List of QuandaGo Customers
QuandaGo International
Rivium 1e straat 23 2909,
Capelle aan den IJssel, 2909 LE,
Netherlands
Capelle aan den IJssel, 2909 LE,
Netherlands
31 73 623 4097
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying QuandaGo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased QuandaGo for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using QuandaGo for Call Center include: Engie Services Netherlands, a Netherlands based Utilities organisation with 6000 employees and revenues of $1.50 billion, GGD GHOR Netherlands, a Netherlands based Government organisation with 12000 employees and revenues of $1.30 billion, Mega Netherlands, a Netherlands based Utilities organisation with 150 employees and revenues of $380.0 million, DELA, a Netherlands based Insurance organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using QuandaGo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The QuandaGo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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DELA | Insurance | 10 | $1M | Netherlands | QuandaGo International | QuandaGo | Call Center | 2020 | n/a | In 2020, DELA implemented QuandaGo as a Call Center application to provide agents a unified desktop and to convert customer insights into automated actions. The deployment targeted the insurance and funeral services process area in the Netherlands, focusing on contact center agents handling customer inquiries and case processing. QuandaGo was used for knowledge management and process automation, with vendor materials describing knowledge repositories to surface guidance and automation modules that trigger standardized actions from customer insights. The solution centralized customer data within the agent desktop to reduce context switching and accelerate agent handling. Operational coverage concentrated on contact center workflows supporting DELA’s insurance and funeral service processes, where QuandaGo orchestrated agent guidance and automated process steps to progress customer cases. Governance work included configuring automation rules to translate insights into actions and standardizing workflows across agents to ensure consistent handling. Vendor Q&A and webinar content indicate the implementation improved contact center efficiency and the customer experience by centralizing knowledge and enabling automated actions, with QuandaGo accelerating agent handling through integrated knowledge management and process automation capabilities. | |
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Engie Services Netherlands | Utilities | 6000 | $1.5B | Netherlands | QuandaGo International | QuandaGo | Call Center | 2020 | n/a | In 2020, Engie Services Netherlands implemented QuandaGo to modernize its contact center and integrate omnichannel customer support with back-office process automation for its utilities business in the Netherlands. The deployment targeted core Call Center operations, centralizing voice, web chat, and email routing while consolidating queue management and agent desktop workflows under a single platform. QuandaGo was configured to provide omnichannel contact routing, contextual agent desktops, case management and embedded process automation to orchestrate back-office tasks. The implementation emphasized automation of repeatable processes and agent assist capabilities, aligning contact handling, knowledge delivery, and workflow triggers for resolution orchestration. The solution integrated customer interactions with back-office process automation through platform orchestration and connector based workflows, enabling handoffs between front line customer service and back-office functions. Operational coverage focused on customer service and back-office teams within Engie Services Netherlands, using the QuandaGo application to unify inbound and outbound contact flows and automated process execution. Governance changes accompanied the rollout, with updated operational workflows and automation governance to support automated case processing and agent scripting. After approximately one and a half years of platform use, Engie Services Netherlands reported large reductions in average handle time and a significant increase in NPS, outcomes noted in the vendor case study. | |
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GGD GHOR Netherlands | Government | 12000 | $1.3B | Netherlands | QuandaGo International | QuandaGo | Call Center | 2020 | n/a | In 2020, GGD GHOR Netherlands implemented QuandaGo as a Call Center platform to operate the National Corona Test Appointment Line, deploying the solution under an outsourcing arrangement managed by Teleperformance. The implementation was designed to run at national scale with the majority of the agent workforce working from home, and to support rapid scale up and rapid changes in operating protocols driven by public health guidance. QuandaGo was configured to support high-volume telephony, skills based routing, multi language servicing including English, dynamic scripting, and near real time management information for operational control. The platform supported automated digital information collection with A.I. elements, quality monitoring processes adapted for privacy constraints which prohibited screen recording, and a dedicated outbound flow configured to communicate negative test results. Integrations implemented with QuandaGo included a Google Maps application linked to the appointments schedule developed by GGD GHOR Nederland, enabling agents to identify nearest test locations and to align appointment capacity with regional test sites. The operational rollout included provisioning hardware to over 3,000 remote agents, standing up a telephony platform sized for peak volumes, a dedicated IT helpdesk for home workers, and an internal support organization exceeding 150 staff with 49 trainers and approximately 200 virtual training sessions used to onboard agents. Governance and operational control were formalized through a governance structure for day to day management and steering committees for strategic decisions, daily digital updates, twice daily micro team standups, and weekly interactive webinars co run with GGD GHOR Nederland to surface trends and learning needs. Staffing emphasized experienced leadership and contingency backfills, the use of remote train the trainer methods, and continuous trend analysis to feed national policy discussions and iterative script and process updates. The deployment experienced unpredictable peak volumes early in the program, including a very high call volume upon opening which required immediate scaling and process adjustments, and media reporting on start up issues validated the pressure under which the system was commissioned. Over a period of months the QuandaGo based operation stabilized into a mature, centrally governed Call Center capability that continues to support appointment scheduling, regional test site alignment, and daily operational adaptation. | |
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Utilities | 150 | $380M | Netherlands | QuandaGo International | QuandaGo | Call Center | 2023 | n/a |
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FAQ - APPS RUN THE WORLD QuandaGo Coverage
QuandaGo is a Call Center solution from QuandaGo International.
Companies worldwide use QuandaGo, from small firms to large enterprises across 21+ industries.
Organizations such as Engie Services Netherlands, GGD GHOR Netherlands, Mega Netherlands and DELA are recorded users of
QuandaGo for Call Center.
Companies using QuandaGo are most concentrated in Utilities, Government and Insurance, with adoption spanning over 21 industries.
Companies using QuandaGo are most concentrated in Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of QuandaGo across Americas, EMEA, and APAC.
Companies using QuandaGo range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of QuandaGo include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified QuandaGo customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.