Euless, 76040, TX,
United States
Dalworth Clean Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dalworth Clean and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Dalworth Clean employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dalworth Clean has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2018, Microsoft 365 for Collaboration in 2017, Crazy Egg for Marketing Analytics in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dalworth Clean is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dalworth Clean revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dalworth Clean intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | Ephlux | 2018 | 2018 |
In 2018, Dalworth Clean implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform to centralize field operations and customer service workflows. Ephlux worked closely with Dalworth’s customer service teams and field service operations to design an architecture intended to optimize scheduling, dispatch and back office coordination across the organization.
Ephlux implemented Oracle Service alongside Oracle Field Service Cloud and developed an online booking system, a customer service representatives interface, a partner portal, a pricing engine, financials and an integration layer. All custom front end and integration components were developed using Microsoft ASP.Net, and the Oracle Field Service Cloud implementation included configuration of routing and assignment logic driven by location, workskills, availability and other dispatch parameters.
The deployment included real time mobile applications for technicians to receive activities, modify jobs, create quotes, upsell services and collect payments, and a customized .Net based CTI add-in to connect distributed remote agents with a centralized CISCO based call center solution. Ephlux leveraged the customer portal feature of Oracle Service Cloud as the partner portal for sales partners and third party technicians, and implemented a customized accounting solution within Oracle Service Cloud to calculate commissions for third party technicians with QuickBook reconciliation.
Governance and operational scope covered customer service, field operations, distributed call center agents, sales partners and internal accounting, with an integration layer tying booking, pricing, commissions and financial reporting. The implementation moved Dalworth Clean from manual, paper based processes into a fully digital organization, providing real time visibility and actionable insights across operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Dalworth Clean deployed Microsoft 365. The Microsoft 365 deployment serves as the company Collaboration platform across its 150 employees, supporting service delivery, operations, and administrative functions.
The implementation emphasizes core Collaboration capabilities, with email and calendaring, real time chat and meetings, and cloud file and intranet services forming the baseline. Microsoft 365 is used for hosted email, team messaging and meetings, document libraries and intranet pages, file synchronization for field and office staff, and the suite of Office productivity applications.
Architecture and operational design center on a centralized Microsoft 365 tenant model with role based administrative segregation, centralized user provisioning and access controls, and information governance policies for content lifecycle and sharing. Configuration work focused on tenant level settings for collaboration, shared site structures for regional teams, and device aware file access for mobile field technicians.
The deployment is surfaced on the company website, indicating public facing integration points for contact and collaboration touchpoints. Operational coverage spans internal communications, document management, and administrative workflows, with governance processes to manage permissions, sharing, and retention aligned to Collaboration use cases.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2014 | 2014 |
In 2014 Dalworth Clean deployed Crazy Egg on their public website to capture user behavior and support digital marketing decision making. The Crazy Egg implementation is categorized as Marketing Analytics and was focused on site-level instrumentation to inform marketing and UX priorities.
The deployment included embedding the Crazy Egg tracking snippet site wide and configuring page level snapshots, heatmaps, click maps, and session recordings to analyze visitor interactions. Crazy Egg was used to generate heatmap and recording artifacts typical of Marketing Analytics workflows, enabling page level diagnostics and hypothesis generation for landing page and conversion optimization.
Operationally the Crazy Egg implementation was scoped to the corporate website and campaign landing pages, with outputs consumed by the marketing and digital experience teams for prioritizing content and UX work. Governance centered on scheduled snapshot reviews and using Crazy Egg artifacts to feed testing and optimization backlogs, integrating observational analytics into existing marketing planning processes.
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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