Hengelo, 7554 SC,
Netherlands
De Waarbeek Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by De Waarbeek and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 De Waarbeek employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Waarbeek has purchased the following applications: Tickera for Reservation and Booking Management in 2018, BotStar Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Waarbeek is running and its propensity to invest more and deepen its relationship with Tickera , BotStar , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Waarbeek revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Waarbeek intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tickera | Legacy | Tickera | Reservation and Booking Management | ERP Services and Operations | n/a | 2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BotStar | Legacy | BotStar Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, De Waarbeek implemented BotStar Live Chat on its public website to introduce conversational support into guest engagement. The deployment is aligned with the Chatbots and Conversational AI category and is operational on https://www.waarbeek.nl, serving visitors to the leisure and hospitality property in the Netherlands.
BotStar Live Chat was configured as an on-site web chat widget with authored conversational flows and FAQ automation consistent with Chatbots and Conversational AI functional patterns. Configuration work focused on scripted greeting flows, quick-reply options for common guest queries, form-based lead capture inside chat sessions, and explicit handoff points to human agents for complex inquiries, with the BotStar Live Chat application name retained in agent-facing consoles.
Operational responsibility was placed with guest services and front-desk staff at De Waarbeek, with content and conversation scripts managed by operations personnel to reflect seasonal programming and event schedules. The rollout emphasized lightweight governance for message templates and escalation rules, and the implementation scope was limited to the public website rather than broader enterprise channels.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2010 | 2010 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
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Marketing Automation | CRM |
|
2012 | 2012 |
|
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Marketing Automation | CRM |
|
2023 | 2023 |
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Marketing Automation | CRM |
|
2024 | 2024 |
|
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|
Tag Management | CRM |
|
2015 | 2015 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
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IT Service Management | ITSM |
|
2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
|
2025 | 2025 |
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Content Delivery Network | IaaS |
|
2014 | 2014 |
|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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