Chesapeake, 23322-5514, VA,
United States
Department of Human Resources Technographics
Department of Human Resources Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Human Resources and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1 Department of Human Resources employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Human Resources has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016, Automattic Jetpack CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Human Resources is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Human Resources revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Human Resources intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Human Resources Tech Stack and Enterprise Applications
Department of Human Resources AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, the Department of Human Resources implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The deployment uses Salesforce Chat as an embedded web chat widget to handle inbound HR inquiries, aligned with the Chatbots and Conversational AI category, and was configured to surface a visitor-facing chat interface and route sessions to live HR responders through the Salesforce agent console.
Implementation scope was departmental and hosted on the HR pages of tcc.edu, with operational coverage limited to a single HR site and a small user base. Configuration focused on standard conversational workflow capabilities common to Chatbots and Conversational AI, including session initiation, queueing and agent handoff, transcript capture, and lightweight cloud-hosted widget integration, while governance centered on HR ownership of chat operations and adapting intake workflows to incorporate chat-driven interactions.
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Department of Human Resources Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, the Department of Human Resources implemented Microsoft 365 to provide Collaboration capabilities. The deployment is referenced on the department's public website, indicating use of Microsoft 365 for web based content publishing and staff productivity.
Configuration centers on browser based Office applications, cloud document storage and sharing, and integrated identity for site access, aligning Microsoft 365 Collaboration functionality with HR business functions such as content management and employee communication. Operational coverage is departmental and tied to the TCC web presence in the United States, with governance focused on account provisioning, document access controls, and content publishing workflows.
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Department of Human Resources CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, the Department of Human Resources implemented Automattic Jetpack CRM on its website, deploying a CRM to centralize contact and engagement data for HR workflows. The implementation uses Automattic Jetpack CRM on https://www.tcc.edu/ as the web-facing entry point for contact capture and record maintenance, positioning the CRM as the primary system for web inquiries and candidate interactions originating from the department site.
Configured capabilities reflect standard CRM functionality, including contact management, web lead capture through site forms, tagging and segmentation, activity timelines, and list management to support outreach and recruitment. Administration and access are scoped to the Department of Human Resources, with workflows and user roles focused on HR business functions, and the web deployed configuration links site form capture directly into the Automattic Jetpack CRM record model to streamline inbound data handling.
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Department of Human Resources TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2018 | 2018 |
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Department of Human Resources PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Department of Human Resources
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department of Human Resources Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-05 | Department of Human Resources | Evaluated | CommScope | CommScope Ruckus | Web Application Firewalls (WAF) | CyberSecurity |
| 2025-03-25 | Department of Human Resources | Evaluated | Oracle | Oracle Application Express (APEX) | Apps Development | PaaS |