Kill Devil Hills, 27948, NC,
United States
Dare County Water Department ,NC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dare County Water Department ,NC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55 Dare County Water Department ,NC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dare County Water Department ,NC has purchased the following applications: Tyler Cashiering for Payment Processing in 2021, Xylem Sensus FlexNet for Utilities ERP in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dare County Water Department ,NC is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Xylem , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dare County Water Department ,NC revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dare County Water Department ,NC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Cashiering | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Dare County Water Department implemented Tyler Cashiering as its Payment Processing solution for utility billing and cashiering functions. The county level deployment targeted the water department operations within Dare County, North Carolina, supporting municipal customer payments and citizen self-service interactions for a 55 person organization.
Tyler Cashiering was configured to deliver online payment acceptance, paperless billing, emailed receipt options, and customized branding that matches the county website. Configuration emphasized cashiering workflows and a branded payment portal, and the deployment documentation cites zero cost for the platform as a procurement advantage.
Operational integration focused on linking the Payment Processing platform with Munis Citizen Self-Service and Tyler Cashiering systems as explicitly stated, creating an end to end payment and billing flow between the customer portal and back office. Governance activities centered on portal branding, email receipt templates, and cashiering configuration to align county billing processes with the new payment channels, and stated benefits include seamless integration, paperless billing, emailed receipts, and customized branding.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xylem | Legacy | Xylem Sensus FlexNet | Utilities ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Dare County Water Department deployed Xylem Sensus FlexNet as part of its Utilities ERP tooling to centralize meter communications and meter data management across county water and wastewater sites. Xylem Sensus FlexNet was used to support AMR and AMI data collection alongside existing roadway sites including the Stumpy Point wastewater treatment plant and the Dare County Detention Center, aligning meter read workflows with Water Department operations.
The implementation focused on device provisioning, remote meter read collection, and historical data retrieval capabilities typical of an AMI network. Field activities recorded in the deployment included installation of Kamstrup AMR/AMI meters and routine reading and troubleshooting of those devices, with meter replacement and asset details entered into the county finance and asset system MUNIS by metering staff.
Operational coverage centered on the Water Department metering function, with the metering coordinator and a newly assigned metering technician using the GIS collector to locate devices and update spatial assets. Meter data from Xylem Sensus FlexNet was reconciled with entries in MUNIS and the GIS collector output was placed on water maps for ongoing operational reference and asset tracking.
Governance and process adjustments accompanied the technical work, notably the reassignment of John "Butch" Luke into the metering technician role to support the metering coordinator, perform meter installations, investigate meter issues, and maintain historical meter records. Field-to-office workflows now combine Sensus FlexNet meter collection, manual MUNIS entries for replacements, and GIS mapping to create a unified operational record for meter management within the Utilities ERP context.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2021 | 2021 |
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Citizen Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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Utilities Customer Care and Billing | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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