Department of Employment, Training and Rehabilitation (DETR)
500 E. Third Street,
Carson City, 89713, NV,
United States
Carson City, 89713, NV,
United States
1 775-684-0350
Government
Department of Employment, Training and Rehabilitation (DETR) Technographics
Department of Employment, Training and Rehabilitation (DETR) Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Employment, Training and Rehabilitation (DETR) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Department of Employment, Training and Rehabilitation (DETR) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Employment, Training and Rehabilitation (DETR) has purchased the following applications: Alliance Aware for Electronic Health Record in 2017, Nelnet Data Analytics and AI for Analytics and BI in 2021, Alorica Customer Experience Management for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Employment, Training and Rehabilitation (DETR) is running and its propensity to invest more and deepen its relationship with Alliance Enterprises , Nelnet Payment Services , Alorica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Employment, Training and Rehabilitation (DETR) revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Employment, Training and Rehabilitation (DETR) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Employment, Training and Rehabilitation (DETR) Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alliance Enterprises | Legacy | Alliance Aware | Electronic Health Record | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, the Department of Employment, Training and Rehabilitation implemented Alliance Aware as its core Ectronic Records Management for Vocational Rehabilitation application, centralizing case records and program-level tracking across the agency. The deployment targeted vocational rehabilitation case management and program accounting, positioning Alliance Aware to replace manual outcome tracking workflows that had been used for initiatives such as Project Search.
The upgraded AWARE-VR case management system was configured with flexible case management and accounting modules, enabling cost trend analysis and program-specific customization. Alliance Aware was customized to track outcomes per special program, converting previously manual recordkeeping into structured field capture and configurable outcome indicators, while preserving the ability to produce program-level and case-level views.
Alliance Aware includes an analytics application capable of generating reports, charts and graphs in real time from hundreds of data elements using business intelligence software, enabling management to drill from statewide rollups down to case-by-case detail. This capability contrasts with the current RAISON system which only allows for a total of 80 canned reports, and it removes a prior constraint on ad hoc querying and deep data interrogation.
Operational coverage focused on the vocational rehabilitation function within DETR, with the implementation designed to better protect state assets and support agency management and accounting workflows. Governance changes centered on standardizing outcome tracking, instituting report-driven oversight and embedding analytics into regular decision workflows, while customization options were retained to adapt tracking to program-specific requirements.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nelnet Payment Services | Legacy | Nelnet Data Analytics and AI | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, the Department of Employment, Training and Rehabilitation implemented Nelnet Data Analytics and AI through vendor Nelnet Payment Services. The deployment addressed a surge in unemployment claims during the COVID-19 pandemic, focusing on government benefits and unemployment fraud in Nevada, United States. The project is aligned to the Analytics and BI category and concentrated on analytics driven fraud review for high volume benefits processing.
Nelnet Data Analytics and AI was applied to fraud detection and analytics workflows, providing case scoring, anomaly detection, and review prioritization to accelerate manual adjudication. Configuration emphasized modules for contact center support and back office processing, enabling claims examiners to triage suspect claims and route prioritized work for investigator follow up. The solution incorporated automated review queues and decision support to raise reviewer proficiency within weeks.
Operational integration connected analytics outputs to DETR contact center operations and back office processing, delivering prioritized case lists into existing claims handling workflows. The operational scope covered claims intake teams, fraud review investigators, and overpayment recovery processes across DETR operations in Nevada, United States. Governance focused on standardizing review workflows and embedding analytics led triage to reduce variability in investigator actions.
Reported outcomes included accelerated review throughput and improved investigator proficiency within weeks, and the use of analytics driven prioritization to support overpayment recovery. The Nelnet Data Analytics and AI implementation illustrates a targeted use of Analytics and BI capabilities to stabilize benefits administration under acute claims surge conditions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alorica | Legacy | Alorica Customer Experience Management | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, the Department of Employment, Training and Rehabilitation DETR deployed Alorica Customer Experience Management. The Alorica Customer Experience Management implementation used the Alorica-At-Home solution to provision a full-service, scalable Customer Experience Management call center with work-at-home agents.
The deployment focused on core customer experience capabilities typical of Customer Experience Management, including inbound contact handling, interaction routing, knowledge management, workforce management for remote agents, and quality monitoring workflows. Configuration emphasized remote agent connectivity, centralized interaction orchestration, and scripted call flows to support unemployment benefit inquiries.
Operational scope covered DETR call center services with a stated capability to extend support for federal Pandemic Unemployment Assistance PUA provisions for independent contractors, freelancers, gig workers and other workers not covered by standard Unemployment Insurance. The expansion readiness for PUA was enabled by the Alorica-At-Home architecture and supported by coordination with Nevada's federal delegation.
Governance and rollout required establishing agent onboarding, remote supervision, and quality assurance processes consistent with a distributed work-at-home model, while preserving centralized case escalation pathways for complex unemployment benefit issues. The implementation positioned Alorica Customer Experience Management as the primary customer engagement layer for DETR call center operations.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department of Employment, Training and Rehabilitation (DETR)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department of Employment, Training and Rehabilitation (DETR) Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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FAQ - APPS RUN THE WORLD Department of Employment, Training and Rehabilitation (DETR) Technographics
Department of Employment, Training and Rehabilitation (DETR) is a Government organization based in United States,
with around 250 employees and annual revenues of $25.0 million.
Department of Employment, Training and Rehabilitation (DETR) operates a diverse technology stack with applications such as
Alliance Aware, Nelnet Data Analytics and AI and Alorica Customer Experience Management,
covering areas like Electronic Health Record, Analytics and BI and Customer Experience.
Department of Employment, Training and Rehabilitation (DETR) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alliance Enterprises, Nelnet Payment Services and Alorica.
Department of Employment, Training and Rehabilitation (DETR) recently adopted applications including
Nelnet Data Analytics and AI in 2021, Cloudflare CDN in 2021 and Alorica Customer Experience Management in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Employment, Training and Rehabilitation (DETR)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Employment, Training and Rehabilitation (DETR)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Employment, Training and Rehabilitation (DETR) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.