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Senior Customer Service Manager | Manager | Customer Service | |
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Manager HR Processes & Projects Retail | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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HR & Director Labor Relations, Member of the Board of Management | Director | HR | |
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Director HR Powertrain Mercedes-Benz Cars | Director | HR | |
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HR Director, Sales Germany - Own Retail Europe | Director | HR | |
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Global Head Treasury Process Solutions & Data Analytics | Director | Finance | |
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CIO | CXO | IT | |
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Senior Manager Treasury M&A and Finance Governance | Manager | Finance | |
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Head of Global Training Management, Strategy and Chief Technology Officer | CXO | IT | |
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Vice President Supply Chain Operations | VP | Supply Chain | |
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Head of Supplier Performance & Industrialization | Program and Platform Management | Director | Supply Chain | |
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Head of International Suppy Chain & Customs | Director | Supply Chain | |
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Head of Global Wholesale Operations Systems and Processes, 3PL | Director | Supply Chain | |
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Performance Manager - Global Transportation Logistics | Manager | Transportation | |
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Apps Being Evaluated by Mercedes-Benz Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercedes-Benz Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercedes-Benz Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mercedes-Benz Group Technographics
Mercedes-Benz Group is a Automotive organization based in Germany,
with around 164120 employees and annual revenues of $153.00 billion.
Mercedes-Benz Group operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Benify Benefits and Tivian RQC,
covering areas like ERP Financial, Benefits Administration and Dealership Management.
Mercedes-Benz Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benify and Tivian.
Mercedes-Benz Group recently adopted applications including
Visa Authorize.Net in 2025, Adobe Experience Manager in 2025 and Momentive Usabilla in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercedes-Benz Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercedes-Benz Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercedes-Benz Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.