Dubai, x,
United Arab Emirates
Deliveroo UAE Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Deliveroo UAE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 Deliveroo UAE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Deliveroo UAE has purchased the following applications: PayPal Braintree for Payment Processing in 2022, Bayzat Employee Benefits for Benefits Administration in 2022, Aswat Ziwo Voice Agent for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Deliveroo UAE is running and its propensity to invest more and deepen its relationship with PayPal , Bayzat , Aswat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Deliveroo UAE revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Deliveroo UAE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bayzat | Legacy | Bayzat Employee Benefits | Benefits Administration | HCM | n/a | 2022 | 2022 |
In 2022, Deliveroo UAE implemented Bayzat Employee Benefits to streamline employee benefits and HR administration. Bayzat cites Deliveroo in the GCC region as a customer using its HR and benefits platform, and the Bayzat Employee Benefits deployment serves core Benefits Administration functions for Deliveroo UAE's HR team.
The implementation is consistent with a cloud SaaS deployment model offering a centralized administrator console and employee self-service for benefits enrollment, reflecting typical Bayzat Employee Benefits capabilities. Configuration likely included benefits catalog management, entitlement automation, and administrative reporting to support HR and people operations, with governance organized through centralized HR administration and phased employee onboarding across UAE operations.
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Employee Engagement | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aswat | Legacy | Aswat Ziwo Voice Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Deliveroo UAE implemented Aswat Ziwo Voice Agent from vendor Aswat to improve customer engagement and call tracking for its MENA and UAE support operations. Apps Category:
The implementation centered on voice contact-center capabilities including call tracking and account lookup integration to present instant account data to agents and streamline agent workflows, reflecting Ziwo's voice and AI capabilities. Aswat Ziwo Voice Agent was configured to capture call data and surface caller account details within Deliveroo's support platform, enabling more contextual handling of inbound calls.
Operational coverage focused on MENA and UAE support teams and impacted customer support and engagement functions, with integrations explicitly tying call data into Deliveroo's platform for instant account lookup. Governance adjustments emphasized agent workflow updates and contact center process changes to operationalize call tracking and account lookup features.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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