Deffenbaugh Industries
2601 Midwest Dr,
Kansas City, 66111-8801, KS,
United States
Kansas City, 66111-8801, KS,
United States
1 913-631-3300
Transportation
Deffenbaugh Industries Technographics
Deffenbaugh Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Deffenbaugh Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Deffenbaugh Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Deffenbaugh Industries has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Adobe Connect for Audio Video and Web Conferencing in 2017, Adobe Experience Manager for Digital Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Deffenbaugh Industries is running and its propensity to invest more and deepen its relationship with Salesforce , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Deffenbaugh Industries revenues, which have grown to $618.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Deffenbaugh Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Deffenbaugh Industries Tech Stack and Enterprise Applications
Deffenbaugh Industries AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Deffenbaugh Industries implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website to add real time conversational capability. The deployment is aligned with the Chatbots and Conversational AI category and was implemented to support web based customer engagement for the Transportation business.
The implementation centers on the Salesforce Chat web widget and agent console, configured to handle live sessions, queueing, real time agent routing, session transcript capture, canned responses and proactive chat triggers. Salesforce Chat functionality is used to standardize inbound chat workflows and agent handoff processes, and the configuration emphasizes skill based routing, presence management and canned message libraries consistent with Chatbots and Conversational AI operational patterns.
Operational scope is the customer facing website and customer service channel, with governance coordinated between service operations and internal IT teams who manage chat routing rules, operating hours and script updates. The deployment focuses on embedding Salesforce Chat into existing web touchpoints to centralize conversational traffic and capture session records within the platform for subsequent handling by service teams.
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Deffenbaugh Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Deffenbaugh Industries deployed Adobe Connect as part of its Audio Video and Web Conferencing capabilities on the corporate website. Adobe Connect is used to provide embedded web conferencing access on the site, enabling customer and partner meetings, virtual briefings, and remote collaboration tied to corporate communications and operations functions.
The implementation leverages Adobe Connect functionality such as persistent virtual meeting rooms, screen and application sharing, multiway audio and video streams, and session recording for on demand playback. Deployment centered on integrating the Adobe Connect web interface into site navigation and access workflows, with governance focused on access controls and session management to coordinate conferencing use across communications and operations teams.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2022 | 2022 |
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Deffenbaugh Industries Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020, Deffenbaugh Industries deployed Adobe Experience Manager for Digital Asset Management on its public website. Adobe Experience Manager is implemented as the primary digital asset management platform supporting web content delivery for the company, centralizing images, video, and document assets used across corporate pages.
The Adobe Experience Manager implementation uses native asset repository capabilities, metadata schemas, rendition generation, versioning, and publishing workflows to manage asset ingestion and lifecycle. Configuration emphasizes asset tagging, searchability, and authoring controls consistent with Digital Asset Management requirements, enabling structured content staging and push to production web pages.
Operational scope is focused on the corporate website, with business functions such as marketing, web operations, and digital content management directly impacted by the platform. Governance centers on centralized taxonomy, role based authoring and approval workflows to control publishing and maintain asset consistency across the site, while Adobe Experience Manager provides the system of record for web assets.
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Digital Signing | Content Management |
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2021 | 2021 |
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Deffenbaugh Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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Deffenbaugh Industries ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Deffenbaugh Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Deffenbaugh Industries CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Deffenbaugh Industries
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Deffenbaugh Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Deffenbaugh Industries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Deffenbaugh Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Deffenbaugh Industries Technographics
Deffenbaugh Industries is a Transportation organization based in United States,
with around 1500 employees and annual revenues of $618.0 million.
Deffenbaugh Industries operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Adobe Connect and Adobe Experience Manager,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Asset Management.
Deffenbaugh Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce and Adobe Systems.
Deffenbaugh Industries recently adopted applications including
Slack Connect in 2022, Chili Piper ChiliCal in 2022 and Salesforce Audience Studio in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Deffenbaugh Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Deffenbaugh Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Deffenbaugh Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.