DELA
DELA Technographics
DELA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DELA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 DELA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DELA has purchased the following applications: INSIS Platform Policy Administration for Insurance Policy Administration in 2019, Mavim ProcessVerse Mining for Process Mining in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DELA is running and its propensity to invest more and deepen its relationship with Fadata , Mavim , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DELA revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DELA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DELA Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fadata | Legacy | INSIS Platform Policy Administration | Insurance Policy Administration | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, DELA implemented INSIS Platform Policy Administration from Fadata within its Insurance Policy Administration landscape. The deployment focused on core policy administration and back-office processing for the DELA Insurance Division, aligning the application to the insurer s operational administration needs.
The implementation followed a formal selection and design sequence that included requirements gathering, an RfP, supplier demonstrations, deep dives and a mini proof of concept, activities driven by internal solution architecture and business analysis. Configuration work emphasized policy lifecycle management, contract administration, rating logic and document generation, reflecting standard Insurance Policy Administration functional workflows.
Charles Taylor InsureTech served as the implementation partner and facilitated workshops where DELA business analysts represented the Insurance Division, validated detailed requirements and recorded agreed decisions. Integration efforts concentrated on orchestrating INSIS Platform Policy Administration with existing administrative processes and operational systems, while governance relied on workshop outputs and decision tracking to control scope and design signoff.
Operational coverage targeted DELA s Insurance Division in the Netherlands and was scoped to support the organization s full policy inventory as referenced during the selection phase, including an expected 2.5 million policies. Project governance combined RfP artifacts, PoC findings and workshop approvals to structure configuration signoff and phased rollout planning.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mavim | Legacy | Mavim ProcessVerse Mining | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, DELA deployed Mavim ProcessVerse Mining to support its customer journey services and funeral insurance workflows. The implementation targeted Process Mining capabilities to deliver end to end process visibility across customer service and funeral operations in the Netherlands, and Alfo Melisse, CIO, led the initiative as part of a broader strategic transformation.
Mavim ProcessVerse Mining was configured to perform process discovery, event log analysis, conformance checking, and customer journey mapping, aligning process artifacts with DELA's compliance controls and operational workflows. The deployment emphasized visualization of bottlenecks, handoffs, and decision points to enable governance review and process standardization, consistent with Process Mining functional terminology.
Operational scope focused on customer service functions and funeral insurance administration, with design and rollout organized to respect the extensive regulatory and internal control requirements in DELA's IT landscape. Working with Mavim enabled DELA to continue meeting strategic transformation objectives while maintaining control compliance, and DELA reached twice the customer satisfaction score they set as their goal for this year.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, DELA deployed Microsoft 365. DELA uses Microsoft 365 on their website and as the primary Collaboration platform to support corporate communications and document management across the insurer, establishing DELA Microsoft 365 Collaboration for core business functions.
The implementation is a cloud SaaS tenancy and is aligned with standard Microsoft 365 functional components, including Exchange Online, SharePoint Online, OneDrive and Microsoft Teams to provide email, team chat, file sharing and intranet style content. Governance is likely centered on tenant level administration with centralized identity and access controls typical of Microsoft 365, covering small scale operational functions for a 10 person insurance organization in the Netherlands.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Personalization and Product Recommendations | eCommerce |
|
2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
|
2013 | 2013 |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
|
2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at DELA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DELA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DELA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DELA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DELA Technographics
DELA is a Insurance organization based in Netherlands,
with around 10 employees and annual revenues of $1.0 million.
DELA operates a diverse technology stack with applications such as
INSIS Platform Policy Administration, Mavim ProcessVerse Mining and Microsoft 365,
covering areas like Insurance Policy Administration, Process Mining and Collaboration.
DELA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fadata, Mavim and Microsoft.
DELA recently adopted applications including
Amazon SES in 2021, QuandaGo in 2020 and Dynatrace Ruxit in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DELA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DELA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DELA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.