AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Department of Human Resources Tech Stack and Enterprise Applications

Department of Human Resources AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, the Department of Human Resources implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The deployment uses Salesforce Chat as an embedded web chat widget to handle inbound HR inquiries, aligned with the Chatbots and Conversational AI category, and was configured to surface a visitor-facing chat interface and route sessions to live HR responders through the Salesforce agent console. Implementation scope was departmental and hosted on the HR pages of tcc.edu, with operational coverage limited to a single HR site and a small user base. Configuration focused on standard conversational workflow capabilities common to Chatbots and Conversational AI, including session initiation, queueing and agent handoff, transcript capture, and lightweight cloud-hosted widget integration, while governance centered on HR ownership of chat operations and adapting intake workflows to incorporate chat-driven interactions.
Department of Human Resources Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
In 2016, the Department of Human Resources implemented Microsoft 365 to provide Collaboration capabilities. The deployment is referenced on the department's public website, indicating use of Microsoft 365 for web based content publishing and staff productivity. Configuration centers on browser based Office applications, cloud document storage and sharing, and integrated identity for site access, aligning Microsoft 365 Collaboration functionality with HR business functions such as content management and employee communication. Operational coverage is departmental and tied to the TCC web presence in the United States, with governance focused on account provisioning, document access controls, and content publishing workflows.
Department of Human Resources CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy Automattic Jetpack CRM CRM CRM n/a 2020 2020
In 2020, the Department of Human Resources implemented Automattic Jetpack CRM on its website, deploying a CRM to centralize contact and engagement data for HR workflows. The implementation uses Automattic Jetpack CRM on https://www.tcc.edu/ as the web-facing entry point for contact capture and record maintenance, positioning the CRM as the primary system for web inquiries and candidate interactions originating from the department site. Configured capabilities reflect standard CRM functionality, including contact management, web lead capture through site forms, tagging and segmentation, activity timelines, and list management to support outreach and recruitment. Administration and access are scoped to the Department of Human Resources, with workflows and user roles focused on HR business functions, and the web deployed configuration links site form capture directly into the Automattic Jetpack CRM record model to streamline inbound data handling.
Customer Support CRM 2019 2019
Digital Advertising Platform CRM 2013 2013
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2022 2022
Sales Automation, CRM, Sales Engagement CRM 2020 2020
Department of Human Resources TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Critical Event Management TRM 2018 2018
Department of Human Resources PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020

IT Decision Makers and Key Stakeholders at Department of Human Resources

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Department of Human Resources Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Human Resources IT executives and key decision makers. This section highlights Department of Human Resources's latest recorded technology evaluations, including CommScope Ruckus for Web Application Firewalls (WAF) on 2025-08-05 and Oracle Application Express (APEX) for Apps Development on 2025-03-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Human Resources digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2025-08-05 Department of Human Resources Evaluated CommScope CommScope Ruckus Web Application Firewalls (WAF) CyberSecurity
2025-03-25 Department of Human Resources Evaluated Oracle Oracle Application Express (APEX) Apps Development PaaS
FAQ - APPS RUN THE WORLD Department of Human Resources Technographics
Department of Human Resources is a Professional Services organization based in United States, with around 1 employees and annual revenues of $1.0 million.
Department of Human Resources operates a diverse technology stack with applications such as Salesforce Chat (formerly Salesforce Live Agent), Microsoft 365 and Automattic Jetpack CRM, covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Department of Human Resources has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Microsoft and Automattic.
Department of Human Resources recently adopted applications including Salesforce Marketing Cloud in 2022, Qualtrics Email Survey in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Human Resources’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Department of Human Resources’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Human Resources technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.