List of Xylem Sensus FlexNet Customers
Washington, 20003, DC,
United States
Since 2010, our global team of researchers has been studying Xylem Sensus FlexNet customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Xylem Sensus FlexNet for Utilities ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Xylem Sensus FlexNet for Utilities ERP include: NV Energy, a United States based Utilities organisation with 2485 employees and revenues of $3.02 billion, City of Fort Worth, TX, a United States based Government organisation with 8075 employees and revenues of $2.80 billion, City of Tacoma, a United States based Government organisation with 4300 employees and revenues of $1.33 billion, Dare County Water Department ,NC, a United States based Utilities organisation with 55 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Xylem Sensus FlexNet, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Xylem Sensus FlexNet customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Fort Worth, TX | Government | 8075 | $2.8B | United States | Xylem | Xylem Sensus FlexNet | Utilities ERP | 2012 | Aqua-Metric |
In 2012, the City of Fort Worth, TX implemented Xylem Sensus FlexNet to digitize water metering and customer portals across the municipality. The deployment applied Xylem Sensus FlexNet in a Utilities ERP context to centralize metering data and support operational analytics for Fort Worth Water.
Implementation used core FlexNet communications to enable two-way meter telemetry, Sensus Analytics for event detection and trend analysis, and the Sensus customer portal to surface consumption and billing insights to customers. Configuration emphasized automated read scheduling, exception-based workflows for suspected leaks, and analytics-driven alerts to prioritize field responses. The vendor and distributor case study documents these module-level usages.
Aqua-Metric served as the distributor and implementation partner coordinating meter installations and network provisioning across the city water system. Operational scope covered Fort Worth Water field operations, customer service channels, and meter-to-back-office data flows.
Process changes moved the utility from manual meter reading to centralized telemetry and analytics governance, formalizing exception handling and field dispatch workflows. The deployment delivered improved leak detection and reduced field investigations by approximately 90 percent, alongside reported cost savings and enhanced customer service as described in the case study.
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City of Tacoma | Government | 4300 | $1.3B | United States | Xylem | Xylem Sensus FlexNet | Utilities ERP | 2020 | n/a |
In 2020, City of Tacoma implemented Xylem Sensus FlexNet as the communications and metering foundation for Tacoma Public Utilities, targeting AMI modernization across electric and water service areas. The deployment centers on Sensus Stratus IQ meters alongside Sensus water meters connected over the FlexNet communication network, aligned to the Utilities ERP category and intended to support core utility operational functions.
Xylem Sensus FlexNet was configured to deliver advanced metering infrastructure capabilities, including remote meter data collection, network communications for two way telemetry, and functional support for billing accuracy, outage management and customer engagement. Configuration focused on integrating Stratus IQ meter endpoints with the FlexNet network to enable routine meter reads and event driven notifications consistent with Utilities ERP operational terminology.
The rollout covered Tacoma Public Utilities electric and water service territories in Washington state, with vendor communications reporting deployment across the region and an emphasis on improving operational resilience and service offerings. The implementation impacted utility operations, billing and customer service functions by providing a common AMI telemetry layer and standardized meter data flow across both commodities.
Governance and process adjustments concentrated on aligning utility operations and customer billing workflows to the new AMI data streams, and orchestrating field device provisioning and network management under centralized utility operations. Public vendor statements describe improved operational resilience and expanded service offerings in Washington state as outcomes of the Xylem Sensus FlexNet deployment.
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Dare County Water Department ,NC | Utilities | 55 | $8M | United States | Xylem | Xylem Sensus FlexNet | Utilities ERP | 2021 | n/a |
In 2021, Dare County Water Department deployed Xylem Sensus FlexNet as part of its Utilities ERP tooling to centralize meter communications and meter data management across county water and wastewater sites. Xylem Sensus FlexNet was used to support AMR and AMI data collection alongside existing roadway sites including the Stumpy Point wastewater treatment plant and the Dare County Detention Center, aligning meter read workflows with Water Department operations.
The implementation focused on device provisioning, remote meter read collection, and historical data retrieval capabilities typical of an AMI network. Field activities recorded in the deployment included installation of Kamstrup AMR/AMI meters and routine reading and troubleshooting of those devices, with meter replacement and asset details entered into the county finance and asset system MUNIS by metering staff.
Operational coverage centered on the Water Department metering function, with the metering coordinator and a newly assigned metering technician using the GIS collector to locate devices and update spatial assets. Meter data from Xylem Sensus FlexNet was reconciled with entries in MUNIS and the GIS collector output was placed on water maps for ongoing operational reference and asset tracking.
Governance and process adjustments accompanied the technical work, notably the reassignment of John "Butch" Luke into the metering technician role to support the metering coordinator, perform meter installations, investigate meter issues, and maintain historical meter records. Field-to-office workflows now combine Sensus FlexNet meter collection, manual MUNIS entries for replacements, and GIS mapping to create a unified operational record for meter management within the Utilities ERP context.
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Utilities | 2485 | $3.0B | United States | Xylem | Xylem Sensus FlexNet | Utilities ERP | 2009 | n/a |
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Buyer Intent: Companies Evaluating Xylem Sensus FlexNet
- Landis+Gyr, a Switzerland based Manufacturing organization with 6347 Employees
- Jenner & Block, a United States based Professional Services company with 1000 Employees
- City of Aspen, a United States based Government organization with 369 Employees
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