New Orleans, 70118, LA,
United States
DePaul Community Health Centers Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DePaul Community Health Centers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 DePaul Community Health Centers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DePaul Community Health Centers has purchased the following applications: IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) for Application Hosting and Computing Services in 2019, eClinicalWorks healow Survey for Customer Experience in 2025, eClinicalWorks healow Open Access for Online Meeting Scheduling in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DePaul Community Health Centers is running and its propensity to invest more and deepen its relationship with IBM , eClinicalWorks , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DePaul Community Health Centers revenues, which have grown to $38.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DePaul Community Health Centers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow Survey | Customer Experience | CRM | n/a | 2025 | 2025 | In 2025, DePaul Community Health Centers implemented eClinicalWorks healow Survey to automate post-visit text surveys across its Greater New Orleans locations. The deployment is classified under Customer Experience and captures over 1,000 patient responses per month, establishing a steady stream of patient feedback to support post-visit engagement and follow up. The implementation focused on automated post-visit text message delivery, response aggregation, and scheduled exports for analysis, with survey templates and timing rules configured to align with clinical encounter workflows. eClinicalWorks healow Survey was used to collect structured patient feedback and surface qualitative responses for downstream review. Exports for analysis were operationalized so patient experience and clinical quality teams could consume survey data, enabling feedback to be incorporated into care improvement workflows across multiple sites in the Greater New Orleans service area. Operational coverage included front-line clinical teams and patient engagement staff, who used aggregated survey data to monitor trends and identify follow up needs. Governance centered on routing survey responses into clinical review processes and adjusting post-visit workflows to ensure feedback informed patient-provider interactions. The eClinicalWorks case study documents that these automated post-visit surveys and exported analytics supported measurable improvements in patient feedback and clinical improvements, reinforcing patient engagement and care quality programs. | |
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Tag Management | CRM |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eClinicalWorks | Legacy | eClinicalWorks healow Open Access | Online Meeting Scheduling | Collaboration | n/a | 2023 | 2023 | In 2023, DePaul Community Health Centers implemented eClinicalWorks healow Open Access for Online Meeting Scheduling. The deployment supported a 95-provider community health center operating across 12 centers in New Orleans and a patient population of more than 50,000, aligning patient self-scheduling with enterprise scheduling and revenue workflows. The implementation configured eClinicalWorks healow Open Access as the patient-facing appointment booking capability, enabling online visibility of available appointments and booking by date and time. On the clinical and administrative side, eClinicalWorks RCM was instrumented to manage revenue cycle tasks, including a configured immunization administrator setup to automate coding and coding handoffs. The combined configuration used RPA and bots within the RCM environment to automate routine, error-prone tasks and to enforce consistent scheduling to billing handoffs. Operationally the solution connected front office scheduling, mid office clinical tracking, and back office billing into a single workflow, improving alignment between appointment types, provider availability configuration, and insurer billing. healow Open Access provided customizable provider availability and appointment type controls so schedulers could match patient needs with provider capacity while preserving billing eligibility metadata for downstream RCM processing. The deployment covered scheduling and revenue operations across all centers, affecting front desk, providers, clinical staff, and revenue cycle teams. Governance centered on workflow configuration and automation rather than organizational restructuring, with explicit configuration of immunization administration and automated coding rules to reduce manual intervention. Outcomes stated by the organization include a reduction in days in accounts receivable by more than 50 percent and increased scheduled appointments, with additional reported benefits of reduced administrative burnout and increases in annual revenue. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Revenue Cycle Management | ERP Services and Operations |
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2023 | 2023 |
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