Darden
1000 Darden Center Drive,
Orlando, 32837, FL,
United States
Orlando, 32837, FL,
United States
1 407-245-4000
Leisure and Hospitality
Darden Technographics
Darden Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Darden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 187384 Darden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Darden has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2021, Conduent Benefits Administration (OEM Mercer Darwin Benefits) for Benefits Administration in 2016, Oracle Data Mining for ML and Data Science Platforms in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Darden is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Conduent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Darden revenues, which have grown to $10.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Darden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Darden Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Darden implemented Oracle E-Business Suite as its core ERP Financial platform to consolidate corporate financial and supply chain processes across headquarters and its restaurant network. The Oracle E-Business Suite deployment supported a multi-year program of functional consolidation that included conversion activities tied to a $1 billion acquisition of Cheddars restaurants and a centralized effort to unify indirect procurement workflows.
The implementation covered core financials and supply chain modules within Oracle E-Business Suite and included major technical upgrades, first from 11.5.10.2 to 12.1.3 and later a significant upgrade to 12.2.10. Functional configuration work emphasized Procure to Pay transformation, lease accounting SAAS integration, project portfolio budgeting for restaurant construction, and corporate reporting through Oracle HFM. Supplier onboarding and self-service vendor interactions were automated using APEX and a FirstStrike SAAS solution to support supplier setup, registration, and invoice inquiry.
Integrations and operational coverage extended the Oracle E-Business Suite footprint to adjacent financial and governance systems, including Oracle HFM, Oracle Demantra, Oracle GRC, OneStream, Chesapeake, Coupa, and APEX based solutions that are explicitly maintained by the corporate systems team. The Coupa SAAS deployment was provisioned at corporate headquarters and rolled into operations supporting over 1800 restaurants, while PeopleSoft payroll and Oracle DBA teams continued to receive operational oversight alongside EBS production support.
Governance and process transformation were enforced through rigorous SOX controls, with weekly, semi-annual, and annual attestations covering database user access, sudo access, Oracle responsibilities, and DB user account policies. Oracle GRC was implemented to strengthen auditing of Oracle E-Business Suite, and the team coordinated data security activities to identify PCI and PII footprints for encryption or purge, plus penetration testing for new SAAS integrations. Operational governance also included SOW and NDA coordination for SAAS vendors, establishment of SLAs for production support, proactive database monitoring for SQL performance and space management, and formalized root cause analysis procedures for recurring incidents.
Documented benefits tied to explicit implementations include increased visibility of indirect spend, reduction of manual processes, and consolidation of ordering systems from the Coupa deployment. The supplier onboarding APEX and FirstStrike implementation produced increased efficiency in vendor management, enabled dynamic discounting, and added fraud detection capabilities. The Oracle E-Business Suite program combined technical upgrades, cross-system integrations, and strengthened financial controls to centralize financial operations under the ERP Financial application.
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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Expense Management | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conduent | Legacy | Conduent Benefits Administration (OEM Mercer Darwin Benefits) | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, Darden implemented Conduent Benefits Administration (OEM Mercer Darwin Benefits) for Benefits Administration to centralize employee benefits management across its U.S. operations and large employee population of 187,384. The engagement centers on vendor-hosted benefits administration functionality delivered through Conduent Benefits Administration (OEM Mercer Darwin Benefits), aligning benefit lifecycle management with enterprise HR processes.
Configuration focused on standard Benefits Administration modules and workflows, including eligibility and enrollment management, annual open enrollment orchestration, qualifying life event processing, dependents and beneficiary record maintenance, COBRA administration, and regulatory tracking. The implementation included role based administration, benefits plan configuration, and built in reporting and auditing capabilities to support compliance and benefits governance.
Operational integration emphasized connectivity between the Conduent Benefits Administration platform and Darden human resources and payroll ecosystems through secure file feeds and carrier data exchanges, enabling electronic enrollment transmissions and premium reconciliation workflows. Benefits administration use extended to HR operations, benefits teams, and payroll reconciliation functions, with the platform serving as the authoritative enrollment source for carrier interfaces.
Governance was organized around centralized configuration control and workflow ownership in HR and benefits operations, with process changes to capture event driven enrollment and approval routing. The deployment established audit trails and administratively controlled access for ongoing plan maintenance and compliance reporting.
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Core HR | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Data Mining | ML and Data Science Platforms | AI Development | n/a | 2012 | 2014 |
In 2012, Darden implemented an enterprise analytics program using Oracle Data Mining. The deployment combined Oracle Data Mining with Oracle R Enterprise as part of the Oracle Advanced Analytics option, placing the effort squarely within the ML and Data Science Platforms category to deliver check-level analytics across Darden brands in the United States.
The implementation emphasized analytics for guest experience, menu mix, and restaurant operations. Teams developed predictive modeling, segmentation and scoring workflows with Oracle Data Mining and Oracle R Enterprise to support guest insights, menu mix analysis and operational decisioning at the check level.
Architecturally the solution was delivered through the Oracle Advanced Analytics option within the Oracle Database, integrated into Darden's enterprise analytics environment and applied across brands including Olive Garden. Operational coverage targeted restaurant operations, marketing analytics and menu strategy functions across U.S. sites.
Governance was organized as an enterprise Check-Level Analytics program to centralize analytics methodology and standardize workflows across brands. The initiative aimed to improve guest insights and operations and was reported to target projected savings of more than $20M, with press coverage explicitly citing use of Oracle Data Miner.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2013 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Darden
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Darden Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Darden IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Darden digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Darden Technographics
Darden is a Leisure and Hospitality organization based in United States,
with around 187384 employees and annual revenues of $10.49 billion.
Darden operates a diverse technology stack with applications such as
Oracle E-Business Suite, Conduent Benefits Administration (OEM Mercer Darwin Benefits) and Oracle Data Mining,
covering areas like ERP Financial, Benefits Administration and ML and Data Science Platforms.
Darden has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Conduent.
Darden recently adopted applications including
Oracle E-Business Suite in 2021, Culture Amp in 2021 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Darden’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Darden’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Darden technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.